At a Glance
- Tasks: Be the go-to person for customer queries and work order requests.
- Company: EMCOR UK transforms facilities management with innovation and a people-first approach.
- Benefits: Enjoy 25 days holiday, gym access, discount shopping, and more perks!
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
- Why this job: Join a diverse team focused on creating better workplaces and making a positive impact.
- Qualifications: Computer literacy and strong communication skills are essential; FM experience is a plus.
The predicted salary is between 24000 - 36000 £ per year.
At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to "create a better world at work". Using our unique insight platform, "One Data World," we harness data‑driven intelligence to make informed decisions, adapting our services to meet our customers' evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.
Role overview
To be a point of contact for customers, EMCOR UK employees and third‑party suppliers for placing work order requests. The role includes answering queries, logging requests and liaising with the relevant stakeholders to ensure works are completed in a timely manner and are provided with excellent customer service.
What you'll do
Work order management:
- Answer telephone calls from the customer in a polite and friendly manner, answering queries, taking relevant information and raising jobs,
- Booking operatives on site following the access process
- Liaise with subcontractors and operatives to schedule appointments/repairs.
- Ensure those completing work orders have the correct information required to complete the job.
- Prioritise emergency works.
- Build positive relationships with the wider team.
- Effectively administer the CAFM system in relation to PPM and reactive maintenance on the contract as well as new works requests.
- Adhere to account document management processes and ensure all compliance paperwork is stored correctly.
Drive operational excellence across the portfolio and meet/exceed expectations, tasks include:
- Answer queries promptly and respectfully.
- Ensure data is updated on a regular basis.
- Administrative duties.
- Ensure that any reported breakdowns and tasking requests are recorded correctly.
- Maintain clear and effective lines of communication with facility staff and end user community.
- Ensure that our client receives excellent customer service.
- Undertake customer satisfaction questionnaires of completed works and record the feedback. Where the feedback is negative, forward to the appropriate Manager for further action.
Qualifications
- Practical experience in an FM operational environment is preferable.
- Candidate must be computer literate.
- The ability to communicate effectively and build relationships at all levels.
- Personable, approachable, flexible attitude and a good collaborator.
- Highly organised.
- Calm under pressure and able to multi‑task effectively.
At EMCOR UK, we embrace and celebrate diversity in all its forms. We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem‑solving. We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices. Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.
Benefits
- 25 Days holidays + Bank holidays
- Holiday Buy Scheme - up to 5 days a year
- Industry leading Maternity & Paternity Policies
- Refer a Friend scheme - worth £500 per referral
- GEMS - Internal recognition scheme with vouchers for Amazon and retail/dining
- Extensive Learning & Development opportunities, including opportunities for progression.
- Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.
- Bike To Work Scheme
- Paid volunteering and charity days
- Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.
Helpdesk Operator in Paignton employer: EMCOR UK
At EMCOR UK, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. With benefits such as 25 days of holiday, gym access, and a commitment to diversity and inclusion, we create an environment where every team member can thrive. Our focus on innovation and collaboration ensures that as a Helpdesk Operator, you will play a vital role in enhancing workplace experiences while enjoying opportunities for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Operator in Paignton
✨Tip Number 1
Familiarise yourself with the facilities management industry and EMCOR UK's unique approach. Understanding their commitment to customer service and operational excellence will help you align your responses during interviews.
✨Tip Number 2
Practice your communication skills, as this role requires effective interaction with customers and team members. Consider role-playing scenarios where you handle customer queries or schedule appointments to build your confidence.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed multiple tasks or prioritised urgent requests in previous roles. This will demonstrate your ability to thrive under pressure, a key requirement for the Helpdesk Operator position.
✨Tip Number 4
Research common software used in facilities management, particularly CAFM systems. Being knowledgeable about these tools can give you an edge and show your readiness to adapt to the technical aspects of the job.
We think you need these skills to ace Helpdesk Operator in Paignton
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and requirements of the Helpdesk Operator position. Tailor your application to highlight relevant experience and skills that align with the role.
Craft a Strong CV:Ensure your CV is up-to-date and clearly outlines your experience in facilities management or customer service. Use bullet points for clarity and focus on achievements that demonstrate your ability to handle work order management and customer queries effectively.
Write a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of EMCOR UK that resonate with you, such as their commitment to creating a better workplace and their innovative approach to facilities management.
Highlight Soft Skills:Emphasise your interpersonal skills, such as communication and relationship-building, which are crucial for this role. Provide examples of how you've successfully managed customer interactions or worked collaboratively in previous positions.
How to prepare for a job interview at EMCOR UK
✨Showcase Your Communication Skills
As a Helpdesk Operator, effective communication is key. During the interview, demonstrate your ability to articulate clearly and listen actively. Use examples from past experiences where you successfully resolved customer queries or built relationships with colleagues.
✨Familiarise Yourself with Facilities Management
Understanding the basics of facilities management will give you an edge. Research EMCOR UK and their approach to operational excellence. Be prepared to discuss how you can contribute to their mission of creating a better workplace experience.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle pressure. Think of scenarios where you had to prioritise tasks or manage multiple requests simultaneously. Practising these responses will help you feel more confident during the interview.
✨Emphasise Your Organisational Skills
Being highly organised is crucial for this role. Share specific strategies you use to keep track of tasks and ensure timely follow-ups. Mention any tools or systems you are familiar with, especially if they relate to work order management or data entry.
