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- Tasks: Supervise a security team to ensure safety and excellent customer service.
- Company: Join EMCOR UK, a leader in innovative facilities management.
- Benefits: Enjoy competitive perks like holiday buy scheme, health plans, and learning opportunities.
- Why this job: Make a real difference in creating safe environments while developing your career.
- Qualifications: SIA licences, customer service experience, and strong communication skills required.
- Other info: Diverse and inclusive workplace with great growth potential.
The predicted salary is between 36000 - 60000 £ per year.
To supervise a professional security officer team, which carry out daily tasks as specified to create a safe and secure working environment for all visitors and staff, whilst always ensuring good customer service is provided.
Responsibilities:
- Display excellent situational awareness and problem solving ability.
- Comply with and demonstrate a positive commitment to a high level of customer service, professional presentation, and confidentiality throughout the course of employment.
- Facilitate access/egress to the client's estate whilst maintaining a high level of client facing and customer service skills.
- Be aware of protest and demonstration activity and respond/escalate as appropriate.
- Assist staff, guests, contractors, and public bodies regarding the passing of information, giving direction or responding to queries in a professional manner.
- Be fully conversant with all client/EMCOR UK procedures and policies and train team on them.
- Assist as required during major incidents.
- Maintain accurate records/logs and submit reports as instructed; review quality of incident reports written by team before submission.
- Ensure that client confidentiality is always respected.
- Always display your SIA licence whilst on duty.
- Positively participate in any staff welfare or development programmes and engage in mandatory training.
- Use communication tools (radio/phones) in a confident and clear manner.
- Provide guidance and direction to security team as required.
- Attend client meetings as requested.
- Act with integrity at all times.
- Carry out any other reasonable request as required.
Qualifications:
- Clearance to BS7858
- SIA Licence - Security Guard (SG)
- SIA Licence - Door Supervisor (DS)
- SIA Licence - CCTV
- First aid qualification
- Customer service experience
- Written and verbal communication skills required to meet deliverables of role
- Proficient in the use of IT packages including Microsoft
- Previous experience working within a manufacturing/industrial security environment is desired
- Experience of supervising teams is desired
Benefits:
- Employee Assistance Programme – Offering guidance and advice on Personal, Health, Legal and Financial queries.
- Holiday Buy Scheme – up to 5 days a year.
- Industry leading Maternity & Paternity Policies.
- Refer a Friend scheme – worth £500 per referral.
- GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining.
- Extensive Learning & Development opportunities, including opportunities for progression.
- Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.
- Bike To Work Scheme.
- Paid volunteering and charity days.
- Medicash – Health cash plan – Benefits covered include dental, optical, physiotherapy and health & wellbeing.
Security Supervisor employer: EMCOR UK
Contact Detail:
EMCOR UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the security industry and let them know you're on the lookout for a Security Supervisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your situational awareness and problem-solving skills. Think of real-life scenarios where you've had to handle tricky situations, as these will come in handy when discussing your experience with potential employers.
✨Tip Number 3
Show off your customer service skills during interviews! Remember, as a Security Supervisor, you'll need to maintain a high level of professionalism while ensuring safety. Share examples of how you've provided excellent service in past roles.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search and genuinely interested in joining our team.
We think you need these skills to ace Security Supervisor
Some tips for your application 🫡
Show Off Your Customer Service Skills: Since this role is all about creating a safe and secure environment while providing top-notch customer service, make sure to highlight your experience in this area. Share specific examples of how you've gone above and beyond for customers in previous roles.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your qualifications and experiences, making it easy for us to see why you’d be a great fit for the Security Supervisor role.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention specific responsibilities from the role overview that resonate with your experience to show us you’re the right person for the job.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at EMCOR UK
✨Know Your Security Basics
Make sure you brush up on your security protocols and procedures. Familiarise yourself with the SIA licensing requirements and any relevant legislation. This will show that you're not just qualified, but also genuinely interested in the role.
✨Demonstrate Customer Service Skills
Since this role emphasises customer service, prepare examples of how you've handled difficult situations with clients or guests in the past. Highlight your ability to remain calm under pressure and provide excellent service, even in challenging circumstances.
✨Showcase Leadership Experience
As a Security Supervisor, you'll be leading a team. Be ready to discuss your previous experience in supervising teams, including how you motivated them and dealt with conflicts. Use specific examples to illustrate your leadership style and effectiveness.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your situational awareness and problem-solving skills. Think about potential incidents you might face in this role and how you would handle them. Practising these scenarios can help you respond confidently during the interview.