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- Tasks: Support service users with mental health needs during transport and ensure their safety.
- Company: Join EMED Group, the largest Patient Transport and Care Partner to the NHS.
- Benefits: Enjoy £13.06 per hour, life assurance, online GP access, and more perks.
- Why this job: Make a real difference in people's lives while working in a supportive team environment.
- Qualifications: Full UK driving licence and experience in care or public service preferred.
- Other info: Full training provided; must commit to 12-hour shifts on a 4 on 4 off rota.
Ambulance Care Assistant – Mental Health
Join the Ambulance Care Assistant – Mental Health role at EMED Group.
We are looking for enthusiastic, care‑focused individuals to join our Safe Care Division (Secure Mental Health). Preferably, you will have experience in a care, security, prison or public service background.
Your main responsibility is to support police and other professionals transporting service users to and from healthcare facilities. You will work alone or in a 2‑ or 3‑person team, so a full UK driving licence is essential. Full training will be provided for this rewarding role.
This is a full‑time role, working either 8‑hour shifts Monday to Friday or 10‑hour shifts on a 4‑on‑4‑off basis (including weekends) on a rota basis, with shifts covering 24 hours per day. (Please only apply if you can commit to these hours).
Benefits
- £13.06 per hour
- Life Assurance – £5,000 financial protection for you and your family
- 24/7 online/telephone GP consultation and access to prescriptions
- Second‑opinion medical support following diagnosis or treatment pathway
- Cash‑plan benefits (including dental, optical and chiropody)
- Access to mental health and physiotherapy consultations
- Legal advice on domestic issues (motoring offences, wills, personal injury)
- Financial guidance on retirement, tax savings and state benefits
- Long Service Recognition Scheme – increased annual leave at 5‑year intervals
- Values‑based Internal Recognition Scheme with financial reward and annual event
- Refer a Friend recruitment incentive scheme
- EMED Foundation – support for colleagues and local communities
- Paid holiday entitlement
- Pension scheme
- Blue Light Card
- Uniform provided
- Employee Assistance Programme (EAP) support
- Flu vaccination (through internal campaign Autumn/Winter)
Main Duties
- Work as part of a team to support the service user on board.
- Ensure the vehicle is safely and responsibly driven.
- Assist service users with challenging behaviour or mental health illnesses.
- Support challenging service users who may need physical intervention.
- Transport vulnerable service users between hospitals, homes, prisons and other care settings.
- Liaise with hospital staff and police for safe conveyance.
- Lift, secure, and help service users in and out of the ambulance.
- Hand over service users to appropriate staff on arrival.
- Transfer service users from beds to stretchers, chairs to chairs, or similar, both in and out of hospital and medical/commercial flights.
- Keep the ambulance safe, clean, and tidy.
Successful Candidates Will Have
- Full UK driving licence.
- Experience in a care, security, prison or public service background.
- Commitment to patient care and ability to build rapport with patients.
- Effective communication skills, especially in emotional and difficult circumstances.
- Calm, considerate, careful driver with no more than six penalty points on the licence.
- Natural flair for teamwork and collaboration.
- Physical fitness for patient handling and occasional restraint.
- Ability to problem‑solve and identify changes in patients’ behaviour in demanding situations.
About EMED Group
The merger of ERS Medical and E‑Zec Medical has created EMED Group, the largest patient transport and care partner to the NHS with about 4,000 colleagues across 60 depots. We provide transport that supports patient care, community support, secure mental health and medical courier services.
EMED Group is committed to equality, diversity and inclusion, and to providing an inclusive, safe working culture for all employees and patients.
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Ambulance Care Assistant - Mental Health employer: EMED Group
Contact Detail:
EMED Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ambulance Care Assistant - Mental Health
✨Tip Number 1
Familiarise yourself with the specific challenges faced in mental health transport. Understanding the nuances of working with vulnerable individuals can set you apart during interviews.
✨Tip Number 2
Highlight any relevant experience in care, security, or public service roles. Be prepared to discuss how these experiences have equipped you to handle the responsibilities of an Ambulance Care Assistant.
✨Tip Number 3
Demonstrate your communication skills by preparing examples of how you've effectively managed difficult situations in the past. This will show your ability to remain calm and supportive under pressure.
✨Tip Number 4
Research EMED Group's values and mission. Being able to articulate how your personal values align with theirs can make a strong impression during the interview process.
We think you need these skills to ace Ambulance Care Assistant - Mental Health
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Ambulance Care Assistant position. Familiarise yourself with the specific skills needed, such as experience in care or public service, and the importance of teamwork and communication.
Tailor Your CV: Customise your CV to highlight relevant experience in care, security, or public service. Emphasise any previous roles where you have dealt with challenging behaviour or worked in high-pressure environments, as these are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for patient care and your ability to build rapport with service users. Mention specific examples from your past experiences that demonstrate your problem-solving skills and teamwork abilities.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A well-presented application reflects your attention to detail and professionalism, which is essential in the healthcare sector.
How to prepare for a job interview at EMED Group
✨Show Your Passion for Patient Care
Make sure to express your enthusiasm for helping others during the interview. Share any relevant experiences where you’ve made a positive impact on someone's life, especially in challenging situations.
✨Demonstrate Teamwork Skills
Since this role involves working closely with a team, be prepared to discuss examples of how you've successfully collaborated with others in previous roles. Highlight your ability to communicate effectively and support your colleagues.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle difficult situations, particularly those involving mental health. Think about past experiences where you managed challenging behaviours and how you approached them.
✨Highlight Your Driving Experience
As a driver in this role, it’s crucial to demonstrate your driving skills and safety awareness. Be ready to discuss your driving history, including any relevant qualifications and your commitment to safe driving practices.
