At a Glance
- Tasks: Provide a warm concierge service, assisting customers and visitors with their needs.
- Company: Join EMCOR UK, a leader in innovative facilities management.
- Benefits: Enjoy 20 days holiday, flexible benefits, and extensive learning opportunities.
- Other info: Diverse and inclusive workplace with great career progression.
- Why this job: Make a real difference by enhancing customer experiences every day.
- Qualifications: Customer service experience and excellent communication skills are essential.
Salary: £12.71 per hour
Benefits: 20 days holiday plus Bank Holiday. Flex Benefits.
About EMCOR UK
At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to "create a better world at work". Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.
Role Overview
Location: Barrow-in-Furness, Cumbria
Salary: £12.71 per hour
Working hours: Monday - Friday, 06:00 - 14:30
Contract Type: Furr time, permanent
Benefits: 20 days holiday plus Bank Holiday. Flex Benefits.
About EMCOR UK
At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to "create a better world at work". Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.
Role Overview
To provide a professional and dedicated concierge service supporting the site customers and visitors. The essence of this role is to make customers’ lives easier.
What You'll Do
- Meet & greet all building users and visitors in a warm, prompt, and professional manner.
- To always project a professional and positive image to both internal and external customers.
- Develop and maintain excellent relationships with all clients and end users.
- Understand client core business offering.
- Maintaining safety and hygiene standards of the reception area
- To operate a clear desk policy and be responsible for general tidiness and housekeeping within the concierge area, ensure the area and its amenities are well presented, clean and well always stocked.
- Ability to provide general information of the premises and surrounding areas, taxi booking, nearby public transport, car parking, restaurants,
- To comply with instructions relating to security and confidentiality.
- Handling of incoming & outgoing deliveries.
- To carry out as requested any other office duties, which are normal custom and practices.
- Managing meeting room availability
- Receiving, sorting, distributing and dispatching daily mail
- Handling transcription, printing, photocopying and faxing
- Handling travel arrangements
- Coordinating internal and external events
- Managing office inventory such as stationery, equipment and furniture
- Responsible for a wide variety of services and tasks across site with significant customer interaction
- Methodically follow up assigned work orders, update and close upon completion of jobs a
- Coordinate with other teams to ensure the satisfactory completion of all work requests.
- Liaise daily with designated building representatives to ensure overall satisfaction of the EMCOR service delivery
About The Role
Who you’ll be:
- Previous working experience in a customer service environment is essential.
- Articulate and possess good communication skills. They will be able to display an ability to communicate with staff, colleagues and customers at all levels in both verbal and written form.
- Able to work independently and part of a team.
- Able to organise and prioritise workload.
- Proficient at using computers.
- Excellent people skills, including good listening skills and behavioural awareness with ability to build effective working relationships.
EMCOR UK Benefits
Benefits
- 20 Days holidays + Bank holidays
- Holiday Buy Scheme - up to 5 days a year
- Industry leading Maternity & Paternity Policies
- Refer a Friend scheme – worth £500 per referral
- GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
- Extensive Learning & Development opportunities, including opportunities for progression.
- Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.
- Bike To Work Scheme
- Paid volunteering and charity days
- Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.
At EMCOR UK, we embrace and celebrate diversity in all its forms.
We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.
We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.
Join us in building a better world at work.
Concierge employer: EMCOR UK
At EMCOR UK, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. Located in Barnsley, our Finance Assistant role comes with competitive benefits including 25 days holiday, health cash plans, and extensive learning opportunities, ensuring that you can grow both personally and professionally while contributing to our mission of creating a better world at work.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a concierge role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice your people skills! Since this role is all about customer interaction, try role-playing common scenarios with a friend. This will help you feel more confident when meeting and greeting potential clients.
✨Tip Number 3
Research EMCOR UK! Familiarise yourself with their services and values. When you know what they stand for, you can tailor your conversations to show how you can contribute to their mission of creating a better world at work.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at EMCOR UK. Don’t miss out on this opportunity!
We think you need these skills to ace Concierge
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and what makes you unique.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the concierge role. Mention specific examples that demonstrate your customer service abilities and attention to detail.
Keep It Professional:While we love a friendly tone, remember to maintain professionalism in your writing. Use clear language, check your spelling and grammar, and ensure your application reflects the positive image we uphold at EMCOR UK.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy, and you’ll find all the details you need to submit your application smoothly!
How to prepare for a job interview at EMCOR UK
✨Know the Company Inside Out
Before your interview, take some time to research EMCOR UK. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a concierge, your ability to interact with customers is key. Prepare examples from your past experiences where you provided excellent customer service. Highlight how you handled difficult situations and maintained professionalism.
✨Practice Your Communication Skills
Since the role requires strong communication skills, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family, focusing on how you convey information and engage in conversation.
✨Dress the Part
First impressions matter! Dress professionally for your interview to reflect the positive image you’ll need to project as a concierge. A smart appearance can boost your confidence and set the right tone for the meeting.
