At a Glance
- Tasks: Manage work orders, answer queries, and liaise with teams for timely service.
- Company: Join EMCOR UK, a leader in innovative facilities management.
- Benefits: Enjoy 25 days holiday, flexible benefits, and extensive learning opportunities.
- Other info: Diverse and inclusive culture that values every voice and offers growth opportunities.
- Why this job: Make a real impact by enhancing workplace experiences and customer satisfaction.
- Qualifications: Experience in facilities management preferred; strong communication and organisational skills required.
The predicted salary is between 30000 - 40000 £ per year.
At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to "create a better world at work". Using our unique insight platform, "One Data World," we harness data‑driven intelligence to make informed decisions, adapting our services to meet our customers' evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future.
Role overview: To be a point of contact for customers, EMCOR UK employees and third‑party suppliers for placing work order requests. The role includes answering queries, logging requests and liaising with the relevant stakeholders to ensure works are completed in a timely manner and are provided with excellent customer service.
What you'll do:
- Work order management: Answer telephone calls from the customer in a polite and friendly manner, answering queries, taking relevant information and raising jobs.
- Booking operatives on site following the access process.
- Liaise with subcontractors and operatives to schedule appointments/repairs.
- Ensure those completing work orders have the correct information required to complete the job.
- Prioritise emergency works.
- Build positive relationships with the wider team.
- Effectively administer the CAFM system in relation to PPM and reactive maintenance on the contract as well as new works requests.
- Adhere to account document management processes and ensure all compliance paperwork is stored correctly.
- Drive operational excellence across the portfolio and meet/exceed expectations.
- Answer queries promptly and respectfully.
- Ensure data is updated on a regular basis.
- Administrative duties.
- Ensure that any reported breakdowns and tasking requests are recorded correctly.
- Maintain clear and effective lines of communication with facility staff and end user community.
- Ensure that our client receives excellent customer service.
- Undertake customer satisfaction questionnaires of completed works and record the feedback.
- Where the feedback is negative, forward to the appropriate Manager for further action.
Qualifications:
- Practical experience in an FM operational environment is preferable.
- Candidate must be computer literate.
- The ability to communicate effectively and build relationships at all levels.
- Personable, approachable, flexible attitude and a good collaborator.
- Highly organised.
- Calm under pressure and able to multi‑task effectively.
At EMCOR UK, we embrace and celebrate diversity in all its forms. We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem‑solving. We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices. Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.
Benefits:
- 25 Days holidays + Bank holidays
- Holiday Buy Scheme - up to 5 days a year
- Industry leading Maternity & Paternity Policies
- Refer a Friend scheme - worth £500 per referral
- GEMS - Internal recognition scheme with vouchers for Amazon and retail/dining
- Extensive Learning & Development opportunities, including opportunities for progression.
- Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.
- Bike To Work Scheme
- Paid volunteering and charity days
- Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.
Facilities Helpdesk & Scheduling Coordinator in Paignton employer: EMCOR UK
At EMCOR UK, we pride ourselves on being an exceptional employer, offering a dynamic work culture that prioritises collaboration and innovation. Our commitment to employee growth is evident through extensive learning and development opportunities, alongside a comprehensive benefits package that includes generous holiday allowances and flexible perks. Join us in creating a better world at work, where your contributions are valued and every voice is heard.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Helpdesk & Scheduling Coordinator in Paignton
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on EMCOR UK. Check out their website and social media to understand their values and how they operate. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to facilities management and customer service. Think about your past experiences and how they align with the role. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to demonstrate your ability to communicate effectively. Use clear examples of how you've built relationships in previous roles, especially in high-pressure situations. This is key for a role that involves liaising with customers and stakeholders.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it gives you a chance to reiterate why you’d be a great fit for the Facilities Helpdesk & Scheduling Coordinator role.
We think you need these skills to ace Facilities Helpdesk & Scheduling Coordinator in Paignton
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how your unique experiences make you a great fit for our team.
Tailor Your Application:Make sure to tailor your application to the Facilities Helpdesk & Scheduling Coordinator role. Highlight relevant experience and skills that align with the job description, especially your ability to manage work orders and provide excellent customer service.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that make it easy for us to see why you’d be a great addition to our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining EMCOR UK!
How to prepare for a job interview at EMCOR UK
✨Know the Company Inside Out
Before your interview, take some time to research EMCOR UK. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company and its goals.
✨Showcase Your Communication Skills
As a Facilities Helpdesk & Scheduling Coordinator, effective communication is key. Prepare examples of how you've successfully managed customer queries or built relationships in previous roles. Be ready to demonstrate your ability to communicate clearly and politely during the interview.
✨Highlight Your Organisational Skills
This role requires a high level of organisation and the ability to multitask. Think of specific instances where you've juggled multiple responsibilities or managed a busy schedule. Share these examples to illustrate your capability to handle the demands of the position.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, or company culture. This shows that you're not just interested in the job, but also in how you can contribute to and grow within the company.
