Head of Business Services

Location: Hybrid - 3 days on site at Barrow-in-Furness

Salary: Competitive plus car allowance

Working Hours: Monday - Friday, 37.5 hours per week

Contract Type: Full Time, Permanent

Benefits: 25 days holiday plus Bank Holidays, FLEX Benefits, Holiday buy scheme and much more

About EMCOR UK:

At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future.

Role Overview:

Due to expected contract growth, EMCOR UK are looking to engage with experienced FM leaders to join our team as The Head of Business Services. The successful candidate will lead financial, supply chain management, commercial services, learning and development, and people services. They will ensure cost and value for money (VFM) controls are in place, our contractual obligations are adhered to, and our supply chain performs in line with KPIs.

What you’ll do:

• Production of accurate and timely management accounts including P&L, variance analysis, WIP and cashflow
• Preparation of budgets and forecasts and production of in-depth cost analysis across operations
• Continuous Improvement across all scope areas with approach to data analysis and data management
• Ensure financial controls are in place for financial governance and compliance
• Extensive liaison with site-based operational staff and production of contract reviews
• Working with Head of Safety, Assurance and Wellbeing driving best practice and ensuring compliance with all appropriate procedures, policies, and employment legislation
• Provide leadership and direction to the wider team and align efforts to support BAE’s strategic priorities
• Provide the leadership for the preparation and documentation for invoicing and financial reconciliation
• To ensure timesheets and business supporting records are produced, checked, and submitted timely and effectively
• To ensure all planned works are completed and to report on exceptions
• To monitor, control and provide financial leadership to maintain subcontractors’ work orders
• Act as prime customer interface for key EMCOR business contacts and local BAE contacts from a financial and commercial perspective
• Drive the successful implementation of portfolio wide initiatives and programs including: savings, change requests, energy, commercial and financial
• To have a strong analytical and problem-solving approach applying value creation / innovation across breadth of IFM services where applicable & appropriate
• To work in demanding environments, managing change, multiple programmes and deadlines
• Where required develop, lead and provide strategic advice and reports to the SMT/ELT on complex initiatives that can be implemented at an enterprise level
• Comprehensive understanding of Contract, commerciality, and key deliverables – ensuring information cascaded throughout the local team(s) through aligned objectives and awareness training
• Support the development and implementation of a strategic account business plan which facilitates the deliberate and proactive management of the contract lifecycle and drives account growth
• Analyse complex financial data, prioritising and validating what is important and driving insight through to action

Who you’ll be:

• Educated to degree level. Analytical skills with excellent process and financial background
• Demonstrated ability to lead and motivate teams and high performing individuals
• Demonstrated previous financial control of budgets more than £25m
• Excellent IT, including CMMS experience, verbal, written and presentation communication and stakeholder engagement
• Outstanding interpersonal and customer relationship management skills
• Data-driven in decision making, leading, and navigating team members through ambiguity by making evidence and/or values-based decisions to prioritise strategically
• In-depth helpdesk and administration management experience within the Facilities Management industry
• Proven ability to work to deadlines and schedules to meet both operational and financial targets
• Able to lead a team, manage others and delegate responsibility while equally work as a team member
• An understanding of Quality Assurance, compliance, and service delivery would be desirable
• Knowledge of benefits and dependency mapping, risk management and resource planning
• Diplomatic ability to influence others at all levels of the business - efficient Change Management methods
• Highly analytical and detail oriented with an evidence-based approach to problem solving
• Attention to detail and multitasking are key to this role

Competency and demonstrated behaviours:

• Develops and uses clear criteria for guiding decisions (e.g. resources, constraints, organisational values).
• Identifies cause and effect relationships and root causes.
• Understands and evaluates numerical data, tables, charts, or graphs to get to the cause of a problem.
• Performs calculations and combines quantitative information in order to diagnose and solve a problem.
• Adjusts strategies to changes in the environment.
• Adopts means of communication and interaction that suit different cultures.
• Decides courses of action in ways that take account of different environments and cultures.
• Produces imaginative or unique responses to a problem.
• Generates alternatives before settling on a solution.
• Develops new approaches to improve or replace existing procedures or systems.

EMCOR UK benefits:

• 25 Days holidays + Bank holidays
• Holiday Buy Scheme - up to 5 days a year
• Industry leading Maternity & Paternity Policies
• Refer a Friend scheme – worth £500 per referral
• GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
• Extensive Learning & Development opportunities, including opportunities for progression.
• Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.
• Bike To Work Scheme
• Paid volunteering and charity days
• Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing.
• Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.