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- Tasks: Provide first-line support, manage queries, and coordinate service delivery for customers.
- Company: Join EMCOR UK, a leader in innovative facilities management.
- Benefits: Enjoy 25 days holiday, gym discounts, and extensive learning opportunities.
- Why this job: Make a real impact by enhancing workplace experiences and supporting sustainability.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Diverse and inclusive workplace with excellent career progression opportunities.
The predicted salary is between 22888 - 28288 £ per year.
Location: Eastleigh, SO53 3YE
Salary: £28,288 per annum + Overtime
Hours: Monday to Friday - 08:00 am to 17:00 pm
Benefits: 25 days holidays + Bank holidays - Discount Shopping, Gym, Days Out, Extensive Learning & Development opportunities - including opportunities for progression, Company Pension Scheme, Company Sick Pay.
About EMCOR UK:
At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to "create a better world at work". Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future.
About the role:
This role provides first-line support for internal and external customers, managing queries, complaints, and coordinating service delivery. It involves overseeing job scheduling, compliance with SLA/KPI requirements, and maintaining accurate records through platforms like CAFM and JDE. Additionally, the position ensures effective communication, administrative support, and continuous monitoring of service standards to maintain contractual and health & safety compliance.
What you’ll do:
- Act as the first point of contact for customers and contractors.
- Handle queries and complaints with strong listening and problem-solving skills.
- Manage client platforms, ensuring fault logs and jobs are resolved promptly.
- Coordinate engineers, communicate schedules, and update customers.
- Prepare complete job packs for billing and process jobs in JDE for invoicing.
- Monitor compliance with SLA/KPIs and escalate issues when needed.
- Raise purchase orders and administer PPMs and reactive works.
- Schedule faults, liaise with subcontractors, and track job progress.
- Support new service contract setup and maintain accurate records.
- Assist with service monitoring, reporting, and continuous improvement.
- Ensure health & safety compliance and attend management meetings.
- Maintain filing systems, contractor registers, and stationery supplies.
Who you’ll be:
- Experienced in help desk or call centre environments, with strong customer service skills.
- Confident in coordinating services and working with contractors and suppliers.
- Knowledgeable about compliance, SLAs, and service standards.
- Skilled in handling complaints calmly and professionally.
- Highly organised, able to prioritise and work under pressure.
- Proficient in Microsoft Office and accurate data entry, with good numeracy skills.
- Excellent communicator with a clear telephone manner and strong written English.
- A team player who can also work independently, with initiative and attention to detail.
- Enthusiastic, adaptable, and committed to delivering outstanding service.
- Minimum GCSE passes (or equivalent) and prior customer service or industry experience.
EMCOR UK benefits:
- Holiday Buy Scheme - up to 5 days a year
- 25 days holiday plus bank holidays
- Industry leading Maternity & Paternity Policies
- Refer a Friend scheme – worth £500 per referral
- GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
- Extensive Learning & Development opportunities, including opportunities for progression.
- Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.
- Bike To Work Scheme
- Paid volunteering and charity days
- Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing.
- Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries
At EMCOR UK, we embrace and celebrate diversity in all its forms. We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving. We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices. Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed. Join us in building a better world at work.
Help Desk Coordinator - Siemens in Surbiton employer: EMCOR UK
Contact Detail:
EMCOR UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help Desk Coordinator - Siemens in Surbiton
✨Tip Number 1
Get to know the company! Research EMCOR UK and their values. When you understand their mission to create a better world at work, you can tailor your conversations to show how you fit into that vision.
✨Tip Number 2
Practice your communication skills! As a Help Desk Coordinator, you'll be the first point of contact for customers. Role-play common scenarios with a friend to boost your confidence in handling queries and complaints.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed schedules or coordinated services in the past. This will demonstrate your ability to handle the job's demands effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining the EMCOR UK team.
We think you need these skills to ace Help Desk Coordinator - Siemens in Surbiton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Help Desk Coordinator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you fit into our vision of creating a better world at work!
Show Off Your Communication Skills: Since this role involves a lot of communication, be sure to demonstrate your strong written English in your application. Use clear and concise language, and don’t forget to proofread for any typos or errors. We love attention to detail!
Highlight Your Problem-Solving Abilities: In your application, share examples of how you've handled queries or complaints in the past. We’re looking for someone who can stay calm under pressure and resolve issues effectively, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at EMCOR UK
✨Know the Company Inside Out
Before your interview, take some time to research EMCOR UK. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Showcase Your Customer Service Skills
As a Help Desk Coordinator, strong customer service skills are crucial. Prepare examples from your past experiences where you successfully handled queries or complaints. Highlight your problem-solving abilities and how you maintained professionalism under pressure.
✨Familiarise Yourself with Compliance and SLAs
Since the role involves monitoring compliance with SLA/KPIs, brush up on what these terms mean and how they apply in a help desk environment. Be ready to discuss how you’ve ensured compliance in previous roles or how you would approach it in this position.
✨Prepare Questions for Your Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This shows that you’re proactive and genuinely interested in contributing to the company’s goals.
