Corporate Security Supervisor - Nottingham

The Security Supervisor will facilitate the smooth running of the front of house facility, ensuring all queries are dealt with promptly and to a satisfactory conclusion. They will also manage the on-site Security provision ensuring all positions are covered and compliance audits are completed. This role will be delivering key customer focused services to all building users and visitors. The highest degree of expertise in customer service and communication is required, to ensure all staff and visitors to the building are treated politely, professionally and efficiently, to ensure the best customer experience is consistently delivered in a knowledgeable and professional manner.

What you’ll do:

• Answering the switchboard in an efficient and professional manner, within a target of 5 rings

• Greeting visitors ensuring all names and details are logged and recorded in the visitor’s book on reception and notifying the appropriate member of staff. All visitors must have appointments and be accompanied at all times.

• To always project a professional and positive image to both internal and external customers.

• To ensure that security processes regarding the access of staff and visitors into the premises are adhered to.

• To manage car parking and advise members of staff or visitors if they have parked inappropriately.

• To assist with meeting room bookings.

• To oversee the buildings archive storage room and ensure it is kept tidy. To oversee the buildings archive log and liaise with departments to ensure archiving is carried out on a regular basis.

• To provide back-up administration support as and when required.

• Line manage and maintain the training, development, and succession plans for all members of their team, proactively driving their continuous development and ensuring the performance bar is continually raised.

• Ensure minimum manning levels are maintained to ensure operational delivery at all times.

• Provide knowledgeable and informed responses when dealing with customers. Be informed about the building and the surrounding area.

• Be prepared to answer security questions and deal with enquiries relating to the building, the visitor’s host and host organisation, the location of the meeting, the conference area and all other building related information and procedures.

• Ensure all visitors to the building are made aware of the evacuation procedure and the assembly point.

• Perform fire warden/DICO duties in the event of a building evacuation, to ensure the building is cleared in a swift and efficient manner. provide reassurance to staff throughout the process and assist in the reoccupation of the building once the all clear is given.

• Develop and maintain relationships with all client and ALB departments, particularly including FM representatives and receptionists.

• Assist the security officers in maintaining the security of the building and be alert to activity in the area. Assist in the provision of high visibility guarding in the reception area, and report anything suspicious to the Security Manager.

• Maintain visitor records to ensure accurate management information is available on request, including number of visitors to the building, department and host details.

• The role demands ability to multi- task and demonstrate flexibility in the approach to work.

• Be conversant with all statutory and EMCOR policies and procedures and ensure compliance at all times.

• To carry out all duties in accordance with the site Assignment Instructions (Al’s)

• Responsible for the daily supervision of the corporate team which includes the Corporate Security Officers.

• Display excellent situational awareness that is conducive to a high-end corporate environment.

• Responsible for managing HR processes as required within the security team.

• Plan for and provide escorts for VIP visitors, liaising with Security Managers.

• Be aware of protest and demonstration activity and supervise/escalate as appropriate.

• To be fully conversant with all SOPs, assignment instructions, post notes and client/EMCOR UK procedures.

• Quality assurance of incident reports before submission.

• May be required to work in a security control room (CCTV) as a controller.

• Display your SIA licence at all times whilst on duty.

• Submit reports as instructed by the Security Management Team.

• To positively participate in any staff welfare or development programmes and to actively engage in any mandatory training.

• Carry out any other reasonable request as required by the Client/Security Management Team.

• Expected to comply with and demonstrate a positive commitment to a high level of customer service, professional presentation and confidentiality throughout the course of their employment.

• You may be required to carry out duties other than those specified.

Resource Responsibilities:

• Corporate Security Officers

• Front of House team

• Security Control Room

• All associated assets e.g. Systems (CCTV), fire alarms etc

Who you’ll be:

• Ability to work shift pattern if required.

• SIA license – DS & CCTV required

• At least 2 years supervisory experience in a Corporate Security environment, HM Forces or Police.

• Excellent communication skills, verbal and written English

• Excellent IT skills including Microsoft office

• Experience of report writing, agenda setting and chairing duty briefings

• Negotiating skills

• Planning, organizing and delegating skills

• Smart Appearance

• Cooperative with a ‘can do attitude’

• Physically fit to carry out all functions

• A flexible approach to work, and changing demands

• Polite and courteous when dealing with staff and clients

• Understanding of Health & Safety at work regulations

• Commitment to quality service in compliance with company policy and procedures including Assignment Instructions

• Commitment to Equal Opportunities in particular treating everyone with respect

• Commitment to employee and personal development

• Management experience gained within the security industry

• Awareness of financial and corporate responsibilities

• Clean history record in the achievement of a Security License and vetting requirements to CTC level

• Car scheme

• Cycle to work scheme

• Discounted gym membership

• Paid volunteer time

• Referral programme, * 25 Days holidays + Bank holidays

• Holiday Buy Scheme – up to 5 days a year

• Industry leading Maternity & Paternity Policies

• Refer a Friend scheme – worth £500 per referral

• GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining

• Extensive Learning & Development opportunities, including opportunities for progression.

• Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.

• Bike To Work Scheme

• Paid volunteering and charity days

• Medicash – Health cash plan – Benefits covered include dental, optical, physiotherapy and a health & wellbeing.

• Employee Assistance Programme – Offering guidance and advice on Personal, Health, Legal and Financial queries.

At EMCOR UK, we embrace and celebrate diversity in all its forms.

We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.

We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.

Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.

Emcor

Seaton House, Nottingham NG2 4LA

Permanent, Full-time