Facilities Assistant - Norwich

Salary: £33,280 per annum

Working Hours: Monday to Friday 8:00 to 17:00

Contract Type: Permanent Full Time

Location: Norwich

About EMCOR UK: We revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day‑to‑day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World", we harness data‑driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance.

Role Overview: This role will be responsible for supporting the day‑to‑day management of the client space across 2 floors of a multi‑tenant building located on a business park. The daily activities will include liaising with the client on‑site to ensure all services are being delivered and any enquiries are taken care of, managing subcontractors, liaising with the landlord on‑site team and taking care of porterage, ensuring kitchen hubs and workspaces are clean and tidy and delivering consumables across the floors.

What You’ll Do:

• Maintain records of the activities and report on any issues that may impact on SLA’s ahead of target.
• Support the technical team in general maintenance works as and when required.
• Acquire sufficient training to ensure knowledge of the systems required to facilitate the position.
• Escalate any and all feedback for quick resolution.
• Communicate effectively with all colleagues to prioritise work, encourage excellent feedback and formulate minutes of meetings between contractors.
• Manage day‑to‑day inventory and stock control.
• Control all stock from goods inwards to dispatch.
• Maintain and control stock levels.
• Source material and tooling for all related technical jobs.
• Process orders and delivery of spare parts, components and lab equipment.
• Distribute parts to technicians.
• Load and unload deliveries.
• Source, develop and maintain relationships with suppliers and subcontractors.
• Adhere to all EFS and client processes for laboratory conditions.
• Contribute to the smooth running of the laboratories by carrying out a range of non‑project procedures.
• Ensure maximum stock levels at all times; reduce time due to lack of available stock.
• Paint interior and exterior of areas as directed.
• Repair damage to walls, fill in small cracks/hole, repair wallpaper.
• Carry out any ad‑hoc maintenance requests.
• Ensure that clients are subjected to minimum disruptions whilst work is carried out.
• Assess porterage jobs and complete relevant H&S risk assessments, ensuring all staff undertaking the task are appropriately briefed and aware of their responsibilities.
• Sort, deliver and collect post across site as directed by the Site Manager.
• Move office furniture and equipment, ensuring compliance with manual handling, risk assessments and method statements.
• Move stores and equipment, ensuring compliance with manual handling, risk assessments, method statements and client‑specific access permits and equipment‑move procedures.
• Reconfigure meeting and conference room furniture and equipment as directed.
• Carry out and complete porterage help desk tasks to carry out PPM and reactive tasks as instructed.
• Carry out minor mechanical works and handyman tasks.
• Provide assistance to third parties as and when required.
• Act upon reasonable requests and instructions from Site Supervisor, Contracts Manager and Client.
• Provide assistance on other sites when expected.
• Work reasonable overtime as and when required.

About The Role: Physically able to undertake a number of manual activities on an office and laboratory research and development site. IT literate for spreadsheets, databases and general word applications. Ability to multitask and work alone. Excellent communication skills and the ability to motivate others. Willing to learn new skills and disseminate knowledge to other team members. Understanding of Facilities Management would be desired. Exemplary customer service skills. Calm under pressure. Effective organisational skills.

EMCOR UK Benefits:

• 25 days holiday + Bank holidays.
• Holiday Buy Scheme – up to 5 days a year.
• Industry‑leading maternity & paternity policies.
• Refer a friend scheme – worth £500 per referral.
• GEMS – internal recognition scheme with vouchers for Amazon and retail/dining.
• Extensive learning & development opportunities, including opportunities for progression.
• Access to flex benefits: discount shopping, gym, mobile, family activities, insurance, dining experience, car leasing and breakdown cover.
• Bike to work scheme.
• Paid volunteering and charity days.
• Medicash – health cash plan covering dental, optical, physiotherapy and health & wellbeing.
• Employee assistance programme – guidance and advice on personal, health, legal and financial queries.

Diversity and Inclusion: At EMCOR UK, we embrace and celebrate diversity in all its forms. We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem‑solving. We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.