At a Glance
- Tasks: Schedule and coordinate work for engineers and contractors to ensure smooth operations.
- Company: Join EMCOR UK, a leader in innovative facilities management.
- Benefits: Enjoy 25 days holiday, flexible benefits, and extensive learning opportunities.
- Other info: Diverse and inclusive workplace with great career growth potential.
- Why this job: Be the key link in creating better workplaces while developing your skills.
- Qualifications: Experience in facilities management and strong communication skills are preferred.
The predicted salary is between 30000 - 40000 £ per year.
Location: Manchester
Salary: Competitive
Working hours: 0800 to 1700 Mon to Fri
Contract Type: Permanent full time
About EMCOR UK: At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance.
Role overview: To be the point of contact for engineers, cleaners, and relevant third-party contractors, liaising between them and sites. This includes booking them in and confirming schedules in advance, ensuring that efficient and effective work plans are in place.
What you’ll do:
- Plan and schedule work on a weekly and/or daily basis, scheduling engineers, cleaning operatives, and third-party contractors to achieve the contract deliverables and to define forthcoming work programmes.
- Booking operatives on site adhering to the access process.
- Liaise with subcontractors and operatives to schedule appointments/tasks/repairs.
- Ensure engineers/cleaners and third-party contractors’ jobs are completed on time and deliver the highest level of customer care.
- Ensure EMCOR UK staff and third-party suppliers have the correct information required to complete the job.
- Effectively plan work programmes, efficiently routing daily schedules to optimise productivity.
- Prioritise emergency works.
- Capture and record actions and approvals for the plan by liaising with operational management.
- Ensure all outstanding works are monitored and reviewed, and that supervisors and managers are informed of progress on a regular basis.
- Any changes are to be fed into a revised plan and communicated.
- Undertake processing and chasing up of work packages, through close liaison with management and supervisors.
- Drive operational excellence across the portfolio and meet/exceed expectations on KPI and SLA performance.
- Answer queries promptly and respectfully.
- Ensure relevant data is updated on a regular basis.
- Communicate any concerns by escalating to supervisor/manager.
- Administrative duties as they relate to the Scheduling and Service Desk functions.
- Ensure that any reported breakdowns and tasking requests are allocated a unique reference number.
- Maintain clear and effective lines of communication with facility staff and end user community.
- To consult all areas of the business to ensure that our client receives excellent customer service.
- Undertake customer satisfaction questionnaires of completed works and record the feedback.
- Where the feedback is negative, forward to the appropriate Manager for further action.
- Any other reasonable requests by your line manager.
Who you’ll be:
- Practical experience in an FM operational environment is preferable.
- Candidate must be computer literate and have project planning abilities.
- The ability to communicate effectively and build relationships at all levels.
- Be able to demonstrate related experience in a service desk or planning environment.
- Personable, approachable, flexible attitude and a good collaborator.
- Highly organised.
- Calm under pressure and able to multi-task effectively.
EMCOR UK benefits:
- 25 Days holidays + Bank holidays.
- Holiday Buy Scheme - up to 5 days a year.
- Industry leading Maternity & Paternity Policies.
- Refer a Friend scheme – worth £500 per referral.
- GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining.
- Extensive Learning & Development opportunities, including opportunities for progression.
- Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.
- Bike To Work Scheme.
- Paid volunteering and charity days.
- Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing.
- Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.
At EMCOR UK, we embrace and celebrate diversity in all its forms. We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving. We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices. Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed. Join us in building a better world at work.
Helpdesk Scheduler in Manchester employer: EMCOR UK
At EMCOR UK, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. Located in Manchester, our team enjoys competitive salaries, extensive benefits including generous holiday allowances, and opportunities for professional growth through our Learning & Development programmes. We foster a diverse and inclusive environment where every voice is valued, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Scheduler in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at EMCOR UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like EMCOR UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Helpdesk Scheduler in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to EMCOR UK:Your cover letter is your chance to shine! Tell us why you want to work at EMCOR UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at EMCOR UK!
How to prepare for a job interview at EMCOR UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
