Controller (Bank) in Bristol

We have a fantastic opportunity for a Controller/Planner to join our team based in Bristol. We are looking for enthusiastic, care-focused individuals who are organised and have a passion for excellent customer service. A Controller is responsible for planning and controlling the daily movement of patient journeys (adults & children) to and from outpatient clinics, day care centres and routine hospital admissions on timed appointments. The role involves efficiently managing Patient Transport Service (PTS) resources to meet the needs of booked patient journeys, as well as collaborating with hospital staff and departments to optimise vehicle and staff utilisation. This is a bank position and our operational hours are between 07:00 and 20:00.

Benefits

• £13.63 per hour
• 12.07% uplift on each hour worked to cover annual leave
• Flexibility of a bank (0 hour) position – work when suits you to support the needs of the business
• Company funded Enhanced DBS certificate
• Full training provided

Duties

• Check and plan daily and future bookings within the Cleric controlling system, ensuring resourcing is correct and all sub-contractor, taxi and volunteers are informed where applicable.
• Dispatch and manage the operational crews to ensure timely and efficient collection and delivery of patients between destinations and achieving contractual targets.
• Receive in an accurate, effective and polite manner requests for patient transport and queries regarding ambulance journeys, ensuring compliance with relevant service procedures and standing orders.
• Undertake general clerical duties including checking booking lists, data input, completing ad-hoc forms/invoices as necessary.
• Maintain and enhance performance and quality of service offered to patients and customers.
• Deal promptly, professionally and efficiently with all telephone calls received, taking appropriate action on own initiative where required.
• Liaise with other agencies such as GPs, nursing homes, hospital clinics and wards.
• Maintain patient flow across all control areas through effective liaison with colleagues and hospital staff and prompt resolution of urgent problems and appropriate responses to unplanned events.

Qualifications

• Passion for patient care and delivering a highly effective service.
• Excellent communication skills, both written and verbal, with proven ability to engage at all levels within an organisation.
• Strong problem‑solving skills.
• Meticulous attention to detail.
• Excellent organisational skills with proven ability to multi‑task and prioritise as required.
• Ability to stay calm under pressure and use initiative.
• Experience of working in a highly regulated, complex business, with an understanding of healthcare logistics (desirable).

Equality, Diversity and Inclusion Statement

EMED Group is committed to providing equal opportunities and to encourage equality, diversity and inclusion among our workforce. We endeavour to provide an inclusive and safe working culture for all and to treat all employees, patients, service users and clients with dignity and respect. We will not tolerate unlawful discrimination.