At a Glance
- Tasks: Lead the helpdesk team, ensuring top-notch customer service and efficient task handling.
- Company: Join EMCOR UK, a leader in facilities management with a focus on service excellence.
- Benefits: Enjoy competitive pay, career development opportunities, and a supportive work environment.
- Other info: Dynamic role with opportunities for growth and collaboration within a renowned organisation.
- Why this job: Make a real difference by leading a team that prioritises customer satisfaction and operational excellence.
- Qualifications: Experience in helpdesk supervision and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
EMCOR UK is seeking a Helpdesk Supervisor for the BBC Birmingham Mailbox to lead the account help desk service, delivering reactive and proactive task handling with top‑level customer service.
You will monitor contractual compliance, supervise the team, manage CAFM, coordinate faults and engineers, and liaise with clients to resolve incidents while ensuring delivery requirements are met and supporting holiday cover.
Helpdesk Team Lead — Facilities & Service Excellence in Birmingham employer: EMCOR UK
At EMCOR UK, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. Located in Barnsley, our Finance Assistant role comes with competitive benefits including 25 days holiday, health cash plans, and extensive learning opportunities, ensuring that you can grow both personally and professionally while contributing to our mission of creating a better world at work.
