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- Tasks: Answer calls and provide excellent customer service while supporting alarm and CCTV monitoring.
- Company: Join EMCS, a leader in alarm and CCTV monitoring with over 30 years of experience.
- Benefits: Enjoy competitive pay, extra holiday, monthly bonuses, and free parking.
- Why this job: Be the voice of our company and make a real difference in customer safety.
- Qualifications: No specific qualifications required, just a passion for helping others.
- Other info: Receive 5 weeks of paid training and opportunities for career progression.
The predicted salary is between 22000 - 30000 £ per year.
EMCS specialises in Alarm and CCTV Monitoring with over 30 years of experience in the industry. We have an exciting opportunity for a call centre agent to join our dynamic team. This permanent position is well suited to an individual who is looking to work within a call centre environment and is keen to progress their skills and advance in their job role.
Based within the control room department, you will work closely with the alarm and CCTV advisors to help them protect the property and life of the customers we monitor. As a call centre agent, you will be the voice of our company and offer excellent service to the customers you talk to. The position offers the opportunity to progress through the control room with greater responsibilities and wage growth.
Responsibilities of a Call Centre Agent:- Answering a high volume of calls whilst always offering excellent customer service.
- Providing accurate information to our customers and having a keen eye for detail.
- Handling calls that can range from placing systems on test, advising customers of previous alarm activations, helping alarm company engineers make changes to site records, and passing information to police control rooms.
To help you feel comfortable and confident in your job role, you will undertake a 5-week paid training programme which will cover all aspects of the job as well as the security industry.
Hours:You will work on a 4 on 4 off rota, working 07:00 to 19:00 for 4 days and then 4 days off.
Why work for EMCS:- Extra holiday which can be taken for birthday, special occasion or wellness day.
- Monthly bonus.
- Annual attendance bonus of up to £300.
- Free parking.
- Ongoing training.
Pay: £26,666.64 per year
Benefits: Company events, Free parking, On-site parking
Work Location: In person
Call Centre Agent employer: EMCS
Contact Detail:
EMCS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Agent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EMCS. Understand their values and what they stand for in the alarm and CCTV monitoring industry. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common call scenarios with a friend or family member. This will help you get comfortable with handling different types of calls and improve your customer service skills, which are crucial for a Call Centre Agent.
✨Tip Number 3
Dress the part! Even if the interview is over the phone or via video, dressing smartly can boost your confidence. It shows that you take the opportunity seriously and are ready to represent EMCS as the voice of the company.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the EMCS site. This not only streamlines the process but also shows your enthusiasm for the role. Plus, it’s a great way to stay updated on any new opportunities!
We think you need these skills to ace Call Centre Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Call Centre Agent role. Highlight any previous customer service experience and skills that match what we're looking for, like attention to detail and communication skills.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and why you want to join our team at EMCS. Keep it friendly and professional, and don’t forget to mention how you can contribute to our mission.
Show Off Your Skills: In your application, be sure to showcase any relevant skills or experiences that demonstrate your ability to handle high call volumes and provide excellent customer service. We love seeing real-life examples!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you're serious about joining our dynamic team!
How to prepare for a job interview at EMCS
✨Know the Company
Before your interview, take some time to research EMCS. Understand their services, values, and what sets them apart in the alarm and CCTV monitoring industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Customer Service Scenarios
As a call centre agent, you'll be the voice of the company. Prepare for the interview by practising common customer service scenarios. Think about how you would handle difficult customers or unexpected situations, and be ready to share your thought process during the interview.
✨Highlight Your Attention to Detail
In this role, having a keen eye for detail is crucial. Be prepared to discuss examples from your past experiences where your attention to detail made a difference. Whether it’s catching an error or providing accurate information, showcasing this skill will set you apart.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programme, opportunities for progression, or what a typical day looks like in the control room. This shows that you’re engaged and serious about the position.