Assistant Facilities Manager in Newcastle upon Tyne

Salary: £35,000pa

Working Hours: Monday – Friday, 08.00 – 17.00

Contract Type: FTC – 12 months

Benefits: 25 days holiday + Bank Holidays, Flex Benefits (EMCOR UK discount scheme), and many more.

About EMCOR UK: At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day‑to‑day operations. Our purpose is to create a better world at work. Using our unique insight platform, "One Data World," we harness data‑driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams while optimising efficiency, meticulously managing every asset, and minimising our impact on the planet. All supported by our commitment to safety, compliance, and assurance, our partnering approach empowers our customers to shape a better future.

Role Overview: To assist the Operations Manager in the operation of site contracts in line with divisional objectives and offer day‑to‑day client facilities management support.

What You'll Do:

• Review and evaluate existing soft & hard services contracts to provide KPI and SLA’s.
• Provide day‑to‑day hard & soft services contract management (cleaning, vending, catering, contractor management, etc.).
• Produce accurate contract performance reports weekly, monthly, and as requested.
• Produce helpdesk‑related reports.
• Communicate to client departments about completed and planned works.
• Provide day‑to‑day FM operational support to the client.
• Client liaison and complaint management.
• Deal with subcontractor and supplier enquiries.
• Comply with any additional ad‑hoc instructions which may be given.
• Assist with overseeing Planned Preventive Maintenance scheduling.
• Operate as a member of the EMCOR team, to lead and support all site‑based services.
• Ensure KPIs/SLAs are met and communicated to the team.
• Plan and coordinate team briefings and Toolbox Talks.
• Review staffing levels and labour costs, ensuring that they remain within budget at all times.
• Provide monthly operational reports, including budget performance against agreed targets.
• Influence and encourage collaboration, knowledge sharing and best practice across site(s).
• Regularly meet with the client to communicate key contract issues in support of sustaining partnership values and the smooth running of the business.
• Deliver all required outputs against the agreed KPIs while striving to improve performance beyond the baseline target.
• Identify cost‑reduction opportunities resulting from improved or changed maintenance techniques.
• Manage/assist in recruitment procedures to ensure legislation and processes are adhered to, identifying suitable candidates with key skills and attributes.
• Assist in the duties and responsibilities of the Operations Manager in any absence.
• Perform any other reasonable duties required by the Operations Manager and/or Account Director.

Who You'll Be:

• Technical Certificate or Diploma.
• IOSH or NEBOSH qualified.
• Experience of producing & reviewing RAMS.
• Experience within a similar role, managing the delivery of complex high‑value contracts with both hard & soft services experience.
• Experience of using Word, Excel, CMMS and Helpdesk packages.
• An excellent level of interpersonal and customer relationship skills, with an emphasis on accuracy.
• Communication skills – good use of oral and written skills to communicate, in detail, accurately.
• Ability to sustain effective relationships by understanding the importance of professionalism and handling complaints effectively.
• Ability to plan and organise in a timely manner, prioritising workloads effectively.
• Drive and determination, accepting challenges and striving toward departmental, personal, and company goals & objectives.
• Reliable and resilient under pressure, accepting responsibility and taking ownership & accountability.
• Has a detailed understanding of operational needs, with a thorough awareness of commercial implications of actions.

Benefits:

• 25 days holiday + Bank holidays.
• Holiday Buy Scheme – up to 5 days a year.
• Industry leading maternity & paternity policies.
• Refer a friend scheme – worth £500 per referral.
• GEMS – internal recognition scheme with vouchers for Amazon and retail/dining.
• Extensive learning & development opportunities, including opportunities for progression.
• Access to Flex Benefits: discount shopping, gym, mobile, family activities, insurance, dining experience, car leasing, and breakdown cover.
• Bike to work scheme.
• Paid volunteering and charity days.
• Medicash – health cash plan covering dental, optical, physiotherapy, and wellbeing.
• Employee assistance programme – offering guidance and advice on personal, health, legal, and financial queries.

Equal Opportunity Statement: At EMCOR UK, we embrace and celebrate diversity in all its forms. We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem‑solving. We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices. Join us in building a culture of mutual respect and equity, where every voice is heard and every individual is championed.