At a Glance
- Tasks: Provide a top-notch concierge service, making customers' lives easier and enhancing their experience.
- Company: Join EMCOR UK, a leader in innovative facilities management with a focus on people.
- Benefits: Enjoy competitive salary, holiday buy scheme, and extensive learning opportunities.
- Other info: Diverse and inclusive environment with great career growth potential.
- Why this job: Be the friendly face that welcomes visitors and supports a vibrant workplace culture.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 32464 - 32464 £ per year.
Location: London
Salary: £32,464 per annum
Working hours: Monday to Friday, 40 hours per week
Contract Type: Permanent Full Time
About EMCOR UK: At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance.
Role Overview: To provide a professional and dedicated concierge service supporting the site customers and visitors. The essence of this role is to make customers’ lives easier.
What you'll do:
- Meet & greet all building users and visitors in a warm, prompt, and professional manner.
- To always project a professional and positive image to both internal and external customers.
- Develop and maintain excellent relationships with all clients and end users.
- Understand client core business offering.
- Maintain safety and hygiene standards of the reception area.
- Operate a clear desk policy and be responsible for general tidiness and housekeeping within the concierge area, ensuring the area and its amenities are well presented, clean and always stocked.
- Provide general information of the premises and surrounding areas, taxi booking, nearby public transport, car parking, restaurants.
- Comply with instructions relating to security and confidentiality.
- Handle incoming & outgoing deliveries.
- Carry out as requested any other office duties, which are normal custom and practices.
- Manage meeting room availability.
- Receive, sort, distribute and dispatch daily mail.
- Handle transcription, printing, photocopying and faxing.
- Handle travel arrangements.
- Coordinate internal and external events.
- Manage office inventory such as stationery, equipment and furniture.
- Responsible for a wide variety of services and tasks across site with significant customer interaction.
- Methodically follow up assigned work orders, update and close upon completion of jobs.
- Coordinate with other teams to ensure the satisfactory completion of all work requests.
- Liaise daily with designated building representatives to ensure overall satisfaction of the EMCOR service delivery.
Who you’ll be:
- Previous working experience in a customer service environment is essential.
- Articulate and possess good communication skills.
- Able to display an ability to communicate with staff, colleagues and customers at all levels in both verbal and written form.
- Able to work independently and as part of a team.
- Able to organise and prioritise workload.
- Proficient at using computers.
- Excellent people skills, including good listening skills and behavioural awareness with ability to build effective working relationships.
EMCOR UK benefits:
- Holiday Buy Scheme - up to 5 days a year.
- Industry leading Maternity & Paternity Policies.
- Refer a Friend scheme – worth £500 per referral.
- GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining.
- Extensive Learning & Development opportunities, including opportunities for progression.
- Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.
- Bike To Work Scheme.
- Paid volunteering and charity days.
- Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing.
- Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.
At EMCOR UK, we embrace and celebrate diversity in all its forms. We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving. We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices. Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed. Join us in building a better world at work.
Concierge - London employer: EMCOR UK
At EMCOR UK, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of London. Our commitment to employee growth is evident through extensive learning and development opportunities, alongside a range of benefits including a holiday buy scheme and health cash plan. We foster an inclusive environment that values diversity, ensuring every team member feels respected and empowered to contribute to our mission of creating a better world at work.
