Senior Mobilisation & Transformation Manager in London

Location: Home based with national travel

Salary: Competitive salary + car allowance

Working Hours: 08:00-17:00 Monday-Friday

Contract Type: Permanent

Benefits: Car Allowance, Private Healthcare, 25 days holidays + Bank holidays, Discount Shopping, Gym, Days Out, Learning & Development opportunities, Paid Volunteering Days, plus many more

About EMCOR UK:

At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to "create a better world at work". Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers' evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future.

About the role:

As a Senior Mobilisation & Transformation Manager you'll ensure the successful delivery of all contract mobilisations, transitions, remobilisations, demobilisations and transformations for EMCOR UK in compliance with the contract deliverables and KPIs.

What you'll do:

• To effectively lead the mobilisation and transition of new accounts in line with the established M&T Standard Operating Procedure and accredited project management principles
• To effectively lead the demobilisation and remobilisation of existing accounts in line with the established M&T Standard Operating Procedure and accredited project management principles
• To successfully manage and complete effective account recoveries and various change initiatives as and when required
• Deputise for Head of Mobilisation and Transition as and when required
• To effectively manage the full mobilisation and transition of contracts- varying in size and complexity- from start to finish and in line with contractual and commercial obligations
• To fulfil the role of operational lead/design lead on all projects as and when required
• To effectively scope and design detailed mobilisations, transitions, remobilisations, demobilisations and transformations programmes on Smartsheet (or any other project management tool) as well as the associated programme pack for each project
• To manage the Smartsheet programme pack so that it is up to date at all times and accurately reflects the status of the project
• To effectively establish and manage EMCOR's relationship with the client throughout M&T as per the agreed terms of reference document
• To review and understand the commercial obligations for contractual service delivery
• To design and implement the account specific governance and communications plan
• To co-ordinate and manage all specialist and SME activity. Oversee, update and own the day-to-day management arrangements for this activity to ensure that all service stream activities are completed
• To assume the role of an SME as and when required
• To complete 100% of allocated service stream activities within the M&T programme
• Prepare and manage contract and site-specific risk register during mobilisation phase and hand these to contract lead once steady state has been achieved
• Prepare regular internal status reports identifying current and potential risk and opportunity
• To design and implement account recovery plans and change projects
• To complete any required business development work i.e. designing tender programmes, content, presentations etc.

Client:

• To establish a consistently positive working relationship with all clients and end users
• To ensure an effective feedback mechanism is in place to allow clients feedback to be monitored and actions logged and closed out
• To ensure all applicable processes are designed to ensure operational excellence; with waste reduced and value add increased
• Ensure an effective communications plan is in place and that stakeholder engagement is proactively managed

Commercial & Finance:

• To deliver your service in compliance with your allocated budget
• To satisfy all contract deliverables
• To ensure KPIs and SLAs are passed so that EMCOR UK does not incur financial penalties
• To ensure compliance with all relevant end to end processes applicable to the role
• To ensure processes are consistently reviewed to ensure operational excellence.

Who you'll be:

• Significant experience in managing a TFM account
• Significant experience in mobilising a TFM account
• Project Management accredited (ideally AMPQ)
• Change Management accredited (ideally AMPG)
• Six Sigma Accredited (Ideally Green Belt)
• IOSH accredited
• Demonstrable management and leadership training (ideally ILM5 accredited)
• Knowledge of the current legislation and mandatory standards relating to safe working practices
• Valid full driving licence
• Excellent organisational and interpersonal skills
• The ability to organise, plan and prioritise work
• Relationship management skills and ability to manage through a team under direct line management and those non-directly managed
• The ability to communicate effectively, in both verbal and written forms
• Capable of fully utilising programs in the MS Office suite to produce written reports, tracking spreadsheets and presentations
• The ability to establish, implement and monitor high standards of excellence in areas of quality, safety and operational performance
• Good, all round knowledge of Maintenance Management disciplines
• Be commercially aware and have a sound knowledge of budget preparation, negotiation and management
• Be resilient under pressure, with good decision-making skills.

Essential personal attributes:

• Strong leadership qualities
• Ability to lead and act with authority when required
• Motivated self-starter
• Pro-active approach
• High standard of personal integrity and professionalism with the adaptability to change
• The ability to gather information from all relevant sources
• Ability to think and react to immediate problems and issues without losing sight of or compromising long term goals
• The ability to make decisions and solve problems - analysing information and evaluating results to choose the best solution and solve problems
• Deductive Reasoning - the ability to apply general rules to specific problems to produce answers that make sense
• A good level of interpersonal and customer relationship skills
• The ability to communicate with supervisors and peers, providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
• Willingness to train, update and improve themselves for the benefit of the contract.

At EMCOR UK, we embrace and celebrate diversity in all its forms. We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving. We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices. Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed. Join us in building a better world at work.