At a Glance
- Tasks: Supervise a dedicated Front of House team and ensure excellent customer service.
- Company: Join EMCOR UK, a leader in innovative facilities management.
- Benefits: Enjoy competitive salary, holiday buy scheme, and extensive learning opportunities.
- Other info: Diverse and inclusive workplace with great career growth potential.
- Why this job: Make a real impact by creating a welcoming environment for all building users.
- Qualifications: Experience in team supervision and customer service is essential.
The predicted salary is between 34250 - 34250 £ per year.
Location: London
Salary: £34,250 per annum
Working hours: Monday to Friday, 40 hours per week
Contract Type: Permanent Full Time
About EMCOR UK: At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future.
Role overview: To supervise a professional and dedicated Front of House service, which is representing the customer as the first point of contact for all users of the building.
What you'll do:
- Supervise a team servicing Front of House (Reception, Porters, Meeting Rooms).
- Work as part of a team which meet & greet all building users and visitors in a warm, prompt and professional manner.
- To always project a professional and positive image to both internal and external customers.
- Develop and maintain excellent relationships with all clients and end users.
- Understand client core business offering.
- Be responsible for general tidiness and housekeeping within the Front of House area, ensure the area and its amenities are well presented, clean and well stocked at all times.
- Maintain records to ensure accurate management information is available on request.
- Ensure all visitors to the building are made aware of the security and evacuation procedures.
About the role:
Who you'll be:
- Experience of supervising a team essential.
- Previous experience in a customer service environment is essential.
- Articulate and possess good communication skills.
- Ability to communicate with staff, colleagues, and customers at all levels in both verbal and written form.
- Experience of visitor management, telephone, and helpdesk systems is essential.
- Experience working with meeting room service would be beneficial.
- Able to work independently and as part of a team.
- Able to organise and prioritise own and team workload.
- Computer literate.
- Excellent people skills, including good listening skills and behavioural awareness enabling ability to build effective working relationships.
Benefits:
- Holiday Buy Scheme - up to 5 days a year.
- Industry leading Maternity & Paternity Policies.
- Refer a Friend scheme – worth £500 per referral.
- GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining.
- Extensive Learning & Development opportunities, including opportunities for progression.
- Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.
- Bike To Work Scheme.
- Paid volunteering and charity days.
- Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and health & wellbeing.
- Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.
At EMCOR UK, we embrace and celebrate diversity in all its forms. We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving. We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices. Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed. Join us in building a better world at work.
Front of House Supervisor - London employer: EMCOR UK
At EMCOR UK, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of London. Our commitment to employee growth is evident through extensive learning and development opportunities, alongside a range of benefits including a holiday buy scheme, health cash plan, and a supportive environment that champions diversity and inclusion. Join us to be part of a team that not only values your contributions but also empowers you to create a better world at work.
