Strategic Account Director in Birmingham

At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to "create a better world at work". Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers' evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future.

Role Overview

Accountable for the strategic interpretation of chosen accounts to shape our delivery to increase volume and profitability. KAM lead for EMCOR and engage in all company related KAM activity. To directly engage with customers to deliver maximum business growth and service expansion for EMCOR UK. Ensures service delivery to agreed customer KPIs and satisfaction levels. Seeks growth in all allocated areas as well as supporting new business acquisition. Proactively manages compliance with company processes and policies, including H&S, HR, QA etc.

What You’ll Do

• Provide effective safety and cultural leadership through visibility and actions at all times to EMCOR UK employees.
• Help to deliver EMCOR UK annual incremental growth of both revenue and EBIT / Sales % from contractual obligation.
• Manage the relationship integration between business units.
• Engage at senior level within EMCOR to understand their landscape and interpret into tangible actions for the business.
• Actively deploy services to all available accounts within EMCOR.
• Effective management of all allocated service accounts.
• Management accountability for customer service performance.
• Regular customer engagement to ensure the appropriate level of 'hierarchical matching'.
• Constantly review and challenge KAM plans to all selected customers.
• Create and maintain EMCOR KAM plan focused on retention and expansion of existing business relationships.
• Increase the value to EMCOR UK from existing contracts through identification of cross‑selling opportunities for development by BDMs and managing the development of new business opportunities.
• Provide thorough understanding of customers' business activities and service needs.
• Provide sound information and advice to customers on EMCOR services.
• Able to identify and effectively resolve service delivery problems and maintain business relationships.
• Manage team service delivery targets (customer KPIs and satisfaction levels).
• Manage team business performance in relation to targets (e.g. budgeted revenue, gross margin, operating profit, growth and trade debtors targets).
• Management of Health, Safety, Security, Environmental and Technical Compliance issues that affect customers and employees.
• Accountable for own development plan for continuous improvement of competences in relation to the EMCOR career development program.
• Ensure that all operatives within reporting cost centres have an annual appraisal and mid‑year review.
• Provide strategic detail to assist business unit and overall EMCOR 5 Year Plan is achieved.

Qualifications

• Experience in general business management, preferably in a business service environment.
• Knowledge of customer operations, business drivers, financials and specialist sources of information, where necessary gained by working in the customers' Industry sector.
• Good understanding of customer service principles.
• Ideally qualified to HNC/degree level in engineering, commercial management, business administration or facilities management.

Equal Opportunity Statement

At EMCOR UK, we embrace and celebrate diversity in all its forms. We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem‑solving. We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.

Benefits

• 25 days holidays plus bank holidays.
• Holiday Buy Scheme – up to 5 days a year.
• Industry leading maternity and paternity policies.
• Refer a friend scheme – worth £500 per referral.
• GEMS – internal recognition scheme with vouchers for Amazon and retail/dining.
• Extensive learning and development opportunities, including opportunities for progression.
• Access to flex benefits: discount shopping, gym, mobile, family activities, insurance, dining experience, car leasing and breakdown cover.
• Bike to work scheme.
• Paid volunteering and charity days.
• Medicash – health cash plan covering dental, optical, physiotherapy and a health & wellbeing.
• Employee assistance programme – offering guidance and advice on personal, health, legal and financial queries.