Workplace Co-ordinator in City of Westminster

At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to "create a better world at work". Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers' evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future.

Role Overview:

• Proactively listen, record lessons learnt and audit the environment continuously.
• Keeping a tracker of escalated issues.
• Chasing up on work orders where the end user escalates the issue.
• Keeping meeting rooms tidy.
• Conduct floor walks to ensure all areas are clean, tidy, and meet the required standards.
• Oversee meeting room standards, ensuring cleanliness, proper setup, and basic functionality of IT equipment.
• Conduct frequent audits to ensure all workstation equipment and furniture are in place, functioning correctly, and meet the required standards.
• Maintain a visible and accessible presence both in person and online by e-mail and CAFM calls logged.
• Address minor issues (e.g., cleanliness, tidiness) immediately and directly.
• Log and follow through on more complex facilities and IT issues to ensure positive resolution.
• Ensure consumable items in print areas, stationery cupboards, and kitchenettes are restocked from supplies provided by the Buyer.
• Engage with cleaning, maintenance, and IT teams to maintain standards and promptly resolve issues.
• Record issues on CAFM or other systems to maintain audit trail.
• Assist with on-site workspace information and tasks for new starters and leavers, including office familiarisation, health and safety, and locker management.
• Monitor and report on floor and meeting room occupancy, utilisation, and environmental factors using monitoring tools supplied by the Buyer.
• Assist on site facilities team with any ad-hoc requests and assistance.

Excellent customer service skills, good professional communications skills verbal and written, good active listening skills to capture feedback and understand root causes of issues, an ability to build trust and rapport with customers, take pride and responsibility for the workplace they are responsible for, able to handle sensitive situations and diverse personalities with discretion, proactively looks for issues to resolve and ways to help, remains calm, positive, and professional under pressure or when dealing with challenging requests, keen eye for the detail of the workplace, able to manage multiple tasks, resourceful and practical, able to fix minor issues directly or call on others when needed, builds relationships with other teams, works collaboratively with others to share best practices and standardise processes.

Desirable Experience:

• Experience in managing meeting rooms and facility operations.
• Handling a wide variety of requests under pressure.
• Working in a customer-facing environment which was service orientated and problem-resolution under pressure.
• Ability to manage spaces and keep them clean and tidy.
• Experience in inventory management.
• Direct customer engagement.

At EMCOR UK, we embrace and celebrate diversity in all its forms. We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving. We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices. Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed. Join us in building a better world at work.

Note: Industry leading maternity & paternity policies, Refer a friend scheme, GEMS internal recognition, extensive learning & development opportunities, discount programs, Bike To Work Scheme, Health and dental schemes, access to health assessments, and an Employee Assistance Programme are available as benefits.