At a Glance
- Tasks: Be the friendly voice helping customers with their fire and security needs.
- Company: Join EMCOR UK, a diverse and inclusive workplace that values creativity.
- Benefits: Enjoy 25 days holiday, health plans, and flexible benefits like gym discounts.
- Other info: Great opportunities for learning and career progression await you!
- Why this job: Make a real difference by providing excellent customer service in a dynamic environment.
- Qualifications: Strong communication skills and a knack for building relationships are key.
The predicted salary is between 27000 - 27000 £ per year.
Location: Eastleigh, Hampshire
Salary: £27,250 per annum + EMCOR Flex Benefits
Working hours: 0800-1700, 40 hours, Monday-Friday
Contract Type: Permanent, Full Time
Role Overview
To be a point of contact for customers, EMCOR UK employees and third-party suppliers for placing work order requests. The role includes answering queries, logging requests and liaising with relevant stakeholders to ensure works are completed in a timely manner and provided with excellent customer service.
What You’ll Do
- Answer telephone calls from customers in a polite and friendly manner, taking relevant information and raising jobs.
- Book operatives on site following the access process.
- Coordinate subcontractors and operatives to schedule appointments/repairs.
- Ensure those completing work orders have the correct information required.
- Prioritise emergency works.
- Build positive relationships with the wider team.
- Effectively administer the CAFM system in relation to PPM and reactive maintenance on the contract as well as new works requests.
- Adhere to account document management processes and ensure all compliance paperwork is stored correctly.
- Drive operational excellence across the portfolio and meet or exceed expectations, including answering queries promptly and respectfully, updating data regularly, and performing administrative duties.
- Record any reported breakdowns and tasking requests correctly.
- Maintain clear and effective lines of communication with facility staff and end user community.
- Deliver excellent customer service.
- Undertake customer satisfaction questionnaires of completed works and record feedback, forwarding negative feedback to the appropriate Manager for further action.
About The Role / Who you’ll be
- Practical experience in an FM operational environment is preferable.
- Computer literate.
- Strong communication skills and ability to build relationships at all levels.
- Personable, approachable, flexible attitude and a good collaborator.
- Highly organized.
- Calm under pressure and able to multi-task effectively.
Benefits
- 25 days holidays + Bank holidays
- Holiday Buy Scheme – up to 5 days a year
- Industry leading Maternity & Paternity Policies
- Refer a Friend scheme – worth £500 per referral
- GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
- Extensive Learning & Development opportunities, including opportunities for progression.
- Access to Flex Benefits: Discount shopping, Gym, Mobile, Family Activities, Insurance, Dining experience, Car Leasing and Breakdown Cover.
- Bike To Work Scheme
- Paid volunteering and charity days
- Medicash – Health cash plan covering dental, optical, physiotherapy and wellbeing.
- Employee Assistance Programme – guidance and advice on personal, health, legal and financial queries.
At EMCOR UK, we embrace and celebrate diversity in all its forms. We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving. We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by inclusive policies and practices. Join us in building a better world at work.
Helpdesk Operator - Fire & Security in Eastleigh employer: EMCOR UK
EMCOR UK is an exceptional employer located in Eastleigh, Hampshire, offering a supportive work culture that prioritises employee well-being and development. With competitive benefits such as 25 days of holiday, extensive learning opportunities, and a commitment to diversity and inclusion, EMCOR fosters an environment where employees can thrive both personally and professionally. Join us to be part of a team that values collaboration, operational excellence, and outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Operator - Fire & Security in Eastleigh
✨Tip Number 1
Get to know the company! Research EMCOR UK and understand their values and culture. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills. As a Helpdesk Operator, you'll need to be friendly and approachable. Role-play with a friend or family member to get comfortable answering queries and logging requests in a clear and concise manner.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining the EMCOR UK team.
We think you need these skills to ace Helpdesk Operator - Fire & Security in Eastleigh
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Helpdesk Operator role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills:Since this role is all about building relationships and providing excellent customer service, don’t forget to showcase your strong communication skills. Use clear and friendly language in your application to reflect how you’d interact with customers and colleagues.
Be Organised and Detail-Oriented:We love candidates who are organised and pay attention to detail! Make sure your application is neat, well-structured, and free of errors. This will show us that you can handle the administrative duties of the role effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about EMCOR UK and what we stand for!
How to prepare for a job interview at EMCOR UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Helpdesk Operator role. Familiarise yourself with the key responsibilities like answering calls, logging requests, and liaising with stakeholders. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with customers and team members, practice articulating your thoughts clearly and confidently. Prepare examples of how you've effectively communicated in past roles, especially in high-pressure situations. This will highlight your ability to build relationships and provide excellent customer service.
✨Demonstrate Your Organisational Skills
Being highly organised is crucial for a Helpdesk Operator. Think of specific instances where you've successfully managed multiple tasks or prioritised urgent requests. Share these examples during your interview to showcase your ability to handle the demands of the role efficiently.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and opportunities for growth within EMCOR UK. This not only shows your enthusiasm but also helps you assess if the company is the right fit for you.
