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- Tasks: Coordinate technical delivery and maintenance activities to ensure customer satisfaction.
- Company: EMCOR UK transforms facilities management with innovation and a people-first approach.
- Benefits: Enjoy 25 days holiday, health cash plan, gym discounts, and paid volunteering days.
- Why this job: Join a diverse team focused on creating better workplaces and making a positive impact.
- Qualifications: Strong communication skills and knowledge of facilities management are essential.
- Other info: Entry-level position with extensive learning and development opportunities.
The predicted salary is between 25000 - 30000 £ per year.
EMCOR UK Hertfordshire, England, United Kingdom
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EMCOR UK Hertfordshire, England, United Kingdom
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Join to apply for the Technical Delivery Co-Ordinator role at EMCOR UK
Duties/Responsibilities
Duties/Responsibilities
Location: Stevenage, may be some travel to other sites if business requires
Salary: £30,000 – £36,000 per annum (depending on experience) + Overtime
Working Hours: Monday to Friday, 08:00 am – 17:00 pm
Benefits: 25 days holidays + Bank holidays, Health Cash Plan, Discount Shopping, Gym, Days Out, Learning & Development opportunities, Paid Volunteering Days, plus many more.
About EMCOR UK
At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, \”One Data World,\” we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.
Job Purpose
To support the Technical Delivery and Civil/Fabric team with the coordination of self-delivery, general request and preventative maintenance activities ensuring clear lines of communication through client liaison to ensure customer satisfaction
What you\’ll do
- Exhibit EMCOR UK Company Values and Client Life Saving Rule principles
- Management of the MS Teams EMCOR GEMBA actions, including updates to the task tracker, EAM work order creation and technician assignment
- Ensure GEMBA personnel are scheduled a minimum three months in advance and items to facilitate successful GEMBA’s are maintained at minimum level
- Effective planning considering aspects such as lead times to ensure works are performed at the earliest opportunity avoiding all tasks from going overdue
- You be required to liaise with Lab/space occupiers/managers to coordinate access to these areas as part of the work scheduling process.
- Have the knowledge to know the labour resource required to complete the relevant work order.
- For any work orders that are to be placed ‘on hold’ ensure that these are managed through to completion in line with SLAs and KPIs
- Maintain Technical Delivery trackers and direct communicating lines with customers as and when required to ensure they are provided with clear and accurate updates at all times to ensure customer satisfaction
- Support with generation of business required change controls
- Support the Technical Delivery & Civil/Fabric team with quote creation, stock replenishment, order request submission and GRN of received goods and services
- Timely submission of metric mitigation
- Work generation and scoping of self-delivery opportunities providing cost effective value for money solutioning to our client
- Provide support with management monitoring of work activity as a percentage of work undertaken per month and area occupancy condition
- Assist in activities in support of the Area Standards program
- Ownership and management of stock holding and standards within on site satellite store
- To perform any other reasonable duties required by the Technical Delivery Manager and/or Account
Person Specification
Who You\’ll Be
- Good interpersonal skills – proficient communication skills, both written & verbal with demonstrated ability
- Working knowledge of CAFM systems and building operations, awareness of facilities disciplines to allow effective allocation of work order.
- High calibre IT skills and presentation capability.
- High Level of understanding of customer service excellence and the ability to deliver quality service
- Ability to plan and organise in a timely manner, prioritising workloads effectively
- Drive and determination by accepting challenges and striving towards departmental, personal & company goals & Objectives
- Reliable and resilient under pressure, accepting responsibility and taking ownership & Accountability Desirable
- Working within a facilities management environment
At EMCOR UK, we embrace and celebrate diversity in all its forms.
We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.
We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.
Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.
Join us in building a better world at work.
Benefits
Benefits:
- Industry leading maternity & paternity policies
- Refer a friend scheme – worth £500 per referral
- GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
- Extensive learning & development opportunities, including opportunities for progression
- Discount shopping, gym, mobile, family activities, insurance, dining experiences, car leasing and breakdown cover
- Bike To Work Scheme
- Health cash plan – Benefits covered include optical, physiotherapy and a health & wellbeing
- Dental scheme
- Access to health assessments
- Employee Assistance Programme – Offering guidance and advice on Personal, Health, Legal and Financial queries
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Other
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Industries
Facilities Services
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Technical Delivery Co-Ordinator employer: EMCOR UK
Contact Detail:
EMCOR UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Delivery Co-Ordinator
✨Tip Number 1
Familiarise yourself with EMCOR UK's values and mission. Understanding their commitment to creating a better world at work will help you align your responses during interviews and demonstrate that you're a good cultural fit.
✨Tip Number 2
Brush up on your knowledge of CAFM systems and facilities management. Being able to discuss these topics confidently will show your potential employer that you have the technical understanding necessary for the role.
✨Tip Number 3
Network with current or former employees of EMCOR UK. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare specific examples of how you've demonstrated strong interpersonal skills and customer service excellence in previous roles. This will help you illustrate your ability to meet the demands of the Technical Delivery Co-Ordinator position.
We think you need these skills to ace Technical Delivery Co-Ordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Technical Delivery Co-Ordinator position. Understand the key responsibilities and required skills, such as communication, planning, and knowledge of CAFM systems.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your interpersonal skills, IT capabilities, and any previous experience in facilities management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your values align with EMCOR UK's mission to create a better world at work and provide specific examples of how you can contribute.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at EMCOR UK
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Technical Delivery Co-Ordinator. Be prepared to discuss how your skills and experiences align with these duties, especially in areas like communication, planning, and customer service.
✨Showcase Your IT Skills
Since high calibre IT skills are essential for this role, be ready to discuss your experience with CAFM systems and any relevant software. You might even want to prepare examples of how you've used technology to improve processes or solve problems in previous roles.
✨Demonstrate Customer Service Excellence
EMCOR UK values customer satisfaction highly. Prepare to share specific examples of how you've delivered quality service in the past, particularly in challenging situations. Highlight your ability to communicate effectively and manage client expectations.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Think of scenarios where you had to prioritise tasks or manage multiple projects simultaneously. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
