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- Tasks: Ensure a safe environment while providing top-notch customer service to visitors and staff.
- Company: Join EMCOR UK, a leader in innovative facilities management.
- Benefits: Enjoy competitive salary, holiday buy scheme, and industry-leading maternity benefits.
- Why this job: Make a real difference in workplace safety and customer experience every day.
- Qualifications: SIA licence, customer service skills, and a proactive attitude required.
- Other info: Flexible shifts with opportunities for personal development and training.
The predicted salary is between 30000 - 40000 £ per year.
Location: Heaton Works, Shields Road, Newcastle upon Tyne, NE6 2YL
Salary: £36,691 per annum
Working hours: Shift pattern 3 days on, 3 nights off, 3 days off including 06:00 am - 18:00 pm and night shifts 18:00 pm - 06:00 am
Contract Type: Perm, Full Time
About the role:
This role will be to carry out daily tasks as specified to create a safe and secure working environment for all visitors and staff, whilst always ensuring good customer service is provided.
What you’ll do:
- Demonstrate a positive commitment to a high level of customer service, professional presentation, and confidentiality at all times.
- Always display excellent situational awareness.
- Facilitate access/egress to building(s) whilst maintaining a high level of client facing and customer service skills.
- Be aware of protest and demonstration activity and respond/escalate as appropriate.
- Assist staff, guests, contractors, and public bodies regarding passing them information, giving direction, or responding to queries in a professional manner.
- Be fully conversant with all operating procedures and always follow them.
- Assist as instructed during major incidents.
- Always display your SIA licence whilst on duty.
- Maintain accurate records/logs and submit reports as instructed.
- Positively participate in any staff welfare or development programmes and actively engage in any mandatory training.
- Use communication tools (radio/phones) in a confident and clear manner.
- Carry out any other reasonable request as required.
Who you’ll be:
- Clearance to BS****
- SIA Licence – Security Guard (SG)
- SIA Licence – Door Supervisor (DS) (if applicable to scope)
- SIA Licence – CCTV (if applicable to scope)
- First aid qualification
- Customer service experience
- Written and verbal communication required to meet deliverables of role
- Experience of using IT software (Word, Teams, Outlook)
- Reliable, punctual and approachable.
- To take pride in your appearance at all times.
- Flexible in the approach to daily duties.
- Ability to prioritise tasks and work under pressure.
- Comfortable to work alone using initiative and work as part of a team.
EMCOR UK benefits:
- Holiday Buy Scheme - up to 5 days a year
- Industry leading Maternity
Security Officer in England employer: EMCOR UK
Contact Detail:
EMCOR UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Officer in England
✨Tip Number 1
Network like a pro! Reach out to people in the security industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to security roles. Think about scenarios where you've demonstrated excellent customer service or handled difficult situations. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your skills! If you have any relevant certifications or training, make sure to highlight them during interviews. This is your chance to show that you’re not just another candidate but the right fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Security Officer in England
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Security Officer role. Highlight your relevant experience and skills that match the job description. We love seeing how you connect your background to what we do at EMCOR UK!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates communicate effectively, as it reflects the skills needed for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at EMCOR UK
✨Know Your Role
Before the interview, make sure you thoroughly understand the responsibilities of a Security Officer at EMCOR UK. Familiarise yourself with their commitment to customer service and safety. This will help you tailor your answers to show how you can contribute to creating a safe and secure environment.
✨Showcase Your Customer Service Skills
Since this role emphasises excellent customer service, prepare examples from your past experiences where you demonstrated strong communication and problem-solving skills. Be ready to discuss how you handled difficult situations while maintaining professionalism.
✨Demonstrate Situational Awareness
During the interview, highlight your ability to stay alert and aware of your surroundings. You might be asked situational questions, so think of scenarios where you had to assess risks or respond to emergencies. This will show that you can handle the demands of the job.
✨Dress the Part
First impressions matter! Dress professionally for your interview to reflect the high standards expected in the role. A neat appearance not only shows respect for the interviewers but also aligns with the professional presentation required as a Security Officer.
