We’re the emc3 Collective – a multi-award-winning global events agency delivering bold, strategic experiences for brands like Warner Bros., Beatbox, Checkout, Google, HP, LinkedIn, Microsoft, and TikTok. From immersive environments to purpose-led experiences, we blend creativity, content, and production to craft events that don’t just impress – they inspire and make an impact that lasts.
We’re proud to be a Certified B Corp, hold EcoVadis Gold, and be recognised as a five-time Global Agency of the Year – as well as a King’s Award for Enterprise winnerfor our leadership in sustainability, innovation, and excellence in delivery. The emc3 Collective unites:
emc3– Full-service B2B events agency
BEG– B2C experiential specialists
From Now– Sustainability consultancy
emc3 Life - Healthcare and life sciences division
Together, we provide end-to-end support across strategy, creative, content, production, and ESG – helping brands grow with purpose while creating experiences that truly connect.At our core, we’re a team of Conscious Operators, Dependable Forces, and Fearlessly Imaginative thinkers – passionate about building meaningful experiences that move people and brands forward.
Purpose
The Senior Account Manager (SAM) is responsible for independently managing and growing mid-to-high value client accounts, ensuring exceptional service delivery, strong commercial performance, and consistent growth.
Acting as a trusted client partner, the SAM leads day-to-day account strategy, owns client relationships, and drives delivery across projects. The role plays a critical part in identifying and converting growth opportunities, while contributing to broader strategic direction.
Senior Account Manager Responsibilities
Reports to: Head of Client Experience
Day to Day Responsibilities
- Own client communication throughout all stages of the project lifecycle.
- Ensure projects are accurately set up and managed in HubSpot, Procim, and Asana.
- Ensure time sheets are always up to date and maintain an oversight of project hours against scope.
- Coordinate internal teams during pitches and project delivery phases.
- Allocate responsibilities across teams and ensure timely completion of all deliverables.
- Maintain strong communication across departments to support efficient delivery.
- Contribute to forecasting and annual account planning processes.
Personal Effectiveness & Development
- Demonstrate strong self-awareness and emotional intelligence in all interactions.
- Actively seek and apply feedback to improve performance.
- Continue to build strategic, commercial, and leadership capability in preparation for Account Director level.
- Share knowledge and support the development of others.
What you'll get
The chance to be part of a fast-growing, award-winning global events agency that encourages their team to have autonomy over their role, enabling you to bring new ideas to the table, develop your role into exactly what you want it to be and receive support whilst doing it.
In addition to that, in return for everything you bring, we will provide the following:
Our commitment to diversity and inclusion
At emc3, diversity and inclusion are at the heart of our values, and we are committed to providing a meaningful and inclusive interview experience for all candidates. If you require an accommodation or adjustment for a disability or any other reason during the hiring process, please let us know by reaching out to your recruiting contact.
We are proud to be an equal-opportunity employer and celebrate the unique perspectives and experiences that diversity brings to our team. We are committed to fostering an environment where everyone can thrive. emc3 does not discriminate based on race, religion,color, ancestry, national origin, caste, sex, sexual orientation,gender identity or expression, age, disability, medical condition, pregnancy, genetic information, marital status, or military service. Together, we believe that inclusivity builds stronger, more innovative teams.
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