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- Tasks: Coordinate customer service and support operations for a professional environment.
- Company: Join the BBC and EMCOR, leaders in broadcasting and facilities management.
- Benefits: Enjoy 25 days holiday, health plans, gym discounts, and paid volunteering days.
- Why this job: Be the go-to person, enhance customer experiences, and work in a dynamic team.
- Qualifications: GCSEs in English & Maths; strong communication and organisational skills required.
- Other info: Fixed term contract with opportunities for learning and development.
The predicted salary is between 28800 - 28800 £ per year.
Duties/Responsibilities
Location: W1, London Broadcasting House
Salary: £28,800 per annum
Working Hours: 08:30 – 17:00 Monday to Friday
Benefits: 25 days holidays + Bank holidays, Health Cash Plan, Discount Shopping, Gym, Days Out, Learning & Development opportunities, Paid Volunteering Days, plus many more.
Location: W1, London Broadcasting House
Salary: £28,800 per annum
Working Hours: 08:30 – 17:00 Monday to Friday
Benefits: 25 days holidays + Bank holidays, Health Cash Plan, Discount Shopping, Gym, Days Out, Learning & Development opportunities, Paid Volunteering Days, plus many more.
Job Purpose:
The post holder will be primarily responsible for the day-to-day operational delivery of the Customer Service Experience ensuring exceptional customer interaction in a professional environment, constant service improvement and development – leaving all staff, visitors and members of the public with a positive, professional and lasting impression of the site and services.
To support and coordinate all FM services within their designated floor or department ensuring that the area is set up and ready for business allowing the customers to focus on delivering their key objectives.
Duties:
- Deliver excellent and professional customer service
- To be a professional ambassador for the BBC and EMCOR
- Establish good working relationships with the customers to be recognised as the natural go to person and a trusted partner.
Administration
- Co-ordination and collation of management information as required
- To prepare and maintain a handover between shifts
- Assisting with staff queries both in person, by email or via telephone in a professional manner
- Ensure all tasks are logged with the helpdesk and a record of all tasks is kept up to date and managed through to completion
- Consumables management – stock taking, ordering, replenishing to always ensure available.
Health and safety
- Liaise with and assist the BBC team as regards company H&S policies & procedures
- Responsible for health & safety in designated area of responsibility to ensure that any unsafe items/areas are dealt with immediately and ensure all people always adopt safe working practices as reasonably practicable and noticeboards refreshed.
- Ensuring a tidy and clean appearance across the floor, at desks, collaboration spaces and break out areas.
Audits
- Conduct regular checks/floor walks of designated area to ensure workplace standards are always maintained i.e. cleanliness, maintenance, replenishment
- Innovate – look at ways to streamline business processes and create the most effective environment for the customer/client
Teamwork
- Maintain constant communication with all other service lines to ensure seamless delivery to building occupants.
- Sharing knowledge between the team as an ongoing form of communication and learning
- Liaise closely with all FM service teams to ensure that consistency standards and a professional image are maintained across the designated areas.
- Ensure all tasks are logged with the helpdesk and a record of all tasks is kept up to date and managed through to completion
Meeting room management
- Assisting in a shared meeting room set up making sure that any specific requirements are considered.
- Check and refresh all meeting rooms and offices spaces on an ongoing basis.
- Ensure meetings rooms within designated areas are always ready for business, this includes room layout, cleanliness, equipment testing and stock replenishment and all vendor services requested are delivered on time and to specification.
- Please note this list is not exhaustive and you will be expected to comply with any reasonable ad hoc duties and requests.
- Meet and greet contractors on site.
- Undertake site inductions for new contractors to site.
- Schedule, oversee and escort when necessary external contractors in line with the client\’s procedure
Person Specification
- Experience of working in a corporate or creative environment and communicating effectively at all levels of the organisation
- Educated to GCSE standard with passes in English & Math\’s
- Good planning, organisational and communication skills with attention to detail
- Excellent interpersonal skills
- Excellent written and spoken communication skills
- Be confident, approachable & self-motivated
- Able to work under pressure and meet deadlines.
- Must be flexible and a sense of teamwork is essential.
- Excellent client relationship building skills
- Ability to work within a team but self-motivated to work unsupervised when required.
- To be able to work under pressure to balance conflicting deadlines is essential.
- Good Health and Safety knowledge (Health and Safety ISOH/Nebosh qualification desirable)
- Self-motivated, resourceful and resilient
Additional Benefits
- Industry leading maternity & paternity policies
- Refer a friend scheme – worth £500 per referral
- GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
- Discount shopping, gym, mobile, family activities, insurance, dining experiences, car leasing and breakdown cover
- Bike To Work Scheme
- Health cash plan – Benefits covered include optical, physiotherapy and a health & wellbeing
- Access to health assessments
- Employee Assistance Programme – Offering guidance and advice on Personal, Health, Legal andFinancialqueries
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Workplace Support Co-ordinator - Tier 1 sites employer: EMCOR UK
Contact Detail:
EMCOR UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workplace Support Co-ordinator - Tier 1 sites
✨Tip Number 1
Familiarise yourself with the BBC and EMCOR's values and mission. Understanding their culture will help you align your approach during interviews and demonstrate that you're a good fit for the team.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide insights into the day-to-day responsibilities and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Prepare specific examples of how you've delivered excellent customer service in previous roles. Highlighting your experience in maintaining professional relationships will show that you can be a trusted partner for clients.
✨Tip Number 4
Demonstrate your organisational skills by discussing how you've managed multiple tasks or projects simultaneously. This role requires strong planning abilities, so showcasing your experience in this area will set you apart.
We think you need these skills to ace Workplace Support Co-ordinator - Tier 1 sites
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and operational delivery. Use keywords from the job description, such as 'professional ambassador' and 'exceptional customer interaction', to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've delivered excellent customer service in previous positions and how you can contribute to the positive experience at the workplace.
Showcase Your Communication Skills: Since effective communication is key for this role, ensure that your application reflects your strong written and spoken communication skills. Use clear and concise language, and avoid jargon to make your application easy to read.
Highlight Teamwork and Flexibility: Emphasise your ability to work well in a team and adapt to changing situations. Provide examples of past experiences where you successfully collaborated with others or managed multiple tasks under pressure.
How to prepare for a job interview at EMCOR UK
✨Showcase Your Customer Service Skills
Since the role focuses heavily on delivering exceptional customer service, be prepared to share specific examples of how you've successfully handled customer interactions in the past. Highlight your ability to remain professional and approachable, even under pressure.
✨Demonstrate Teamwork and Communication
This position requires constant communication with various service lines. Be ready to discuss how you’ve collaborated with others in previous roles, and provide examples of how you’ve shared knowledge or supported team members to achieve common goals.
✨Emphasise Your Organisational Skills
With responsibilities like managing consumables and coordinating administration tasks, it’s crucial to demonstrate your planning and organisational abilities. Prepare to talk about how you prioritise tasks and manage your time effectively to meet deadlines.
✨Familiarise Yourself with Health and Safety Protocols
Understanding health and safety policies is important for this role. Brush up on basic health and safety knowledge, and be ready to discuss any relevant experience you have in maintaining safe working environments or addressing safety concerns.