Workplace Support Co-ordinator - Tier 1 sites

Overview

EMCOR UK Belfast, Northern Ireland, United Kingdom

Salary: £25,000 per annum

Working Hours: 08:30 – 17:00 Monday to Friday

Benefits: 25 days holidays + Bank holidays, Health Cash Plan, Discount Shopping, Gym, Days Out, Learning & Development opportunities, Paid Volunteering Days, plus many more.

Location: Belfast

About EMCOR UK
We revolutionise facilities management by combining engineering heritage and innovation capability. We prioritise people, collaborating closely with customers to understand needs from strategic to day-to-day operations. Our purpose is to “create a better world at work”. Using our data-driven approach, we harness insights to optimise efficiency and minimise environmental impact, while maintaining safety, compliance and service quality.

Role purpose

The post holder will be primarily responsible for the day-to-day operational delivery of the Customer Service Experience, ensuring exceptional customer interaction in a professional environment, continuous service improvement and development, leaving all staff, visitors and members of the public with a positive impression of the site and services. They will support and coordinate all FM services within their designated floor or department to ensure readiness for business and allow customers to focus on delivering key objectives.

Duties

Customer & Visitor Liaison

• Deliver excellent and professional customer service
• Be a professional ambassador for the BBC and EMCOR
• Establish good working relationships with customers to be recognised as the natural go-to person and trusted partner

Administration

• Co-ordination and collation of management information as required
• Prepare and maintain handovers between shifts
• Assist with staff queries in person, by email or via telephone in a professional manner
• Ensure all tasks are logged with the helpdesk and tracked through to completion
• Consumables management – stock taking, ordering, replenishing to ensure availability

Health and safety

• liaise with BBC team regarding company H&S policies & procedures
• Ensure health & safety in designated area; address unsafe items/areas; ensure safe working practices and keep noticeboards refreshed
• Maintain a tidy and clean appearance across the floor, desks and collaboration spaces

Audits

• Conduct regular checks/floor walks to ensure workplace standards
• Identify ways to streamline processes and improve the environment for the customer

Teamwork

• Maintain constant communication with other service lines for seamless delivery
• Share knowledge within the team and liaise with FM service teams for consistency and professional image
• Ensure tasks are logged with the helpdesk and managed to completion

Meeting room management

• Assist in shared meeting room setup and ensure spaces meet requirements
• Check and refresh meeting rooms and offices; ensure rooms are ready for business, including layout, cleanliness, equipment testing and stock replenishment
• Comply with reasonable ad hoc duties and requests

Supplier management

• Meet and greet contractors on site
• Undertake site inductions for new contractors
• Schedule, oversee and escort external contractors as required

Qualifications / About the role

• Experience of working in a corporate or creative environment and communicating effectively at all levels
• GCSE standard with passes in English & Maths
• Good planning, organisational and communication skills with attention to detail
• Excellent interpersonal skills; written and spoken communication
• Be confident, approachable & self-motivated
• Able to work under pressure and meet deadlines; flexible with a sense of teamwork
• Excellent client relationship-building skills; able to work in a team or unsupervised when required
• Good Health and Safety knowledge (Health and Safety ISO/Nebosh qualification desirable)

Emcor UK benefits

Not Specified