Multiskilled Mailroom Operative in London

About the Role

Manage the company mailroom, ensuring efficient mail and parcel handling for both inbound and outbound items.

• Receive, sort and distribute incoming mail and parcels.
• Book and track incoming courier items using the approved courier management system.
• Ensure all mail items are delivered within the correct timescales.
• Collect and prepare all outgoing mail/parcels from required locations.
• Book outgoing parcels/mail correctly via same‑day and overnight platforms.
• Assist with all areas of the Mailroom team including couriers, goods in and mailroom.
• Assist reprographics team when required.
• Complete required mailroom audit checks.
• Maintain accurate records of incoming and outgoing mail, courier items and deliveries.
• Act as a point of contact and advise end users on all aspects of mail and distribution services.
• Respond to telephone and email enquiries professionally, ensuring accurate communication and message taking.
• Take an active part in all training and staff development provided by company and/or client.
• Follow the correct procedures and soft/hardware that are used in the delivery and signing for of accountable items.
• Handle confidential and sensitive correspondence in accordance with company and client confidentiality requirements.
• Engage with and build relationships with end users and client contacts.
• Carry out all duties within a timely, professional and polite manner.
• Attend team meetings and/or meetings as requested by the Mailroom Manager, Operations Manager and/or client.
• Be flexible in approach to work patterns and systems to maintain the standards required as an EMCOR UK employee.
• Adhere to all site security procedures relating to deliveries.
• Escalate service issues, delays, security concerns or operational risks to the Mailroom Manager.
• Maintain a professional appearance and conduct at all times when representing EMCOR UK and the client.
• Adhere to any reasonable management requests from line managers or client contacts.
• Adhere to Quality, Safety, Health and Environmental policies and procedures on site.
• Strong organisational and time‑management skills.
• Attention to detail and reliability.
• Good communication and customer‑service skills.
• Basic IT skills including Microsoft Office, email and tracking systems.
• Ability to work independently and as part of a team.
• Ability to undertake manual handling activities, including lifting and moving mail, parcels and deliveries.
• Desirable: previous mailroom, logistics or office administration experience.
• Experience using courier management or tracking systems.

Benefits

• 20 days holidays + Bank holidays
• Health Cash Plan (including optical, physiotherapy and well‑being support)
• Dental scheme
• Discount shopping and mobile phone discounts
• Gym membership
• Days Out events
• Learning & Development opportunities, including progression pathways
• Paid Volunteering Days
• Industry‑leading maternity & paternity policies
• Refer a friend scheme – £500 per referral
• GEMS – Internal recognition scheme with vouchers for Amazon, retail and dining
• Bike To Work Scheme
• Car leasing and breakdown cover
• Employee Assistance Programme – guidance and advice on personal, health, legal and financial queries
• Access to health assessments and other well‑being initiatives
• Working Hours

0800 to 1700 or 0830 to 1730, Monday to Friday.

Diversity & Inclusion

At EMCOR UK, we embrace and celebrate diversity in all its forms.

We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique.

We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem‑solving.

We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.

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