Workspace Support - Sky Spaces Cardiff

Location: Cardiff

Salary: Competitive

Working Hours: 0800 to 1700 Monday to Friday

Benefits: 25 days holidays + Bank holidays, Health Cash Plan, Discount Shopping, Gym, Days Out, Learning & Development opportunities, Paid Volunteering Days, plus many more.

About EMCOR UK: At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.

Role overview: The Workspace Support plays a key role in ensuring the smooth and professional operation of the site. Acting as the first point of contact for visitors, contractors, and building occupants, this role supports the delivery of a high‑quality, safe, and efficient workplace experience. The postholder represents both the customer and EMCOR UK, upholding service excellence, operational compliance, and a positive building environment.

What you'll do:

• Meet and greet visitors attending site, including contractors.
• Be a professional ambassador for the customer and EMCOR UK.
• Undertake site inductions for new contractors to site.
• Schedule, oversee and escort as necessary external contractors in line with the customer's procedure.
• Liaise with the helpdesk and engineers to arrange PPMs so as not to impact site operations.
• Provide guidance and assistance, including any relevant health and safety information.
• Issue of visitor passes where there is no onsite security function.
• Point of contact for the Facilities Coordinator and Sky Spaces Regional Facilities Manager, keeping them informed of issues across the site and progress to address/resolve.
• Maintain communication with all other service lines to ensure seamless delivery to building occupants.
• Share knowledge between the team as an ongoing form of communication and learning.
• Liaise closely with all FM service teams to ensure that consistency standards and a professional image are maintained across the designated areas.
• Co-ordination and collation of management information as required.
• Assistance with queries either in person, by email or telephone in a professional manner.
• Ensure all tasks are logged with the helpdesk and a record of all tasks is kept up to date and managed through to completion, proactively escalating any issues.
• Carry out validation on completed and closed jobs.
• Ensure correct signage is in place, updated and removed as appropriate, including noticeboards.
• Attend to any building-specific requirements as agreed with Line Manager; seek approval prior to undertaking new responsibilities within buildings.
• Manage any incoming post, ensuring accountability and distribution within the building.
• Carry out site audits to ensure workspace standards are maintained (H&S, fire evacuation routes, first aid, cleanliness).
• Responsible for health and safety in designated area of responsibility to ensure that any unsafe items/areas are dealt with immediately and safe working practices are adopted and followed.
• Ensure a tidy and clean appearance throughout designated area of responsibility.
• Manage inventory of supplies (stationary, consumables), conduct stock-taking and replenishing of supplies as required.
• Key management may be required where there is no onsite security provision.
• Comply with any reasonable adhoc duties and requests through your line manager.

Who you'll be:

• SIA licence holder
• Knowledge and experience of facilities management in practice and in high-end, complex environments
• Experience in media and broadcast environments advantageous
• Good knowledge of building operations and associated guidelines, including health and safety (IOSH or NEBOSH qualification desirable)
• Excellent organisational and people skills
• The ability to monitor and maintain high standards of excellence in areas of quality, safety, operational performance and customer service
• Competent in the use of IT applications i.e. Word, Excel and Power Point
• Demonstrate empathy with customers, an ability to quickly grasp their needs
• Possess energy and infectious enthusiasm to deliver
• Demonstrate the ability to work in fast paced environments and to tight timescales
• Demonstrable ability to communicate effectively, verbally and on paper/electronically
• Possess determination and resilience to achieve objectives and targets when faced with challenges

At EMCOR UK, we embrace and celebrate diversity in all its forms. We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving. We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices. Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed. Join us in building a better world at work.

EMCOR UK benefits:

• Industry leading maternity & paternity policies
• Refer a friend scheme – worth £500 per referral
• GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
• Extensive learning & development opportunities, including opportunities for progression
• Discount shopping, gym, mobile, family activities, insurance, dining experiences, car leasing and breakdown cover
• Bike To Work Scheme
• Health cash plan - Benefits covered include optical, physiotherapy and a health & wellbeing
• Dental scheme
• Access to health assessments
• Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries