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For Companies At a Glance
- Tasks: Provide first-line support and manage customer queries in a dynamic environment.
- Company: Leading facilities management company with a focus on customer service.
- Benefits: 25 days holiday, pension scheme, and extensive learning opportunities.
- Why this job: Join a collaborative team and make a real difference in customer service.
- Qualifications: Strong customer service skills, organisation, and Microsoft Office proficiency.
- Other info: Perfect for those passionate about delivering outstanding service.
The predicted salary is between 30000 - 42000 £ per year.
A leading facilities management company in Eastleigh is seeking a Customer Service Coordinator to provide first-line support for internal and external customers. You will manage queries, coordinate service delivery, and ensure compliance with SLAs.
Required skills include:
- Strong customer service
- Organization
- Proficiency in Microsoft Office
Additional benefits include 25 days holiday, a company pension scheme, and extensive learning opportunities. This role is ideal for those with a passion for delivering outstanding service in a collaborative environment.
Help Desk Coordinator: Customer Service & Service Delivery in Eastleigh employer: EMCOR UK
Contact Detail:
EMCOR UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help Desk Coordinator: Customer Service & Service Delivery in Eastleigh
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. We want to show how we handle queries and coordinate service delivery like a champ!
✨Tip Number 3
Show off your Microsoft Office skills! Bring examples of how you've used these tools in past roles to streamline processes or improve customer interactions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows us you’re serious about joining the team.
We think you need these skills to ace Help Desk Coordinator: Customer Service & Service Delivery in Eastleigh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and experience. We want to see how you've managed queries and coordinated service delivery in the past, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for outstanding service and how you fit into our collaborative environment. Let us know why you’re excited about this role!
Show Off Your Organisation Skills: Since this role involves managing multiple queries, it’s important to demonstrate your organisational skills. Include specific examples of how you’ve successfully juggled tasks in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity!
How to prepare for a job interview at EMCOR UK
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you’ve handled difficult situations in the past and what strategies you used to ensure customer satisfaction. This will show that you’re not just familiar with the theory but have practical experience too.
✨Demonstrate Your Organisational Skills
Since this role involves managing queries and coordinating service delivery, be prepared to share examples of how you’ve successfully organised tasks or projects in previous roles. Use specific instances where your organisational skills made a difference, as this will highlight your suitability for the position.
✨Familiarise Yourself with SLAs
Understanding Service Level Agreements (SLAs) is crucial for this role. Do some research on what SLAs are and how they impact customer service. During the interview, you can mention any relevant experiences you have had with SLAs, which will demonstrate your knowledge and readiness for the job.
✨Show Off Your Microsoft Office Proficiency
Since proficiency in Microsoft Office is a requirement, make sure you can talk about your experience with these tools. Whether it’s creating reports in Word, managing data in Excel, or using PowerPoint for presentations, be ready to provide examples of how you’ve used these applications effectively in a work setting.
