At a Glance
- Tasks: Be the friendly face of our company, welcoming visitors and managing queries.
- Company: Join EMCOR UK, a leader in innovative facilities management.
- Benefits: Enjoy competitive pay, flexible benefits, and generous holiday schemes.
- Other info: Diverse workplace with opportunities for personal and professional growth.
- Why this job: Make a difference by creating a welcoming environment for everyone.
- Qualifications: Customer service experience and great communication skills are essential.
The predicted salary is between 10 - 15 £ per hour.
Working Hours: There are 2 positions available
- Role 1 - 07.30 - 12.00 - Mon-Fri - 22.5 hr pw
- Role 2 - 11.30 - 16.00 - Mon - Fri - 22.5 hr pw
Location: Newcastle - NE6 2YL
Salary: £12.60ph
Contract Type: Part-time permanent
Role Overview: To provide a professional and dedicated reception service, representing the customer as the first point of contact for all users of the building.
What you’ll do:
- Meet & greet all building users and visitors in a warm, prompt, and professional manner.
- Always project a professional and positive image to both internal and external customers.
- Develop and maintain excellent relationships with all customers and end users.
- Handle queries and complaints via phone, email and general correspondence.
- Understand customer core business offering.
- Maintain safety and hygiene standards of the reception area.
- Operate a clear desk policy and be responsible for general tidiness and housekeeping within the reception area.
- Ensure the area and its amenities are well presented, clean and always stocked.
- Maintain visitor records to ensure accurate management information is available on request.
- Ensure all visitors to the building are made aware of the security and evacuation procedures.
- Carry out any other office duties as requested.
- Provide general information about the premises and surrounding areas, taxi booking, nearby public transport, car parking, restaurants etc.
- Manage security and telecommunications systems.
- Comply with instructions relating to security and confidentiality.
- Handle incoming & outgoing deliveries.
About the role:
- Previous working experience in a customer service environment is essential.
- Articulate and possess good interpersonal and communication skills.
- Able to communicate with staff, colleagues and customers at all levels in both verbal and written form.
- Experience of visitor management, telephone, and helpdesk systems is beneficial but not essential.
- Able to work independently and as part of a team.
- Able to organise and prioritise workload.
- Proficient at using computers.
- Excellent people skills, including good listening skills and behavioural awareness with ability to build effective working relationships.
Benefits:
- 20 Days holidays + Bank holidays
- Holiday Buy Scheme - up to 5 days a year
- Industry leading Maternity & Paternity Policies
- Refer a Friend scheme – worth £500 per referral
- GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
- Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.
- Bike To Work Scheme
- Paid volunteering and charity day
- Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing.
- Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.
At EMCOR UK, we embrace and celebrate diversity in all its forms. We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving. We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.
Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed. Join us in building a better world at work.
Front of House Receptionist in Newcastle upon Tyne employer: EMCOR UK
At EMCOR UK, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and growth. Our Newcastle location provides a vibrant environment where you can thrive, with benefits such as flexible working hours, generous holiday schemes, and access to health and wellness programmes. Join us to be part of a team that values your contributions and empowers you to create a better world at work.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Receptionist in Newcastle upon Tyne
✨Tip Number 1
First things first, make sure you know the company inside out. Research EMCOR UK and their values, especially their focus on creating a better world at work. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
When you get to the interview, don’t just sit there waiting for questions. Be proactive! Prepare some thoughtful questions about the role and the company culture. This shows you’re engaged and ready to contribute to their mission.
✨Tip Number 3
Practice your people skills! As a Front of House Receptionist, you'll be the face of the company. Role-play with a friend or family member to get comfortable with greeting visitors and handling queries. The more relaxed you are, the better you'll come across.
✨Tip Number 4
Finally, don’t forget to follow up after your interview. A quick thank-you email can go a long way in leaving a positive impression. It shows you appreciate the opportunity and are still keen on the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Front of House Receptionist in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our team.
Tailor Your Application:Make sure to tailor your application to the Front of House Receptionist role. Highlight your customer service experience and any relevant skills that match what we’re looking for. This shows us you’ve done your homework!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, especially since this role involves interacting with various people every day.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at EMCOR UK
✨Know the Company Inside Out
Before your interview, take some time to research EMCOR UK. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Practice Your People Skills
As a Front of House Receptionist, you'll be the first point of contact for visitors. Practice your greeting and how you would handle various scenarios, like dealing with complaints or queries. Role-playing with a friend can help you feel more confident and prepared.
✨Dress the Part
First impressions matter! Make sure to dress professionally and appropriately for the interview. A smart appearance reflects your understanding of the role and the importance of representing the company well.
✨Prepare Questions to Ask
Interviews are a two-way street. Prepare thoughtful questions about the role, team dynamics, and company culture. This shows that you're engaged and serious about finding the right fit for both you and EMCOR UK.
