Porter – Post Room & Facilities Support in Cardiff

At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, “One Data World,” we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.

The role exists to provide reliable, efficient and customer‑focused porterage and workplace support services across the site. This includes managing post room operations, handling internal deliveries, and supporting meeting room and studio setups to ensure the smooth running of the office and broadcast environment. The post holder plays a key part in maintaining a well‑organised, safe and professional workspace for all staff and visitors.

Post Room & Mail Handling

• Receive, sort and distribute all incoming mail, courier deliveries, and internal post.
• Prepare, process and send outgoing mail and courier items.
• Maintain accurate records of tracked or signed‑for items.

Internal Deliveries & Collections

• Deliver packages, office supplies, and other small items across the building in a timely manner.
• Collect outgoing items from designated collection points.
• Ensure safe handling and secure storage where required.

Room & Event Support

• Set up meeting rooms, studios and collaboration spaces (e.g., chairs, tables).
• Reset rooms after use to agreed standards.
• Support occasional on‑site events with furniture moves and layout changes.

Facilities & Workplace Support

• Assist with small internal moves (e.g., moving boxes, office equipment, display boards).
• Carry out routine checks on workplace areas such as kitchens, storerooms and shared spaces, reporting issues as needed.
• Maintain tidy and safe working areas across back‑of‑house facilities.

Customer Service & Communication

• Provide friendly and helpful support to staff, visitors and contractors.
• Communicate clearly and professionally in person, by phone and via email.
• Work collaboratively with colleagues and escalate issues appropriately.

The post holder may be required to work occasional overtime, particularly during busy periods, special events, or to support essential operational needs.

The role involves regular manual‑handling tasks, and appropriate training and equipment will be provided. While the position is primarily based on a single site, occasional support in nearby associated buildings may be required. A flexible and customer‑focused approach is essential to meet the demands of the workplace environment