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- Tasks: Answer calls and provide top-notch customer service while supporting alarm and CCTV operations.
- Company: Join EMCS, a leader in alarm and CCTV monitoring with over 30 years of experience.
- Benefits: Enjoy extra holiday, monthly bonuses, free parking, and ongoing training opportunities.
- Why this job: Be the voice of our company and make a real difference in customer safety.
- Qualifications: No specific qualifications needed, just a passion for helping others and great communication skills.
- Other info: Dynamic work environment with clear paths for career progression.
The predicted salary is between 22600 - 26700 £ per year.
Job Title – Call Centre Agent
Location – Chilwell Nottingham
The Role
EMCS specialises in Alarm and CCTV Monitoring with over 30 years in experience in the industry. We have an exciting opportunity for a call centre agent to join our dynamic team. This permanent position is well suited to an individual who is looking to work within in a call centre environment and is keen to progress their skills and progress in their job role.
Based within the control room department you will work closely with the alarm and CCTV advisors to help them protect the property and life of the customers we monitor. As a call centre agent you will be the voice of our company and offer excellent service to the customers you talk to. The position offers the opportunity to progress through the control room with greater responsibilities and wage growth.
Responsibilities of a Call Centre Agent
As a call centre agent, you will be responsible for answering a high volume of calls whilst always offering excellent customer service, you will provide accurate information to our customers and have a keen eye for detail. The calls you take can range from placing systems on test, advising customers of previous alarms activations, helping alarm company engineers make changes to site records and passing information to police control rooms.
Training
To help you feel comfortable and confident in your job role, you will undertake a 5-week paid training programme which will cover all aspects of the job as well as the security industry.
Hours
You will work on a 4 on 4 off rota, working 07:00 to 19:00 for 4 days and then 4 days off.
Why work for EMCS
As well as progression within the control room we also offer the following:
· Extra holiday which can be taken for birthday, special occasion or wellness day
· Monthly bonus
· Annual attendance bonus of up to £300
· Free Parking
· Ongoing training
Job Types: Full-time, Permanent
Pay: £26,666.64 per year
Benefits:
- Company events
- Free parking
- On-site parking
Work Location: In person
Call Centre Agent employer: EMCS
Contact Detail:
EMCS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Agent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EMCS and their services. Understanding their mission and values will help you connect better during the conversation.
✨Tip Number 2
Practice your phone skills! Since you'll be working in a call centre, it’s crucial to sound confident and friendly over the phone. Try role-playing with a friend to get comfortable with common customer scenarios.
✨Tip Number 3
Show off your problem-solving skills! During the interview, share examples of how you've handled difficult situations in the past. This will demonstrate your ability to provide excellent customer service under pressure.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds.
We think you need these skills to ace Call Centre Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Call Centre Agent role. Highlight any relevant experience in customer service or call handling, and don’t forget to mention your attention to detail – it’s key for this job!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share why you’re excited about working with EMCS and how you can contribute to the team.
Show Off Your Communication Skills: As a Call Centre Agent, communication is everything! In your application, demonstrate your ability to convey information clearly and effectively. Use concise language and keep it professional yet friendly.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at EMCS
✨Know the Company
Before your interview, take some time to research EMCS. Understand their services, values, and what makes them stand out in the alarm and CCTV monitoring industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Practice Customer Service Scenarios
As a call centre agent, you'll be the voice of the company. Prepare for the interview by practising common customer service scenarios. Think about how you would handle difficult customers or unexpected situations. This will demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Highlight Your Attention to Detail
In this role, accuracy is key. Be ready to discuss examples from your past experiences where your attention to detail made a difference. Whether it’s ensuring correct information was relayed or managing multiple tasks efficiently, showcasing this skill will resonate well with the interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programme, opportunities for progression, or what a typical day looks like in the control room. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.