At a Glance
- Tasks: Lead a team in delivering top-notch customer service at our busy Visitor Centre.
- Company: Join Nottinghamshire Wildlife Trust, a leading conservation charity.
- Benefits: Enjoy flexible hours, 28 days leave, and an 8% pension contribution.
- Other info: Be part of a friendly team with great career growth opportunities.
- Why this job: Make a real difference in nature recovery while working in a supportive environment.
- Qualifications: Experience in catering and a passion for customer service are essential.
The predicted salary is between 20397 - 20397 £ per year.
Are you passionate about customer service and working with others to achieve nature’s recovery? We are currently recruiting for a Shift Leader to join our Visitor Centre Team in delivering a high quality catering offer to conference delegates, members of the public and other visitors at our busy Idle Valley Nature Centre.
We are looking for someone with experience of working in a busy catering environment, providing a high level of customer service. You need to be hardworking and self‑motivated with the ability and confidence to work independently. We expect all of our team to be warm, friendly and helpful with a ‘can‑do’ attitude and a proactive approach to getting things done. Knowledge of current food hygiene and environmental health legislation is essential. Knowledge of high quality food preparation and delivery, and skill to supervise and motivate a team to deliver results are essential. You’ll have guidance and support from our manager and friendly colleagues, but we really want you to think on your feet and ‘put yourself in the customer’s shoes’.
Nottinghamshire Wildlife Trust Trading Ltd is an equal opportunities employer that strives to be a diverse and inclusive environment in which everyone is valued. We welcome applications from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, or pregnancy and maternity. We recognise that our workforce needs to represent the communities and people we work with. We particularly encourage applications from underrepresented groups within Nottinghamshire Wildlife Trust, the wider charity and conservation sectors, such as people from Black and Ethnic Minority backgrounds and those who identify as LGBTQ+.
If you have any support requirements to make your application, please notify us at the earliest opportunity via HR@nottswt.co.uk so that appropriate reasonable adjustments can be made to our recruitment process. We are a Disability Confident employer. Applicants with a disability will be guaranteed an interview if they meet the essential criteria for the position.
We are committed to safeguarding our employees; safeguarding and promoting the welfare of children and adults at risk; and mitigating the risk to our business of financial and/or data fraud. Applicants must be willing to undergo pre‑employment checks with past employers; Disclosure and Barring Service checks at the eligible level; right to work checks and driving licence checks (where applicable).
This role is covered by the Rehabilitation of Offenders Act 1974 and successful applicants will be asked to declare any unspent criminal convictions.
£20,397pa (based on a full time equivalent salary of £25,496.25pa)
Hours: 30 hours per week. Flexible working options, including home‑working, and a healthy work‑life balance encouraged.
- 28 days annual leave, pro rata, increasing with service
- 8% employer pension contribution
- Employee Assistance Programme
- Healthcare cash reimbursement scheme
- Life Assurance Scheme
- A close‑kitted, friendly and supportive team, with a relaxed office atmosphere
- Family friendly organisation
- Cycle scheme
- Staff discount in NWT Cafes and Shops
Visitor Centre Shift Leader (Idle Valley, 30 hours per week) in Nottingham employer: EMEC
Nottinghamshire Wildlife Trust Trading Ltd is an exceptional employer, offering a vibrant work culture that prioritises passion for conservation and customer service. As a Shift Leader at the Idle Valley Nature Centre, you will benefit from flexible working options, a supportive team environment, and opportunities for personal growth, all while contributing to the vital mission of protecting local wildlife. With a strong commitment to diversity and employee well-being, this role provides a meaningful and rewarding experience in a beautiful natural setting.
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Centre Shift Leader (Idle Valley, 30 hours per week) in Nottingham
✨Tip Number 1
Get to know the company culture! Before your interview, check out Nottinghamshire Wildlife Trust's social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations in a busy catering environment. Being able to demonstrate your problem-solving skills and a 'can-do' attitude during the interview will set you apart from other candidates.
✨Tip Number 3
Show off your leadership skills! As a Shift Leader, you'll need to motivate your team. Prepare examples of how you've successfully led a team in the past, and be ready to discuss how you can inspire others at Idle Valley.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our friendly team at Nottinghamshire Wildlife Trust Trading.
We think you need these skills to ace Visitor Centre Shift Leader (Idle Valley, 30 hours per week) in Nottingham
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for customer service and nature conservation in your cover letter. Share a personal story or experience that highlights why you’re the perfect fit for our Visitor Centre Team.
Tailor Your CV:Make sure your CV reflects your experience in busy catering environments. Highlight any relevant skills, especially those related to food hygiene and team supervision, so we can see how you’ll contribute to our high-quality service.
Be Yourself:We want to know the real you! Use a friendly tone in your application that matches our warm and helpful culture. Don’t be afraid to let your personality shine through; it’s all about finding the right fit for our team.
Apply Online:For a smooth application process, we encourage you to submit your CV and cover letter through our website. It’s quick and easy, and ensures your application gets to us directly!
How to prepare for a job interview at EMEC
✨Know Your Stuff
Make sure you brush up on your knowledge of food hygiene and environmental health legislation. Being able to discuss these topics confidently will show that you're serious about maintaining high standards in the catering environment.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about times when you went above and beyond to help a customer or resolved a difficult situation. This will demonstrate your 'can-do' attitude.
✨Team Leadership Experience
Be ready to talk about your experience in supervising and motivating a team. Share specific instances where you led a team to achieve results, highlighting your ability to think on your feet and adapt to changing situations.
✨Emphasise Your Passion for Nature
Since this role is at a nature reserve, express your passion for conservation and working with nature. Share any relevant experiences or personal interests that align with the mission of Nottinghamshire Wildlife Trust, showing that you’re not just looking for a job, but a purpose.
