At a Glance
- Tasks: Support the transport of service users with mental health needs to healthcare facilities.
- Company: Join EMED Group, a leading Patient Transport and Care Partner to the NHS.
- Benefits: Earn £13.06 per hour, enjoy life assurance, and access 24/7 GP consultations.
- Why this job: Make a real difference in people's lives while working in a supportive team environment.
- Qualifications: Full UK driving licence and experience in care or public service preferred.
- Other info: Dynamic role with opportunities for career growth and a commitment to diversity and inclusion.
The predicted salary is between 27000 - 36000 £ per year.
Ambulance Care Assistant – Mental Health
Join to apply for the Ambulance Care Assistant – Mental Health role at EMED Group.
Due to continued expansion we have a fantastic opportunity for an Ambulance Care Assistant (Secure Mental Health) to join our amazing team based in Burgess Hill, Sussex.
We are looking for enthusiastic, care‑focused individuals who are passionate about people and feel they want to make a difference. Preferably you will have experience in a care, security, prison or public service background.
Your main responsibility will be supporting the police and other professionals with transporting service users to and from healthcare facilities. This can be carried out alone or as a two‑ or three‑person team, so it is vital to hold a full UK driving licence. Full training will be provided for this rewarding role.
Full‑time role: Monday to Friday 8‑hour shifts or 4 on 4 off 10‑hour shifts, including weekends on a rota basis, covering 24 hours per day.
Benefits
- £13.06 per hour
- Life assurance providing financial peace of mind (value £5,000)
- 24/7 online/telephone GP consultation and access to prescriptions
- Second‑opinion medical support following diagnosis or during treatment pathways
- Cash‑plan benefits for dental, optical, chiropody, etc.
- Access to mental health and physiotherapy consultations
- Legal advice on domestic issues (e.g., motoring offences, wills, probate, personal injury)
- Financial guidance for retirement planning, tax savings and state benefits
- Long Service Recognition Scheme (increase in annual leave after 5 years, then every 5 years)
- Values‑based Internal Recognition Scheme with financial reward and annual recognition event
- Refer‑a‑Friend recruitment incentive with financial rewards
- EMED Foundation support for colleagues and local communities
- Paid holiday entitlement
- Pension scheme
- Blue Light Card
- Uniform provided
- EAP (Employee Assistance Programme) for health and wellbeing support
- Flu vaccination through internal campaign in autumn/winter
Main Duties
- Work as part of a team to support service users onboard
- Ensure the vehicle is safely and responsibly driven
- Assist service users with challenging behaviour and/or mental health illnesses
- Provide physical intervention when required
- Transport vulnerable service users to hospitals, homes, prisons and other medical/care settings
- Liaise with hospital staff and the police for safe conveyance
- Secure and assist service users in and out of the ambulance
- Hand over service users to appropriate staff on arrival
- Transfer patients between beds, stretchers, chairs, etc., both in and out of hospital and during flights
- Maintain cleanliness and safety of the ambulance
Successful Candidates Will Have
- Full manual UK driving licence
- Experience in care, security, prison or public service background
- Commitment to patient care and ability to build rapport with patients
- Effective communication skills for emotional and difficult circumstances
- Calm, considerate driver with no more than six penalty points on licence
- Strong teamwork and collaboration skills
- Physical fitness for patient handling, moving and occasional restraint
- Problem‑solving ability and recognising changes in patient behaviour under demanding situations
About EMED Group
EMED Group, formed from the merger of ERS Medical and E‑Zec Medical, is the largest patient transport and care partner to the NHS. With over 4,000 colleagues across 60 depots, we provide patient care transport, community support, secure mental health and medical courier services across Sussex and beyond. We are committed to equal opportunity, diversity and inclusion, and to treating all employees, patients and service users with dignity and respect.
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Ambulance Care Assistant - Mental Health employer: EMED Group
Contact Detail:
EMED Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ambulance Care Assistant - Mental Health
✨Tip Number 1
Network like a pro! Reach out to people in the mental health and care sectors. Attend local events or join online forums where you can connect with professionals. You never know who might have a lead on a job or can give you insider tips!
✨Tip Number 2
Prepare for interviews by practising common questions related to mental health care. Think about scenarios where you've shown compassion or teamwork. We want to see your passion for helping others shine through!
✨Tip Number 3
Showcase your driving skills! Since a full UK driving licence is essential, be ready to discuss your driving experience and how it relates to patient transport. Safety and responsibility are key in this role.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities there, so keep checking back for new roles that match your skills!
We think you need these skills to ace Ambulance Care Assistant - Mental Health
Some tips for your application 🫡
Show Your Passion for Care: When writing your application, let your enthusiasm for helping others shine through. We want to see that you genuinely care about making a difference in people's lives, especially in challenging situations.
Highlight Relevant Experience: Make sure to mention any experience you have in care, security, or public service. We’re looking for individuals who can relate to our service users, so share those stories that showcase your skills and background.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This helps us understand your qualifications quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it reaches us directly, and we can’t wait to see what you bring to the team.
How to prepare for a job interview at EMED Group
✨Know Your Role
Make sure you understand the responsibilities of an Ambulance Care Assistant in a mental health setting. Familiarise yourself with the key duties, such as supporting service users and working alongside police professionals. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Experience
If you have a background in care, security, or public service, be ready to discuss specific examples of how your experience relates to the job. Highlight any situations where you've had to handle challenging behaviour or work under pressure, as this is crucial for the role.
✨Demonstrate Teamwork Skills
Since you'll often be working as part of a team, it's important to convey your ability to collaborate effectively. Share examples of past experiences where teamwork was essential, and explain how you contributed to achieving a common goal.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about how you would handle various situations involving service users with mental health issues. Practising your responses can help you feel more prepared and confident when discussing your problem-solving skills.