Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service and coordinate facilities management operations.
- Company: Join EMCOR UK, a leader in innovative facilities management.
- Benefits: Enjoy 25 days holiday, health cash plan, gym discounts, and more.
- Why this job: Make a positive impact on workplace experiences while developing your skills.
- Qualifications: GCSEs in English and Maths, strong communication, and teamwork skills.
- Other info: Diverse and inclusive culture with excellent career growth opportunities.
The predicted salary is between 24000 - 32000 ÂŁ per year.
Workplace Support Co‑Ordinator – Newcastle
Location: Newcastle, NE1 4TD
Salary: Up to ÂŁ29,000 DOE
Working Hours: 08:30 to 17:30 Monday to Friday
Benefits: 25 days holidays + Bank holidays, Health Cash Plan, Discount Shopping, Gym, Days Out, Learning & Development opportunities, Paid Volunteering Days, plus many more.
About EMCOR UK:
At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day‑to‑day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, “One Data World”, we harness data‑driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.
Job Purpose:
The post holder will be primarily responsible for the day‑to‑day operational delivery of the Customer Service Experience, ensuring exceptional customer interaction in a professional environment, constant service improvement and development – leaving all staff, visitors and members of the public with a positive, professional and lasting impression of the site(s) and services.
To support and coordinate all FM services ensuring that the site(s) are set up and ready for business, allowing the customers to focus on delivering their key objectives.
Duties:
- Deliver excellent and professional customer service
- Act as a professional ambassador for the BBC and EMCOR
- Establish good working relationships with the customers to be recognised as the natural go‑to person and a trusted partner
Administration
- Co‑ordination and collation of management information as required
- Assisting with staff queries both in person, by email or via telephone in a professional manner
- Ensure all tasks are logged with the helpdesk and a record of all tasks is kept up to date and managed through to completion
- Consumables management – stock taking, ordering, replenishing to always ensure availability
Health and Safety
- Liaise with and assist the BBC team regarding company H&S policies & procedures
- Responsible for health & safety in the designated area of responsibility to ensure that any unsafe items/areas are dealt with immediately and all people always adopt safe working practices as reasonably practicable and noticeboards refreshed
- Ensuring a tidy and clean appearance across the floor, at desks, collaboration spaces and break‑out areas
Audits
- Conduct across all service lines to ensure workplace standards are maintained at all times (i.e. cleanliness, maintenance, replenishment)
- Innovate – look at ways to streamline business processes and create the most effective environment for the customer/client
Teamwork
- Maintain constant communication with all other service lines to ensure seamless delivery to building occupants
- Sharing knowledge between the team as an ongoing form of communication and learning
- Liaise closely with all FM service teams to ensure that consistency standards and a professional image are maintained across the designated areas
- Present team talks
- Update on call and on shift rotas
- Meet and greet contractors on site
- Undertake site inductions for new contractors to site
- Schedule, oversee and escort external contractors in line with the client’s procedure when necessary
- Liaise with the schedulers and engineers to arrange PPMs for correct days
Please note this list is not exhaustive and you will be expected to comply with any reasonable ad‑hoc duties and requests.
About the role
- Experience of working in a corporate or creative environment and communicating effectively at all levels of the organisation
- Educated to GCSE standard with passes in English & Maths
- Good planning, organisational and communication skills with attention to detail
- Excellent interpersonal skills
- Excellent written and spoken communication skills
- Confidence, approachability & self‑motivation
- Able to work under pressure and meet deadlines
- Flexible and teamwork essential
- Excellent client relationship building skills
- Ability to work within a team but self‑motivated to work unsupervised when required
- Ability to balance conflicting deadlines under pressure
- Good health and safety knowledge (Health and Safety ISOH/Nebosh qualification desirable)
- Self‑motivated, resourceful and resilient
At EMCOR UK, we embrace and celebrate diversity in all its forms. We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem‑solving. We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices. Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed. Join us in building a better world at work.
Additional Benefits
- Industry leading maternity & paternity policies
- Refer a friend scheme – worth £500 per referral
- GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
- Extensive learning & development opportunities, including opportunities for progression
- Discount shopping, gym, mobile, family activities, insurance, dining experiences, car leasing and breakdown cover
- Bike To Work Scheme
- Health cash plan – Benefits covered include optical, physiotherapy and a health & wellbeing program
- Dental scheme
- Access to health assessments
- Employee Assistance Programme – Offering guidance and advice on personal, health, legal and financial queries
#J-18808-Ljbffr
Workplace Support Co-Ordinator - Newcastle employer: EMCOR UK
Contact Detail:
EMCOR UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workplace Support Co-Ordinator - Newcastle
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. A friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Knowing EMCOR UK’s values and how they align with yours can give you an edge during the conversation.
✨Tip Number 3
Practice your responses to common interview questions. We all get nervous, but being prepared can help you articulate your skills and experiences confidently.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your interest in the role.
We think you need these skills to ace Workplace Support Co-Ordinator - Newcastle
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Workplace Support Co-Ordinator role. Highlight your relevant experience and skills that match the job description, especially in customer service and teamwork.
Showcase Your Communication Skills: Since this role involves a lot of interaction with customers and team members, demonstrate your excellent written and spoken communication skills. Use clear and professional language in your application to reflect this.
Highlight Your Problem-Solving Abilities: We love candidates who can think on their feet! Share examples of how you've successfully handled challenges or improved processes in previous roles. This will show us you're resourceful and resilient.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your enthusiasm for joining the EMCOR UK team!
How to prepare for a job interview at EMCOR UK
✨Know the Company Inside Out
Before your interview, take some time to research EMCOR UK. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Showcase Your Customer Service Skills
As a Workplace Support Co-Ordinator, exceptional customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight your ability to build relationships and resolve issues efficiently.
✨Demonstrate Your Organisational Skills
This role requires excellent planning and organisational skills. Be ready to discuss how you manage multiple tasks and priorities. You could even share a specific instance where your organisational skills led to a successful outcome.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and expectations for the role. This shows that you’re engaged and serious about finding the right fit for both you and EMCOR UK.
