Ambulance Care Assistant

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Ambulance Care Assistant, Stoke-on-Trent

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Client:

EMED Group

Location:

Stoke-on-Trent, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

Job Views:

5

Posted:

12.07.2025

Expiry Date:

26.08.2025

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Job Description:

We have a fantastic opportunity for full time Ambulance Care Assistants to join our team based in Stoke-on-Trent, Staffordshire.

An Ambulance Care Assistant (ACA) is a hugely rewarding and fulfilling role. Each day, you’ll be helping someone in need, making their lives that little bit easier, and knowing that you make a difference to their day provides you with a real sense of achievement.

Your main responsibility will be transporting elderly, sick and vulnerable service users to and from their medical appointments and between healthcare facilities. This can be carried out as two-person crews or alone, so it is vital to hold a full UK driving licence and to have a good degree of physical fitness.

This is a full time position working 38.5 hours per week. 5x shifts per week – Monday – Saturday.Please only apply if you can work these hours.

What benefits can you expect?

• Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000.
• 24/7 online/telephone GP Consultation and access to prescriptions.
• 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
• Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
• Access to mental health consultations.
• Access to physiotherapy consultations.
• Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.
• Financial guidance re retirement planning, tax savings and state benefits.
• Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave.
• Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.
• Refer a Friend recruitment incentive scheme with financial rewards.
• The EMED foundation, to provide support to colleagues and our local communities.
• Paid holiday entitlement.
• Pension Scheme.
• Blue Light Card.
• Uniform provided.
• EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.
• Flu vaccination (through an internal campaign in Autumn/Winter)

Other duties include:

• Assisting in the transportation of ‘end of life’ service users, ensuring a high level of empathy is present at all times
• Building rapport by effectively communicating with patients and their relatives/friends
• Responsible for lifting, securing and helping service users in and out of the Ambulance
• Assist with the handing over of patients to appropriate staff on arrival at treatment centres/hospital’s or to family/friends at their homes.
• Transfer patients from beds to stretchers, chairs to chairs or similar both in and out of hospital and medical/commercial flights.
• Assisting service users with challenging behaviour and/or mental health illnesses
• Ensuring that the ambulance is kept safe, clean and tidy

To be considered as an ACA, you will need to be:

• Committed to patient care
• An effective communicator and experience of communicating with others in what can often be emotional circumstances
• To be a calm, considerate, careful driver, with no more than three penalty points on your license
• To have a natural flair for team working and collaboration
• Be physically fit for patient handling and moving
• Pass an Enhanced DBS check (company funded)
• Be able to work flexible shifts
• Familiar with the local and surrounding area

Please note that this role will be subject to several regulatory pre-employment checks, and you will be asked to provide details of your full employment history should you be invited to an interview. Your HMRC record, available to download from the Government Gateway may help you in preparing this information when required.

Our Values

Collaborative– we work as one team with a shared purpose to meet the needs of our patients, passengers, colleagues, customers, communities, and the planet.

Agile– We listen, learn and adapt to improve the business, each other, and ourselves.

Reliable– We do what we say we will do, we take responsibility and we behave with integrity.

Empowered– We are confident and committed to taking responsibility to deliver the highest quality service.

About Us

The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with more than 2,500 colleagues across 50 depots. Our ambition is to continue developing transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services.

EMED Group are committed to providing services for our patients, service users, clients, and community and is supported by employees with an increasing variety of backgrounds. To do this effectively it is essential that we promote equality and embrace diversity and inclusion and treat all of our employees, patients, service users and clients with dignity and respect.

EMED Group is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination, with our aim being to be truly representative of all sections of society and our clients, and for each employee to feel respected, valued and able to give their best.

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