At a Glance
- Tasks: Lead and manage soft facilities services, ensuring high standards and a pleasant environment.
- Company: Join EMCOR UK, a leader in innovative facilities management.
- Benefits: Enjoy 25 days holiday, health cash plan, gym discounts, and paid volunteering days.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact by enhancing workplace experiences and promoting sustainability.
- Qualifications: Experience in cleaning supervision and strong organisational skills are preferred.
The predicted salary is between 52882 - 52882 £ per year.
Location: Scarborough, Yorkshire
Salary: Competitive
Working hours: 0800 - 1700 Monday to Friday
Contract Type: Permanent Full Time
Benefits: 25 days holidays + Bank holidays, Health Cash Plan, Discount Shopping, Gym, Days Out, Learning & Development opportunities, Paid Volunteering Days, plus many more.
About EMCOR UK: At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future.
Role Overview: The Soft Services Lead is responsible for overseeing and delivering all soft Facilities Management (FM) Services across one or more sites, depending on location. Services typically include cleaning, catering, waste management, landscaping, pest control, porterage, visitor support and reception services. The role ensures the delivery of consistent high service standards, compliance, cost efficiency, and a safe, tidy and pleasant environment for our client’s staff, contractors and site visitors.
About the role: What you will do:
- Service Delivery Management
- People Management
- Supply Chain and Contractor Management
- Health, Safety & Compliance
- Stakeholder Management
- Sustainability & Environmental Initiatives
- Support to the wider Site Facilities Management Team.
You will provide supervision and guidance to the Site Facilities Team, consisting of:
- Cleaning Operatives
- Facilities Assistants
- Hospitality Assistants
- Reception Assistants
What you will need: Skills and Qualifications:
- Previous experience of workplace or commercial cleaning, at a supervisory level or above would be an advantage
- Strong organizational and time-management skills
- Experience of providing good customer service
- Methodical and meticulous approach to work
- Be able to read and speak English to ensure safe working practices are followed
- Strong communication and teamwork abilities
- Ability to work independently and use initiative
Education and Experience:
- Previous experience in facilities, maintenance, or a similar role (preferred)
- Relevant certifications (e.g., BICSc, Health & Safety) are a plus
Working Conditions:
- May involve physical and repetitive tasks (lifting, moving equipment)
- Combination of indoor and occasional outdoor work
Key Competencies:
- Problem-solving
- Attention to detail
- Reliability and flexibility
- Customer service mindset
EMCOR UK benefits:
- 25 Days holidays + Bank holidays
- Holiday Buy Scheme - up to 5 days a year
- Industry leading Maternity & Paternity Policies
- Refer a Friend scheme – worth £500 per referral
- GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
- Extensive Learning & Development opportunities, including opportunities for progression.
- Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.
- Bike To Work Scheme
- Paid volunteering and charity days
- Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing.
- Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.
At EMCOR UK, we embrace and celebrate diversity in all its forms. We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving. We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices. Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.
Soft Services Lead: Facilities & Team Leadership in Scarborough employer: EMCOR UK
At EMCOR UK, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. Located in Barnsley, our Finance Assistant role comes with competitive benefits including 25 days holiday, health cash plans, and extensive learning opportunities, ensuring that you can grow both personally and professionally while contributing to our mission of creating a better world at work.
