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- Tasks: Answer calls and provide excellent customer service in a dynamic call centre environment.
- Company: Join EMCS, a leader in alarm and CCTV monitoring with over 30 years of experience.
- Benefits: Enjoy extra holiday, monthly bonuses, free parking, and ongoing training.
- Why this job: Make a real difference by helping protect customers' properties and lives.
- Qualifications: No specific qualifications required, just a passion for customer service.
- Other info: Flexible part-time hours with opportunities for career progression.
The predicted salary is between 19000 - 21000 £ per year.
EMCS specialises in Alarm and CCTV Monitoring with over 30 years of experience in the industry. We have an exciting opportunity for a call centre agent to join our dynamic team. This permanent position is well suited to an individual who is looking to work within a call centre environment and is keen to progress their skills and advance in their job role.
Based within the control room department, you will work closely with the alarm and CCTV advisors to help them protect the property and life of the customers we monitor. As a call centre agent, you will be the voice of our company and offer excellent service to the customers you talk to. The position offers the opportunity to progress through the control room with greater responsibilities and wage growth.
Responsibilities of a Call Centre Agent:
- Answering a high volume of calls whilst always offering excellent customer service.
- Providing accurate information to our customers and having a keen eye for detail.
- Handling calls that can range from placing systems on test, advising customers of previous alarm activations, helping alarm company engineers make changes to site records, and passing information to police control rooms.
Training:
To help you feel comfortable and confident in your job role, you will undertake a 5-week paid training programme which will cover all aspects of the job as well as the security industry. Training will take place during day shift.
Working Hours:
Monday to Friday 17:00 to 23:00 or 18:00 to 00:00
Why work for EMCS:
- Extra holiday which can be taken for birthday, special occasion or wellness day.
- Monthly bonus.
- Annual attendance bonus of up to £300.
- Free parking.
- Ongoing training.
Job Types: Part-time, Permanent
Pay: £19,047.60 per year
Benefits:
- Company events.
- Free parking.
- On-site parking.
Work Location: In person
Evening Call Centre Agent in Nottingham employer: EMCS
Contact Detail:
EMCS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Evening Call Centre Agent in Nottingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EMCS. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common call scenarios with a friend or family member. This will help you feel more confident when handling calls during the interview and give you a chance to showcase your customer service skills.
✨Tip Number 3
Dress the part! Even if it's a call centre job, first impressions matter. Dress smartly for your interview to show that you take the opportunity seriously and are ready to represent EMCS professionally.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to connect with you right from the start. Plus, it’s super easy to do!
We think you need these skills to ace Evening Call Centre Agent in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Evening Call Centre Agent role. Highlight any previous customer service experience and your ability to handle high volumes of calls.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how you can contribute to our team at EMCS. Keep it friendly and professional, just like the service we provide.
Showcase Your Attention to Detail: In this role, being detail-oriented is key. Mention specific examples in your application where you've demonstrated this skill, whether it's in previous jobs or during training.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at EMCS
✨Know the Company
Before your interview, take some time to research EMCS. Understand their services, especially in alarm and CCTV monitoring. This will help you answer questions more confidently and show that you're genuinely interested in the role.
✨Practice Common Scenarios
As a call centre agent, you'll be handling various customer queries. Prepare for common scenarios you might face, like dealing with alarm activations or providing information to customers. Practising these situations can help you respond calmly and effectively during the interview.
✨Showcase Your Communication Skills
Since you'll be the voice of the company, it's crucial to demonstrate strong communication skills. During the interview, focus on speaking clearly and confidently. You might even want to practice with a friend to get comfortable with articulating your thoughts.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programme or opportunities for progression within the control room. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.