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- Tasks: Lead daily operations and ensure top-notch patient transport services.
- Company: Join EMED Group, the largest Patient Transport and Care Partner to the NHS.
- Benefits: Enjoy life assurance, sick pay, mental health support, and a pension scheme.
- Why this job: Make a real difference in healthcare while developing your leadership skills.
- Qualifications: 2+ years in management with a focus on performance and team development.
- Other info: Flexible hours and opportunities for career growth in a diverse environment.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an Operations Manager to join our team, based predominantly in Cambridge, supporting C&P south operation. The Operations Manager will liaise with counterparts in the north of the county to ensure operational cohesion between the north and south, promoting appropriate utilisation of resources across the county. Occasional travel between bases will be required.
The Operations Manager is responsible for leading the "day to day" operational delivery in support of EMED goals, with a clear focus on performance delivery and clinical quality of all frontline patient transport services. Ensuring all quality and governance requirements meet objectives and performance targets is fundamental to the delivery of exceptional service. This includes providing inspired leadership, developing and guiding the team, and improving performance through strategic decision making.
This is a full-time, permanent role working 37.5 hours per week. The postholder should have a flexible approach to working hours as there may be occasional late finishes.
Benefits:
- Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000.
- Company sick pay covering full salary for 20 days after 2 years' service.
- 24/7 online/telephone GP Consultation and access to prescriptions.
- 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
- Hospital cash plan benefits with sickness protection scheme.
- Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
- Access to mental health consultations.
- Access to physiotherapy consultations.
- Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.
- Financial guidance regarding retirement planning, tax savings and state benefits.
- Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave.
- Values-based Internal Recognition Scheme with financial reward, leading to an annual recognition event.
- Refer a Friend recruitment incentive scheme with financial rewards.
- The EMED foundation, to provide support to colleagues and our local communities.
- Pension Scheme.
- Blue Light Card.
- Uniform provided.
- EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.
- Flu vaccination (through an internal campaign in Autumn/Winter).
Role Responsibilities:
- Deliver excellent customer service while maximising revenue opportunities to protect P&L.
- Ensure the team have the required knowledge, skills and capabilities to deliver services in accordance with operational guidelines and legislation.
- Embed and utilise effective and efficient business performance management tools across the area.
- Ensure solid business continuity plans are in place to respond to emergencies.
- Manage and embed Key Performance Indicators (KPIs) to support effective service delivery.
- Identify opportunities to improve performance outputs through increased logistical efficiencies.
- Create and own well thought out, costed and measurable business plans.
- Develop strong relationships with stakeholders from Clinical Commissioning Groups, Acute Hospital Trusts, Community Health, Mental Health Partnerships, and Primary Care.
- Monitor Governance and Quality requirements ensuring compliance with national standards.
- Actively promote positive reporting behaviours and a continuous improvement mentality.
- Uphold, safeguard, and promote the reputation and values of the organisation.
- Work with the Senior Operations Manager to maximise revenue, cost and margin performance across contracts.
- Take full accountability for employees, their safety and well-being, performance, and development.
- Inspire, motivate, and engage with employees to instil a customer service excellence mentality.
Person Specification:
- A minimum of two years' experience within a front-line management level role.
- KPI driven, with a passion for improving and delivering on targets.
- Proactive, with excellent problem-solving capabilities.
- Ability to build strong, effective relationships with staff, clients and stakeholders at all levels.
- Excellent communication skills both written & verbal.
- Experience with managing Employee Relations issues in line with policies and procedures.
- Meticulously organised with a proven track record of successfully reaching deadlines.
- Experience with data analysis to improve operational processes.
About Us:
The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with circa 4,000 colleagues across 60 depots. Our ambition is to continue developing patient care transport services that improve health and wellbeing for people across our local communities.
EMED Group is committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all.
Operations Manager in Cambridge employer: EMED Group
Contact Detail:
EMED Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in Cambridge
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Operations Manager role.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission and how you can contribute to their goals. Tailor your answers to show how your experience aligns with their needs – it’ll make you stand out!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. This will help you get comfortable with common questions and refine your responses. Plus, it’s a great way to boost your confidence before the real deal.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you on their radar and reinforces your interest in joining the team at EMED Group.
We think you need these skills to ace Operations Manager in Cambridge
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in operations management. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Leadership Skills: As an Operations Manager, you'll need to inspire and lead a team. Share examples of how you've successfully managed teams in the past and improved performance through your leadership.
Demonstrate Your Problem-Solving Abilities: We love candidates who can think on their feet! Include specific instances where you've tackled challenges or improved processes. This will show us you're proactive and ready for the role.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way to ensure it gets to the right people and helps us keep track of all applications.
How to prepare for a job interview at EMED Group
✨Know Your Operations Inside Out
Before the interview, make sure you understand the key responsibilities of an Operations Manager. Familiarise yourself with the specific operational goals and challenges faced by the company, especially in patient transport services. This will help you demonstrate your knowledge and show how you can contribute to their success.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll need to inspire and lead a team. Prepare examples from your past experiences where you've successfully motivated your team or improved performance. Highlight your ability to develop strong relationships with stakeholders and how you've managed employee relations effectively.
✨Be Data-Driven
Since the role requires in-depth knowledge of data analysis, come prepared with examples of how you've used data to drive operational efficiency in previous roles. Discuss specific KPIs you've managed and how you’ve improved performance outputs through strategic decision-making.
✨Emphasise Your Flexibility
Given the nature of the role, it's important to convey your flexibility regarding working hours and travel. Be ready to discuss how you've adapted to changing operational needs in the past and how you plan to manage your time effectively to meet the demands of the job.