At a Glance
- Tasks: Sort and distribute mail, manage courier items, and assist the Mailroom team.
- Company: Join EMCOR UK, a leader in facilities management with a focus on innovation.
- Benefits: Enjoy 20 days holiday, health cash plan, gym discounts, and paid volunteering days.
- Other info: Diverse and inclusive workplace with excellent growth opportunities.
- Why this job: Be part of a team that creates better workplaces while developing your skills.
- Qualifications: Strong organisational skills, attention to detail, and basic IT knowledge required.
The predicted salary is between 29500 - 29500 £ per year.
Location: Osterley, Greater London
Salary: Up to £29,500
Working Hours: 0800 to 1700 or 0830 to 1730 Monday to Friday
Benefits: 20 days holidays + Bank holidays, Health Cash Plan, Discount Shopping, Gym, Days Out, Learning & Development opportunities, Paid Volunteering Days, plus many more.
At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future.
About the role
What you'll do:
- Receive, sort and distribute incoming mail and parcels.
- Book and track incoming courier items using the approved courier management system.
- Ensure all mail items are delivered within the correct timescales.
- Collect and prepare all outgoing mail/parcels from required locations.
- Book outgoing parcels/mail correctly via same-day and overnight platforms.
- Assist with all areas of the Mailroom team including couriers, goods in and mailroom.
- Assist reprographics team when required.
- Complete required mailroom audit checks.
- Maintain accurate records of incoming and outgoing mail, courier items and deliveries.
- Act as a point of contact and advise end users on all aspects of mail and distribution services.
- Respond to telephone and email enquiries professionally, ensuring accurate communication and message taking.
- Take an active part in all training and staff development provided by company and/or client.
- Follow the correct procedures and soft/hardware that are used in the delivery and signing for of accountable items.
- Handle confidential and sensitive correspondence in accordance with company and client confidentiality requirements.
- Engage with and build relationships with end users and client contact.
- Carry out all duties within a timely, professional and polite manner.
- Attend team meetings and/or meetings as requested by the Mailroom Manager, Operations Manager and/or client.
- Be flexible in approach to work patterns and systems to maintain the standards required as an EMCOR UK employee.
- Adhere to all site security procedures relating to deliveries.
- Escalate service issues, delays, security concerns or operational risks to the Mailroom Manager.
- Maintain a professional appearance and conduct at all times when representing EMCOR UK and the client.
- Adhere to any reasonable management requests from line managers or client contact.
- Adhere to Quality, Safety, Health and Environmental policies and procedures on site.
Who you'll be:
- Strong organisational and time management skills.
- Attention to detail and reliability.
- Good communication and customer service skills.
- Basic IT skills including Microsoft Office, email and tracking systems.
- Ability to work independently and as part of a team.
- Ability to undertake manual handling activities, including lifting and moving mail, parcels and deliveries.
Desirable:
- Previous mailroom, logistics or office administration experience.
- Experience using courier management or tracking systems.
At EMCOR UK, we embrace and celebrate diversity in all its forms. We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving. We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices. Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed. Join us in building a better world at work.
EMCOR UK benefits:
- Industry leading maternity & paternity policies
- Refer a friend scheme – worth £500 per referral
- GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
- Extensive learning & development opportunities, including opportunities for progression
- Discount shopping, gym, mobile, family activities, insurance, dining experiences, car leasing and breakdown cover
- Bike To Work Scheme
- Health cash plan - Benefits covered include optical, physiotherapy and a health & wellbeing
- Dental scheme
- Access to health assessments
- Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries
Multiskilled Mailroom Operative - Sky Spaces in London employer: EMCOR UK
At EMCOR UK, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. Located in Osterley, Greater London, our Multiskilled Mailroom Operative role comes with competitive benefits including generous holiday allowances, health cash plans, and extensive learning opportunities, all within a diverse and inclusive environment that champions every individual’s unique contributions. Join us to be part of a team that is dedicated to creating a better world at work while enjoying a fulfilling career path.
