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- Tasks: Transport elderly and vulnerable service users to medical appointments, ensuring their comfort and safety.
- Company: Join EMED Group, the largest Patient Transport and Care Partner to the NHS, dedicated to community health.
- Benefits: Earn ÂŁ12.21 per hour with full-time hours, life assurance, mental health support, and paid holidays.
- Why this job: Make a real difference in people's lives while working in a supportive and inclusive environment.
- Qualifications: Must have a full UK driving licence, be physically fit, and pass an Enhanced DBS check.
- Other info: Flexible shifts available; join a team that values diversity and promotes equality.
We have a fantastic opportunity for full‑time Ambulance Care Assistants to join our team based in Keynsham. The position is full time, covering 38 hours a week between 05:00 am and 00:00 pm, Monday to Sunday. The role involves transporting elderly, sick and vulnerable service users to and from their medical appointments and between healthcare facilities. Two‑person crews or single‑person operations may be required, so the successful candidate must hold a full UK driving licence and have a good degree of physical fitness.
Responsibilities
- Transport patients to and from medical appointments and healthcare facilities.
- Operate ambulances safely, keeping the vehicle clean, tidy and well‑maintained.
- Assist patients in and out of the ambulance, including lifting and securing them.
- Co‑ordinate hand‑over of patients to appropriate staff at treatment centres, hospitals or patients’ homes.
- Provide personal support and empathy for patients, especially those undergoing end‑of‑life care.
- Communicate effectively with patients, relatives and staff, particularly in emotionally challenging situations.
- Help manage patient behaviour, including those with mental health issues and challenging behaviour.
Other Duties
- Assist in the transport of end‑of‑life service users, maintaining a high level of empathy at all times.
- Build rapport by effective communication with patients and their relatives/friends.
- Lifting, securing and helping patients in and out of the ambulance.
- Transfer patients from beds to stretchers, chairs or other equipment, both in and outside hospital or during medical/commercial flights.
- Assist patients with challenging behaviour and/or mental health illnesses.
- Ensure the ambulance is kept safe, clean and tidy.
Qualifications
- Hold a valid UK manual driving licence (minimum 6 points).
- Work flexible shifts within 05:00 am to 00:00 pm, Monday to Sunday.
- Effective communicator with experience in emotionally charged circumstances.
- Physically fit for patient handling and moving.
- Pass an Enhanced DBS check (company funded).
- Committed to patient care.
- Team‑working flair and a collaborative mindset.
Benefits
- Life Assurance – protection to the value of £5,000.
- Company sick pay covering full salary for 20 days after 2 years’ service.
- 24/7 online/telephone GP consultation and access to prescriptions.
- Second‑opinion medical support following diagnosis or during treatment pathways.
- Hospital cash plan benefits with sickness protection scheme.
- Cash‑plan benefits, including dental, optical and chiropody care.
- Access to mental health consultations.
- Access to physiotherapy consultations.
- Access to legal advice on domestic issues, motoring offences, wills, probate and personal injury.
- Financial guidance on retirement planning, tax savings and state benefits.
- Long service recognition scheme after 5 years with increased annual leave.
- Values‑based internal recognition scheme with financial reward and annual recognition event.
- Refer‑a‑friend recruitment incentive scheme with financial rewards.
- Support from the EMED foundation to colleagues and local communities.
- Pension Scheme.
- Blue Light Card.
- Uniform provided.
- Employee Assistance Programme (EAP) for health and wellbeing.
- Flu vaccination through an internal campaign (Autumn/Winter).
About Us
The EMED Group is the largest patient transport and care partner to the NHS, with around 4,000 colleagues across 60 depots. We are committed to delivering high‑quality transport and care services that improve health and wellbeing across our local communities. Our culture embraces equality, diversity and inclusion. We provide a safe, respectful and inclusive working environment for all employees and service users.
Equality, Diversity and Inclusion
We encourage equality, diversity and inclusion throughout our workforce and aim to be truly representative of all sections of society. All employees are treated with dignity and respect, and we are fully committed to an inclusive, safe working culture.
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Ambulance Care Assistant employer: EMED Group
Contact Detail:
EMED Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ambulance Care Assistant
✨Tip Number 1
Familiarise yourself with the local area and healthcare facilities. Knowing the routes and locations will not only help you during the job but also impress your interviewers with your commitment to the role.
✨Tip Number 2
Demonstrate your empathy and communication skills in any interactions you have prior to the interview. Whether it's through networking or casual conversations, showing that you can connect with people is crucial for this role.
✨Tip Number 3
Prepare to discuss your physical fitness and any relevant experience in patient handling. Being able to articulate your ability to manage the physical demands of the job will set you apart from other candidates.
✨Tip Number 4
Research EMED Group's values and mission. Understanding their commitment to patient care and community support will allow you to align your answers during the interview with what they are looking for in a candidate.
We think you need these skills to ace Ambulance Care Assistant
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Ambulance Care Assistant. Highlight your commitment to patient care and your ability to communicate effectively in emotional situations.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the job description. Emphasise any previous roles in healthcare or customer service, and ensure you mention your driving licence status.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your understanding of the challenges faced by vulnerable service users. Use specific examples from your past experiences to demonstrate your suitability for the role.
Prepare for Pre-Employment Checks: Be ready to provide your full employment history and pass an Enhanced DBS check. Gather necessary documents in advance to streamline the process if you are invited for an interview.
How to prepare for a job interview at EMED Group
✨Show Your Compassion
As an Ambulance Care Assistant, empathy is key. Be prepared to share examples of how you've shown compassion in previous roles, especially in challenging situations. This will demonstrate your suitability for the role.
✨Highlight Your Communication Skills
Effective communication is crucial in this role. Think of instances where you've successfully communicated with patients or their families, particularly in emotional circumstances. This will show that you can handle sensitive situations with care.
✨Demonstrate Your Physical Fitness
Since the job involves lifting and assisting service users, be ready to discuss your physical fitness. You might want to mention any relevant experience or activities that keep you fit and capable of handling the demands of the role.
✨Know the Local Area
Familiarity with the local area is important for an Ambulance Care Assistant. Brush up on your knowledge of Keynsham and surrounding areas, as this will help you navigate efficiently and show your commitment to the role.