At a Glance
- Tasks: Provide a warm and professional reception service, greeting visitors and managing queries.
- Company: Join EMCOR UK, a leader in innovative facilities management.
- Benefits: Enjoy competitive pay, holiday buy scheme, and extensive learning opportunities.
- Other info: Diverse and inclusive workplace with opportunities for growth and development.
- Why this job: Be the first point of contact and make a positive impact on workplace experiences.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
Role overview
- Working Hours: 37.5
- About EMCOR UK
At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability.
We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations.
Our purpose is to "create a better world at work".
Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers' evolving requirements.
This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet.
All supported by our commitment to safety, compliance, and assurance.
Our partnering approach empowers our customers to shape a better future.
Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.
Role Overview
To provide a professional and dedicated reception service, representing the customer as the first point of contact for all users of the building.
What you'll do
- Meet & greet all building users and visitors in a warm, prompt, and professional manner.
- To always project a professional and positive image to both internal and external customers.
- Develop and maintain excellent relationships with all customers and end users.
- Handling queries and complaints via phone, email and general correspondence
- Understand customer core business offering.
- Maintaining safety and hygiene standards of the reception area
- To operate a clear desk policy and be responsible for general tidiness and housekeeping within the reception area, ensure the area and its amenities are well presented, clean and well always stocked.
- Maintain visitor records to ensure accurate management information is available on request, including number of visitors to the building, department, and host details.
- Ensure all visitors to the building are made aware of the security and evacuation procedures.
- To carry out as requested any other office duties, which are normal custom and practices.
- Ability to provide general information about the premises and surrounding areas, taxi booking, nearby public transport, car parking, restaurants etc.
- Managing security and telecommunications systems
- To comply with instructions relating to security and confidentiality.
- Handling of incoming & outgoing deliveries.
About the role
- Who you'll be
- Previous working experience in a customer service environment is essential.
- Articulate and possess good interpersonal and communication skills.
They will be able to display an ability to communicate with staff, colleagues and customers at all levels in both verbal and written form.
- Experience of visitor management, telephone, and helpdesk systems is beneficial but not essential.
- Able to work independently and as part of a team.
- Able to organise and prioritise workload.
- Proficient at using computers.
- Excellent people skills, including good listening skills and behavioural awareness with ability to build effective working relationships.
- EMCOR UK benefits
Benefits
- XX Days holidays + Bank holidays
- Holiday Buy Scheme - up to 5 days a year
- Industry leading Maternity & Paternity Policies
- Refer a Friend scheme - worth £500 per referral
- GEMS - Internal recognition scheme with vouchers for Amazon and retail/dining
- Extensive Learning & Development opportunities, including opportunities for progression.
- Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.
- Bike To Work Scheme
- Paid volunteering and charity day
- Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing.
- Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.
At EMCOR UK, we embrace and celebrate diversity in all its forms.
We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique.
We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.
We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.
Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.
Join us in building a better world at work.
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Receptionist in Harrogate employer: Emcor Uk
At EMCOR UK, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. Located in Barnsley, our Finance Assistant role comes with competitive benefits including 25 days holiday, health cash plans, and extensive learning opportunities, ensuring that you can grow both personally and professionally while contributing to our mission of creating a better world at work.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Harrogate
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Emcor Uk. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Emcor Uk before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist in Harrogate
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Emcor Uk:Your cover letter is your chance to shine! Tell us why you want to work at Emcor Uk specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Emcor Uk!
How to prepare for a job interview at Emcor Uk
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
