At a Glance
- Tasks: Assist in managing site contracts and provide daily facilities support.
- Company: Join EMCOR UK, a diverse and inclusive workplace.
- Benefits: Enjoy competitive perks like holiday buy scheme and extensive learning opportunities.
- Other info: Embrace diversity and grow in a supportive environment.
- Why this job: Make a real impact while developing your career in facilities management.
- Qualifications: IOSH qualified with experience in managing complex contracts.
The predicted salary is between 30000 - 40000 € per year.
To assist the Senior Facilities Manager in the operation of site contracts in line with divisional objectives and offer day-to-day client facilities management support.
What you'll do:
- Review and evaluate existing soft & hard services contracts, to provide KPI and SLA's.
- Provide day-to-day hard & soft services contract management (cleaning, vending, catering, contractor management etc).
- Production of accurate contract performance reports weekly, monthly, as and when requested.
- Production of helpdesk related reports.
- Communication to client departments of completed and planned works.
- Provide day-to-day FM operational support to the client.
- Client liaison and complaint management.
- Dealing with subcontractor and supplier enquiries.
- Comply with any additional ad-hoc instructions which may be given.
- Assist with overseeing Planned Preventive Maintenance scheduling.
- Operating as a member of the EMCOR team, to lead and support all site-based services.
- Ensure KPIs/SLAs are met and communicated to the Team.
- Plan and co-ordinate team briefings and Toolbox Talks.
- Review staffing levels and labour costs ensuring that they remain within the budget at all times.
- Provide monthly operational reports including budget performance against agreed targets.
- Influence and encourage collaboration, knowledge sharing and best practice across site(s).
- Regularly meet with the client to communicate key contract issues in support of sustaining partnership values and the smooth running of the business.
- Deliver all the required outputs against the agreed KPIs whilst striving to improve performance beyond the baseline target.
- Identify cost reduction opportunities resulting from improved / changed maintenance techniques.
Who you'll be:
- IOSH Qualified.
- Experience of Producing & Reviewing RAMS.
- Experience within a similar role, managing the delivery of complex high value contracts with both hard & soft services experience.
- Experience of using Word, Excel, CMMS and Helpdesk Packages.
- An excellent level of interpersonal and customer relationship skills, with an emphasis on accuracy.
- Communication skills - a good use of oral and written skills to communicate, in detail, accurately.
- Ability to sustain effective relationships by understanding the importance of professionalism and able to handle complaints effectively.
- Ability to plan and organise in a timely manner, prioritising workloads effectively.
- Drive and determination by accepting challenges and striving towards departmental, personal & company goals & objectives.
- Reliable and resilient under pressure, accepting responsibility and taking ownership & accountability.
- Has a detailed understanding of operational needs, having a thorough awareness of commercial implications of actions.
At EMCOR UK, we embrace and celebrate diversity in all forms. We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving. We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices. Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed. Join us in building a better world at work.
Benefits:
- Holiday Buy Scheme - up to 5 days a year.
- Industry leading Maternity & Paternity Policies.
- Refer a Friend scheme - worth £500 per referral.
- GEMS - Internal recognition scheme with vouchers for Amazon and retail/dining.
- Extensive Learning & Development opportunities, including opportunities for progression.
- Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.
- Bike To Work Scheme.
- Paid volunteering and charity days.
- Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and health & wellbeing.
- Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.
Assistant Facilities Manager in Farnborough employer: EMCOR UK
At EMCOR UK, we pride ourselves on being an exceptional employer that values diversity and fosters a collaborative work culture. As an Assistant Facilities Manager, you will benefit from extensive learning and development opportunities, competitive benefits including a holiday buy scheme and industry-leading parental policies, and a supportive environment that encourages personal and professional growth. Join us in our mission to create a better world at work, where every voice is heard and valued.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Facilities Manager in Farnborough
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management field. Attend industry events or join online forums where you can meet potential employers and learn about job openings that might not be advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to facilities management and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your skills during interviews! Bring examples of your past work, especially those related to contract management and client liaison. Demonstrating your ability to handle complaints and manage subcontractors effectively can really impress hiring managers.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications this way!
We think you need these skills to ace Assistant Facilities Manager in Farnborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Assistant Facilities Manager role. Highlight your experience with hard and soft services contracts, and don’t forget to mention any relevant qualifications like IOSH. We want to see how your skills align with what we’re looking for!
Showcase Your Communication Skills:Since this role involves a lot of client liaison and complaint management, it’s crucial to showcase your communication skills. Use clear and concise language in your application, and provide examples of how you've effectively handled client interactions in the past.
Highlight Your Organisational Skills:We need someone who can plan and organise effectively. In your application, give us examples of how you’ve managed workloads and prioritised tasks in previous roles. This will show us that you can handle the day-to-day operations smoothly.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at EMCOR UK
✨Know Your Contracts
Familiarise yourself with both hard and soft services contracts. Be ready to discuss how you would evaluate existing contracts and what KPIs and SLAs you think are essential for success in this role.
✨Showcase Your Communication Skills
Since client liaison is key, prepare examples of how you've effectively communicated with clients in the past. Think about times when you managed complaints or communicated complex information clearly.
✨Demonstrate Your Organisational Skills
Be prepared to talk about how you prioritise workloads and manage time effectively. Share specific strategies you use to stay organised, especially when dealing with multiple tasks like reporting and contractor management.
✨Highlight Your Problem-Solving Abilities
Think of instances where you've identified cost reduction opportunities or improved maintenance techniques. Be ready to discuss how you approach challenges and strive for continuous improvement in your work.
