Cluster Manager in Leicester

At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to "create a better world at work". Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers' evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future.

Job Purpose: To ensure compliance with the agreement between EMCOR and the client for the delivery of Engineering Services Maintenance and Facilities Services at their sites, and to manage the operational execution and development of all scoped works and tasks through effective and efficient use and control of resources. The performance, initiatives and achievements emanating from these aims are to be effectively recorded and communicated to EMCOR and the client's management.

Responsibilities:

• Ensure that a culture of Team Working, Task Ownership and Flexible Working is actively encouraged and implemented across the site.
• Effectively communicate the operational management deliverables to all Supervisors, ensuring all issues and problems are reported and managed in a controlled and timely manner.
• Evaluate data and operational performance stats on a monthly basis, ensuring a documented action plan is implemented for any out of line situations.
• Maintain close liaison with the client regarding the status of maintenance operations.
• Conduct a daily meeting with Supervisors on Operational Updates (formal or informal).
• Ensure the commercial viability and growth of the contract is achieved.
• Champion the IMS Quality System and ensure its compliance.
• Ensure a program of initiatives and achievements are maintained and kept on record.
• Attend formal site meetings with the client.
• Initiate the standards and review the forward planning of maintenance activities to ensure adequate manpower loading and effective use of shutdown availability.
• Manage all aspects of inventory management including the storage of adequate critical spaces.
• Ensure quality performance through auditing of EMCOR staff in the performance of their tasks - workmanship, housekeeping and customer satisfaction.
• Operate emergency response procedure including escalation requirements and liaison.
• Develop a culture of safe working within the EMCOR team and sub contractors.
• Compliance with all aspects of Site Safety & Quality.
• Ensure subcontractor visit controls and responsibilities are undertaken in accordance with specific agreements, works and frequencies, ensuring effective audits and performance reporting.
• Agree to undertake Authorised Person status and associated responsibilities.
• Ensure that technical staff induction and technical training, including the delivery of H&S Tool Box Talks are undertaken.
• Conduct staff performance appraisal of direct reports and subsequent training and development requirements.
• Accident investigation, reporting and instigation of corrective actions.
• Ensure compliance with Safe Systems of Work including Permit to Work systems and isolation procedures.
• Proactively develop and support the Client in Critical plant replacements, Emergency procedures planning, Contingency planning, Strategic review of maintenance techniques, turnaround time and condition based maintenance.
• Continuously review sub contracted works, activity risk assessment, integration and partnership team building.

Qualifications:

• Proven track record of operations management in a hard services FM environment.
• Technical background, ideally in an electrical or mechanical discipline.
• Good IT skills.
• Excellent interpersonal and customer relationships.
• Outstanding presentation and communication skills.
• Proven experience in managing a team.
• Good command of the English language, both orally and verbally.
• Smart, presentable appearance.
• Personable and approachable.
• Clean, full driving license.
• Ability to manage multi-site facilities.

Equality, Diversity and Inclusion: At EMCOR UK, we embrace and celebrate diversity in all its forms. We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem solving. We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices. Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.