At a Glance
- Tasks: Support daily ambulance operations and coordinate staffing for efficient patient transport.
- Company: Join EMED Group, a leading healthcare logistics provider with a supportive team culture.
- Benefits: Flexible 4 on 4 off shifts, competitive pay, and opportunities for personal growth.
- Other info: Be part of a dynamic team dedicated to improving community health and wellbeing.
- Why this job: Make a real difference in patient care while thriving in a fast-paced environment.
- Qualifications: Strong organisational skills and a collaborative spirit; previous experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Bristol Ambulance (Part of EMED Group) have a fantastic opportunity for a Dispatch Assistant to join our team based in Bristol.
We're looking for a proactive and organised individual to support the smooth running of our daily ambulance operations.
Working closely with the Dispatcher, Control team, and Resource Manager, you'll help coordinate staffing, resources, and operational activity to ensure patients receive safe, efficient, and high-quality transport services.
This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys working as part of a supportive operational team.
As a Dispatch Assistant, you'll liaise with operational teams, Control, and NHS partners, monitor staffing levels, complete operational records, and help resolve day-to-day operational challenges.
You'll also support the supervision of operational staff, promoting effective communication, teamwork, and compliance with company policies and procedures.
This is a varied role that requires flexibility working a 4 on 4 off - 12hr shifts (42 hours pw)
Main Duties
- Support the Dispatcher in coordinating daily ambulance operations.
- Help maintain safe staffing levels and operational cover throughout the day.
- Ensure ambulance crews have the appropriate skills, equipment, and resources to carry out patient transport safely.
- Liaise with Control, operational teams, and external healthcare partners to support service delivery.
- Monitor operational activity and escalate issues or improvement opportunities to the Resource Manager.
- Complete operational reports and maintain accurate records using company systems.
- Support the day-to-day supervision of operational staff, promoting company policies and procedures.
- Encourage effective teamwork and communication between crews, coordinators, and the wider operational team.
- Promote the organisation's Vision and Values while maintaining a strong focus on patient care and service quality.
- Be flexible in supporting different operational areas as required.
About you
You'll be someone who
- Has excellent organisational and communication skills.
- Can prioritise tasks and remain calm in a busy operational environment.
- Enjoys working collaboratively as part of a team.
- Has strong problem-solving skills and attention to detail.
- Is confident communicating with colleagues, healthcare professionals, and stakeholders.
- Is flexible, reliable, and committed to delivering excellent patient care.
- Has previous experience in an operational, dispatch, logistics, or supervisory environment (desirable but not essential).
About Us
EMED Group is an established healthcare logistics provider that enables access to health and social care through our four specialist divisions.
We are one of the largest health and care partners to the NHS with 4,000 colleagues across over 60 bases UK-wide.
EMED Group is committed to pro-actively improving the wellbeing of our communities by providing access to vital health and social care services across the UK.
Dispatch Assistant in Bristol employer: EMED Group
EMED Group is an excellent employer for those looking to make a real impact in patient care. With a strong commitment to employee development, we offer comprehensive training and flexible evening shifts that allow you to balance work and personal life while contributing to the well-being of our community in Cambridge. Our supportive work culture fosters compassion and teamwork, making it a fulfilling environment for all staff.
StudySmarter Expert Advice🤫
We think this is how you could land Dispatch Assistant in Bristol
✨Get Some Hands-On Experience
If you're looking to land that full-time gig in emergency medical services, don't underestimate the power of hands-on experience! Volunteering with local ambulance services or first aid organisations can give you a great insight into the field and show potential employers you’re dedicated.
✨Connect with EMS Communities
Join local EMS associations or online groups where professionals chat about job opportunities and trends. These communities are goldmines for networking, and you might just overhear about openings at places like EMED Group that aren't even advertised yet!
✨Showcase Your Skills Through Certifications
Make sure you’re up to date with your certifications—CPR, first aid, and any relevant EMS training. Having these on your CV or mentioned in interviews can really set you apart from the crowd when applying for that full-time role.
✨Leverage Local Job Fairs
Don’t forget about job fairs, especially those focused on healthcare and emergency services. These events are perfect for meeting representatives from companies like EMED Group face-to-face and making a lasting impression. Plus, they often have a ton of insider info about the hiring process!
We think you need these skills to ace Dispatch Assistant in Bristol
Some tips for your application 🫡
Highlight Relevant Certifications:In the emergency medical services world, certifications like EMT or Paramedic are crucial. Make sure to prominently display any relevant qualifications on your CV to show you’re qualified and ready to jump in.
Showcase Your Experience in High-Pressure Situations:This isn’t just about ticking boxes; we want to see how you’ve handled emergencies. Share specific examples from your past roles, focusing on your ability to stay calm and effective under pressure—this will really make your CV stand out!
Craft a Personal Cover Letter:Use your cover letter to express your passion for EMS. Share a brief story about why you got into this field and what drives you. This personal touch helps us connect with you beyond just your qualifications.
Emphasise Teamwork and Communication Skills:Being part of an EMS team means communication is key. Highlight your experiences working in teams, especially in stressful environments, and how you effectively communicate with both your team and patients. This will show us you can thrive in our fast-paced world.
How to prepare for a job interview at EMED Group
✨Brush Up on Your Medical Knowledge
As we're stepping into the emergency medical services world, it's crucial to have a solid grasp on medical protocols and procedures. Expect to face scenario-based questions where you'll need to demonstrate your decision-making skills in high-pressure situations, so reviewing your medical textbooks or guidelines might just give you the edge!
✨Showcase Your Communication Skills
In EMS, teamwork and communication can literally save lives. Be prepared to discuss how you've effectively communicated in past settings or during training exercises. They might throw in questions about managing stressful interactions with patients or colleagues, so highlighting your soft skills could really set you apart.
✨Familiarise Yourself With Local Protocols
Since you'll be serving the community, knowing the specific EMS protocols and guidelines of EMED Group is key. Research their operations and any recent changes they might have implemented. Demonstrating that you're well-informed about local practices shows your commitment and readiness to hit the ground running.
✨Prepare for Practical Assessments
Don't be surprised if your full-time interview includes a hands-on assessment. Practising skills like CPR, patient assessment, and using EMS technology will show you're ready for the rigours of the job. So gather your training materials and maybe even practice with a mate to simulate the scenario-based tests you might encounter.
