Cleaning Team Leader in City of Westminster

At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to "create a better world at work". Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers' evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance.

The primary role of the Cleaning Team Leader is to ensure the site facilities and workspace are maintained to the required cleaning standards and customer specification, for the performance, quality and delivery of the service. Responsible for the line management of cleaning operatives, ensuring cleaning schedules and rotas are adhered to, stock and equipment management, ensuring there are always suitable levels of stock in place. Working alongside the cleaning supervisor, the Cleaning Team Leader will be responsible for achieving contract KPIs, adherence to all safe systems of work, policies and procedures.

What you'll do:

• Take responsibility for developing and maintaining procedures, systems and resources necessary for delivering cleaning.
• Manage the teams to ensure the contracted services are delivered to the agreed contract specification and standards.
• Ensure a timely response to any service shortfalls identified, making sure the helpdesk process is followed for all reactive works requests.
• Ensure a timely response to requests for reactive or special cleans, agreeing customer requirements and costs if appropriate.
• Ensure all statutory, health and safety, certificates, and documentation relevant to areas of responsibility are maintained in the site cleaning logbook and records are regularly checked.
• Full adherence to all aspects of EMCOR UK and customer health and safety processes and procedures, ensuring all tasks are carried out in accordance with the appropriate risk and method statement, provision and checking of PPE usage.
• Support the cleaning supervisor in completing monthly audits, addressing any corrective actions where applicable.
• Take responsibility for managing allocation of resources for nominated areas of responsibilities, reporting any concerns or variations.
• Support cleaning staff with online training completion.
• Ensure team talks are delivered and attendance recorded.
• Manage resources to ensure compliance with HR policies and procedures including but not limited to recruitment, staff performance, training, development, and appraisals.
• Carry out regular 121 and wellbeing conversations with cleaning team members and assist the Cleaning Supervisor in setting annual objectives.
• Ensure site equipment and machinery is maintained, PAT tested and regular checks are conducted.
• As a Team Leader you will guide individuals toward achieving company goals and promoting a positive team culture.
• You will cultivate an atmosphere of collaboration and communication, while equipping team members with the necessary tools for success.
• In support of the Cleaning Supervisor, you will implement initiatives to enhance team performance, productivity and quality of work delivered.
• Set the tone for the team and create a positive and productive work environment.
• Set clear objectives, define roles and responsibilities and ensure each team member aligns with the team's vision.
• Recognise and reward good performance, provide feedback and encourage professional development.
• Support team members' professional development by providing opportunities for training and growth.

Responsibilities:

• First line management for the cleaning teams, size of team dependent on location.
• Supervision of supply chain partners.
• Previous experience of leadership essential.
• Excellent team management focusing on developing good customer focused and H & S behaviours.
• Managing HR issues with assistance from the Cleaning Supervisor/Manager and HR Officer.
• Authorising and processing timesheets.
• Conduct regular team briefings to enhance collaboration and teamwork.
• Smart and presentable.
• Able to understand and interpret both written and verbal instructions and training materials.
• Good IT skills.
• Competent in all aspects of Health & Safety and COSHH.
• Methodical and meticulous approach to work.
• Good communication skills and effective customer service approach.
• Good written and oral command of the English language.
• Knowledge and experience of cleaning practices - holding a BICSc or NVQ level 3 qualification.

Equality, diversity and inclusion:

At EMCOR UK, we embrace and celebrate diversity in all its forms. We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem‑solving. We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices. Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.

Benefits:

• Industry leading maternity & paternity policies.
• Refer a friend scheme – worth £500 per referral.
• GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining.
• Extensive learning & development opportunities, including opportunities for progression.
• Discount shopping, gym, mobile, family activities, insurance, dining experiences, car leasing and breakdown cover.
• Bike To Work Scheme.
• Health cash plan – benefits covered include optical, physiotherapy and a health & wellbeing.
• Dental scheme.
• Access to health assessments.
• Employee Assistance Programme – offering guidance and advice on personal, health, legal and financial queries.