At a Glance
- Tasks: Welcome customers and guide them through digital banking services.
- Company: Join Nationwide, the UK's largest building society with a member-focused approach.
- Benefits: Earn £14.56 per hour, enjoy full training, and work in a supportive team.
- Other info: Dynamic role with opportunities for career growth in financial services.
- Why this job: Make a real difference by helping people manage their finances face-to-face.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 14.56 - 14.56 £ per hour.
On behalf of Nationwide, AMS are seeking a Customer Representative working across our Shrewsbury branch. Our frontline teams deliver Simply brilliant service every day. We know 63% of customers still value a face-to-face service offering and that's why through our Branch Promise we now have the biggest branch network in the UK.
Nationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank. As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose: Banking – but fairer, more rewarding, and for the good of society.
Job description - the role
What you’ll be doing:
- Customer representatives are multi-skilled. You’ll be welcoming members into our branches and talking them through how to use digital services and the self-service tech available in our banking hall.
- Our customers value being able to talk to a friendly human face-to-face about their finances, and during those conversations you might pick up additional needs they have and, for example, pass them on to an expert colleague, or give them guidance on fraud to protect them from becoming a victim.
- You’ll be given plenty of training on our products, services, and processes; you just need to be comfortable using digital tools and apps.
Candidate Profile: Key accountabilities, skills & experience
About you:
- We’re not just looking for your experience and skills. We’re also interested in who you are as a person. Why? Because our membership is made up of many kinds of people and we want our colleagues to be just as diverse.
- Excellent written and verbal communication skills.
- Ability to resolve issues and handle complaints.
- Ability to build rapport and communicate effectively with Nationwide members.
- Can work well in a team under pressure and in a fast-paced environment.
About the client
What’s on offer?
- Hourly rate: £14.56 per hour.
- Total hours: 35 Hours per week (Monday - Friday 0900-1700 & Saturday 0930-1300).
- Training will be full time: Monday - Friday, 9am -5pm, for approx. 3 weeks.
Next steps
At Nationwide we do have a travel expectation for Customer Representatives to support covering nearby branches if required so please make sure you can adhere to this expectation. Whatever your background, if you are self-motivated this could be an excellent opportunity for you to join the world’s largest building society and start a career in financial services. If you understand the benefits of working collaboratively within teams then a role here at Nationwide could be for you.
Customer Representative in Shrewsbury employer: EMEA3 Recruitment
West Sussex County Council is an excellent employer, offering a supportive work culture that prioritises employee development and well-being. As a Team Supervisor, you will have the opportunity to lead a dedicated team, engage with local employers, and make a tangible impact on the community by helping individuals secure meaningful employment. With flexible working arrangements and a commitment to professional growth, this role provides a rewarding career path in a vibrant location.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Representative in Shrewsbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at EMEA3 Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like EMEA3 Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Representative in Shrewsbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to EMEA3 Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at EMEA3 Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at EMEA3 Recruitment!
How to prepare for a job interview at EMEA3 Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
