Performance Co-Ordinator

Overview

At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to \”create a better world at work\”. Using our unique insight platform, \”One Data World,\” we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers\’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.

Job Purpose

Reporting to the Performance Manager the Performance Co-ordinator will be responsible for analysing data within systems to monitor and improve performance. They will monitor performance delivery and contract compliance of the account (including but not limited to Agility, Intelex, One Data World). Working with Operational teams, they will manage performance, drive improvement and ensure data quality and accuracy in reporting. They will provide timely and effective management information reporting & systems support to the Performance Manager.

Responsibilities

• Oversee the generation of all planned and reactive maintenance and cleaning tasks in line with business requirements
• Provide governance and guidance to Operational teams to ensure activities are completed in accordance with contractual KPI\’s and SLA\’s
• Support the Performance Manager in preparation and submission of data to Key Stakeholders both internally and Client facing
• Review Performance data across the account identifying opportunities for improvement and streamlining activities
• Regularly engage with Operational teams to review performance, highlight key focus areas and collaboratively mitigate any issues
• Review Performance data to ensure its accurate and robust, taking corrective actions as required
• Act as a trouble shooter for all system issues and act as the point of contact and liaison with the Operational teams
• Organise all related meetings and activities to maintain and develop collaborative business relationships with the Operational teams
• Provide reporting and analysis information and transferring of knowledge to various areas of the business to aid decision making / improve performance
• Respond to related queries from internal as well as external clients ensuring a high level of customer satisfaction
• Demonstrated interpersonal and communication skills, along with good presentation skills and the ability to guide others in the use of technology solutions
• Demonstrated organisational and time management skills, including the ability to manage competing priorities, monitor and co-ordinate a range of prescribed processes, to achieve tight deadlines and desired outcomes with due regard to accuracy
• Strong IT skills with a good working knowledge of Microsoft Office
• Proven ability to provide a high standard of support in operational reporting principles, including the ability to interrogate systems and processes and to proactively resolve problems
• Prioritisation and planning is a key feature of this role, and the role requires that the individual should be able to manage their time to provide successful outcomes
• Attention to detail and accuracy is critical along with a strong problem solving and analytical mindset
• Demonstrated ability to contribute as a member of a team to achieve positive outcomes and provide quality service
• A patient and \”customer first\” manner essential for this role, and being prepared to go the extra mile to complete the task on time, and to high standard
• A proactive and \”can do\” approach is key to the successful outcome for this role

Other factors

• This role is 40 hours a week (Flexible / Birmingham based)
• Travel to various UK sites may be required

Benefits

• Industry leading maternity & paternity policies
• Refer a friend scheme – worth £500 per referral
• GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
• Extensive learning & development opportunities, including opportunities for progression
• Discount shopping, gym, mobile, family activities, insurance, dining experiences, car leasing and breakdown cover
• Bike To Work Scheme
• Health cash plan – Benefits covered include optical, physiotherapy and a health & wellbeing
• Dental scheme
• Access to health assessments
• Employee Assistance Programme – Offering guidance and advice on Personal, Health, Legal and Financial queries
• 25 days holidays + Bank holidays

At EMCOR UK, we embrace and celebrate diversity in all its forms. We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving. We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices. Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed. Join us in building a better world at work.