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- Tasks: Be the friendly face of our company, welcoming visitors and managing queries.
- Company: Join EMCOR UK, a leader in innovative facilities management.
- Benefits: Enjoy health plans, discounts, gym access, and paid volunteering days.
- Why this job: Make a positive impact while developing your customer service skills.
- Qualifications: Customer service experience and great communication skills are essential.
- Other info: Diverse and inclusive workplace with opportunities for growth.
The predicted salary is between 20500 - 24570 £ per year.
Location: British Sugar, 1 Samson Place, London Rd, Peterborough, PE7 8QJ
Salary: £24,570 per annum
Working Hours: Monday - Friday 9:00am - 17:00pm
Contract Type: 2 Month Fixed Term Contract
Benefits: Health Cash Plan, Discount Shopping, Gym, Days Out, Learning & Development opportunities, Paid Volunteering Days, plus many more.
About the role:
To provide a professional and dedicated reception service, representing the customer as the first point of contact for all users of the building.
What you’ll do:
- Meet & greet all building users and visitors in a warm, prompt, and professional manner.
- To always project a professional and positive image to both internal and external customers.
- Develop and maintain excellent relationships with all customers and end users.
- Handling queries and complaints via phone, email and general correspondence.
- Understand customer core business offering.
- Maintaining safety and hygiene standards of the reception area.
- To operate a clear desk policy and be responsible for general tidiness and housekeeping within the reception area, ensure the area and its amenities are well presented, clean and well always stocked.
- Maintain visitor records to ensure accurate management information is available on request, including number of visitors to the building, department, and host details.
- Ensure all visitors to the building are made aware of the security and evacuation procedures.
- To carry out as requested any other office duties, which are normal custom and practices.
- Ability to provide general information about the premises and surrounding areas, taxi booking, nearby public transport, car parking, restaurants etc.
- Managing security and telecommunications systems.
- To comply with instructions relating to security and confidentiality.
- Handling of incoming & outgoing deliveries.
Who you’ll be:
- Previous working experience in a customer service environment is essential.
- Articulate and possess good interpersonal and communication skills.
- Experience of visitor management, telephone, and helpdesk systems is beneficial but not essential.
- Able to work independently and as part of a team.
- Able to organise and prioritise workload.
- Proficient at using computers.
- Excellent people skills, including good listening skills and behavioural awareness with ability to build effective working relationships.
At EMCOR UK, we embrace and celebrate diversity in all its forms. We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving. We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.
Receptionist in Surbiton employer: EMCOR UK
Contact Detail:
EMCOR UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Surbiton
✨Tip Number 1
First things first, make sure you know the company inside out. Research EMCOR UK and their values, especially their focus on creating a better world at work. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
When you get to the interview, don’t just sit there waiting for questions. Be proactive! Prepare some thoughtful questions about the role and the company culture. This shows you’re engaged and ready to contribute to their mission.
✨Tip Number 3
Dress the part! As a receptionist, you'll be the face of the company. Make sure you present yourself professionally. A smart outfit can boost your confidence and leave a great first impression on your interviewers.
✨Tip Number 4
Finally, don’t forget to follow up after your interview. A quick thank-you email reiterating your interest in the role can set you apart from other candidates. Plus, it’s a nice touch that shows you appreciate their time!
We think you need these skills to ace Receptionist in Surbiton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Receptionist role. Highlight any customer service experience and communication skills, as these are key for us at EMCOR UK.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how you can contribute to creating a better world at work. Keep it professional but let your personality show!
Showcase Your People Skills: In your application, emphasise your ability to build relationships and communicate effectively. We value excellent people skills, so share examples of how you've successfully interacted with customers or colleagues in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at EMCOR UK
✨Know the Company Inside Out
Before your interview, take some time to research EMCOR UK. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Practice Your People Skills
As a receptionist, you'll be the first point of contact for visitors. Practice your greeting and how you would handle various scenarios, like dealing with complaints or queries. Role-playing with a friend can help you feel more confident and prepared.
✨Dress the Part
First impressions matter! Make sure to dress professionally and appropriately for the role. A smart outfit will help you project the positive image that EMCOR UK values in their reception service.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the role, team dynamics, or company culture. This shows you're engaged and eager to learn more about your potential workplace.
