At a Glance
- Tasks: Schedule and coordinate work for engineers and contractors to ensure smooth operations.
- Company: Join EMCOR UK, a leader in innovative facilities management.
- Benefits: Enjoy 25 days holiday, flexible benefits, and extensive learning opportunities.
- Other info: Diverse and inclusive workplace with great career growth potential.
- Why this job: Be the key link in creating better workplaces while developing your skills.
- Qualifications: Experience in facilities management and strong communication skills are preferred.
The predicted salary is between 30869 - 30869 £ per year.
Location: BBC Broadcasting House
Salary: £30,869 + Overtime
Working hours: 8:00- 17:00 Mon- Fri
Contract Type: Fixed term contract until 31st March 2027
Role overview: To be the point of contact for engineers, cleaners, and relevant third-party contractors, liaising between them and sites. This includes booking them in and confirming schedules in advance, ensuring that efficient and effective work plans are in place.
What you’ll do:
- Plan and schedule work on a weekly and/or daily basis, scheduling engineers, cleaning operatives, and third-party contractors to achieve the contract deliverables and to define forthcoming work programmes, to include:
- Booking operatives on site adhering to the access process
- Liaise with subcontractors and operatives to schedule appointments/tasks/repairs.
- Ensure engineers/cleaners and third-party contractors’ jobs are completed on time and deliver the highest level of customer care.
- Ensure EMCOR UK staff and third-party suppliers have the correct information required to complete the job.
- Effectively plan work programmes, efficiently routing daily schedules to optimise productivity.
- Prioritise emergency works.
- Capture and record actions and approvals for the plan by liaising with operational management.
- Ensure all outstanding works are monitored and reviewed, and that supervisors and managers are informed of progress on a regular basis.
- Any changes are to be fed into a revised plan and communicated.
- Undertake processing and chasing up of work packages, through close liaison with management and supervisors.
- Drive operational excellence across the portfolio and meet/exceed expectations on KPI and SLA performance, tasks include:
- Answer queries promptly and respectfully.
- Ensure relevant data is updated on a regular basis.
- Communicate any concerns by escalating to supervisor/manager.
- Administrative duties as they relate to the Scheduling and Service Desk functions.
- Ensure that any reported breakdowns and tasking requests are allocated a unique reference number.
- Maintain clear and effective lines of communication with facility staff and end user community.
- To consult all areas of the business to ensure that our client receives excellent customer service.
- Undertake customer satisfaction questionnaires of completed works and record the feedback.
- Where the feedback is negative, forward to the appropriate Manager for further action.
- Any other reasonable requests by your line manager.
Who you’ll be:
- Practical experience in an FM operational environment is preferable.
- Candidate must be computer literate and have project planning abilities.
- The ability to communicate effectively and build relationships at all levels.
- Be able to demonstrate related experience in a service desk or planning environment.
- Personable, approachable, flexible attitude and a good collaborator.
- Highly organised.
- Calm under pressure and able to multi-task effectively.
Benefits:
- 25 Days holidays + Bank holidays
- Holiday Buy Scheme - up to 5 days a year
- Industry leading Maternity & Paternity Policies
- Refer a Friend scheme – worth £500 per referral
- GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
- Extensive Learning & Development opportunities, including opportunities for progression.
- Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.
- Bike To Work Scheme
- Paid volunteering and charity days
- Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing.
- Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.
At EMCOR UK, we embrace and celebrate diversity in all its forms. We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving. We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices. Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed. Join us in building a better world at work.
Helpdesk Scheduler in London employer: EMCOR UK
At EMCOR UK, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. Located at the iconic BBC Broadcasting House, our team enjoys competitive benefits including generous holiday allowances, extensive learning opportunities, and a commitment to diversity and inclusion. Join us to be part of a collaborative environment where your contributions are valued, and you can grow your career while helping to create a better world at work.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Scheduler in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like EMCOR UK.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like EMCOR UK. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Helpdesk Scheduler in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to EMCOR UK.
How to prepare for a job interview at EMCOR UK
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in EMCOR UK's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services EMCOR UK offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
