At a Glance
- Tasks: Supervise and deliver essential soft services like cleaning, catering, and waste management.
- Company: Join EMCOR UK, a leader in Facilities Management with a focus on diversity and inclusion.
- Benefits: Enjoy 25 days holiday, flexible benefits, and extensive learning opportunities.
- Other info: Embrace a culture of diversity and growth with excellent career progression.
- Why this job: Make a real impact while leading a dynamic team in a supportive environment.
- Qualifications: Previous supervisory experience in facilities or cleaning is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Soft Services Lead – Role Overview
Responsible for overseeing and delivering all soft Facilities Management (FM) Services across one or more sites.
Services include cleaning, catering, waste management, landscaping, pest control, porterage, visitor support and reception services.
Responsibilities
- Service Delivery Management
- People Management
- Supply Chain and Contractor Management
- Health, Safety & Compliance
- Stakeholder Management
- Sustainability & Environmental Initiatives
- Support to the wider Site Facilities Management Team
What you will do
You will provide supervision and guidance to the Site Facilities Team, consisting of Cleaning Operatives, Facilities Assistants, Hospitality Assistants and Reception Assistants.
Qualifications
- Previous experience of workplace or commercial cleaning at a supervisory level or above is advantageous
- Strong organisational and time‑management skills
- Experience providing good customer service
- Methodical and meticulous approach to work
- Able to read and speak English to ensure safe working practices are followed
- Strong communication and teamwork abilities
- Ability to work independently and use initiative
Education and Experience
- Previous experience in facilities, maintenance, or a similar role (preferred)
- Relevant certifications (e. g. BICSc, Health & Safety) are a plus
- Working Conditions
May involve physical and repetitive tasks (lifting, moving equipment). Combination of indoor and occasional outdoor work.
- Key Competencies
- Problem‑solving
- Attention to detail
- Reliability and flexibility
- Customer service mindset
Benefits
- 25 days holidays + bank holidays
- Holiday Buy Scheme – up to 5 days a year
- Industry‑leading maternity and paternity policies
- Refer a friend scheme – £500 per referral
- GEMS – internal recognition scheme with Amazon and retail/dining vouchers
- Extensive learning and development opportunities, including progression pathways
- Flex benefits: discount shopping, gym, mobile, family activities, insurance, dining experience, car leasing and breakdown cover
- Bike to work scheme
- Paid volunteering and charity days
- Medicash – health cash plan covering dental, optical, physiotherapy and well‑being
- Employee Assistance Programme providing guidance and advice on personal, health, legal and financial queries
- Diversity and Inclusion
At EMCOR UK, we embrace and celebrate diversity in all its forms.
We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique.
We are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.
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Soft Services Supervisor employer: EMCOR UK
At EMCOR UK, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. Located in Barnsley, our Finance Assistant role comes with competitive benefits including 25 days holiday, health cash plans, and extensive learning opportunities, ensuring that you can grow both personally and professionally while contributing to our mission of creating a better world at work.
StudySmarter Expert Advice🤫
We think this is how you could land Soft Services Supervisor
✨Join Local Community Boards
Get involved in local community boards or forums related to janitorial services. You'll find job postings and connect with businesses in your area, which can really bolster your chances of landing that full-time gig at places like EMCOR UK.
✨Network with Industry Pros
Don't underestimate the power of networking! Attend industry-specific events or workshops in your locality. Chatting with people already in the field can lead you to hidden job opportunities that might not even be advertised yet.
✨Show Off Your Skills
Consider creating a simple portfolio that outlines your experience and specific skills in janitorial services. You can showcase before-and-after photos of your work or even testimonials from past employers. This can help you stand out when applying at places like EMCOR UK.
✨Apply Directly and Keep it Local
When you see a full-time position that sparks your interest, don’t just apply online. If you can, walk into the company, like EMCOR UK, with a smile and express your eagerness to contribute. Nothing beats meeting face-to-face and making that personal connection!
We think you need these skills to ace Soft Services Supervisor
Some tips for your application 🫡
Highlight Relevant Experience:When showcasing your experience, focus on any previous roles in janitorial or cleaning services. Include specifics like the types of environments you've worked in – be it offices, schools, or hospitals – and mention any cleaning techniques or equipment you're familiar with. This will show EMCOR UK that you’ve got the practical skills needed for the job!
Certifications Matter:If you have any certifications related to cleaning, health and safety, or equipment handling, make sure to include them in your CV. These can really set you apart from other candidates and demonstrate your commitment to quality and safety in your approach, which is crucial in the janitorial industry.
Tailor Your Cover Letter:Your cover letter should explain why you’re interested in working with EMCOR UK specifically. Talk about what excites you about the role and how you align with their values. Maybe you love maintaining cleanliness and creating a welcoming environment; let that shine through!
Get Your Availability Clear:Since this is a full-time position, be sure to mention your availability at the beginning of your application. EMCOR UK will want to know that you can commit to the hours required, so throwing in your ideal working times can help ease any worry about schedule conflicts!
How to prepare for a job interview at EMCOR UK
✨Know Your Cleaning Techniques
Brush up on various cleaning techniques and equipment you're familiar with. Be ready to highlight specific experiences where you've tackled challenging cleaning situations. This could give the hiring team at EMCOR UK a glimpse of your hands-on skills!
✨Safety First!
Make sure you're up-to-date on health and safety regulations relevant to janitorial work. We can expect some questions about how you handle hazardous materials or ensure hygiene—demonstrating knowledge here shows you're serious about your job and safety at EMCOR UK.
✨Flexibility is Key
As this is a full-time role, be prepared to discuss your flexibility regarding shifts and potential overtime. Employers love to see candidates who are adaptable to changing schedules, so share experiences that highlight your commitment and reliability.
✨Present Your Experience!
If you have a portfolio or references from previous jobs in cleaning services, bring them along or have them ready to share. This can strengthen your case at EMCOR UK, showcasing your work ethic and the quality of your previous roles in janitorial services.
